Mesonero Romanos, 14 (corner of Gran Vía, 33), Centro, 28013 Madrid, Spain
#353 of 483 hotels in Madrid
Guests' ChoiceBased on 209 hotel reviews
8.1Cleanliness
8.4
Comfort
8.3
Location
9.6
Facilities
7.9
Staff
9.2
Value for money
7.8
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 21 August 2025
Despina
CyprusIt is unacceptable to be charged for a bottle of water at breakfast... There are not enough options and it is not right when you pay for breakfast at the hotel that not all options are included in the breakfast...
Stayed in August 2025
Reviewed: 21 August 2025
Katerina
AustraliaThere was really nothing we didn’t like — our stay was too short to enjoy everything the hotel has to offer!
We really enjoyed our one-night stay at Hotel Avenida Gran Vía. The location is fantastic — right in the heart of the city, making it so easy to walk everywhere and enjoy the lively atmosphere. The room was comfortable, clean, and well-presented, which made for a relaxing night. The staff were friendly and welcoming, making check-in smooth and stress-free. For a short city break, this hotel was a perfect choice and offered great value. We would happily stay again next time we’re in town!
Stayed in August 2025
Reviewed: 11 August 2025
Elena
North MacedoniaThe room was a bit small.
The location of the hotel is excellent. Really close to everything - the central square, metro stations... The hotel was clean and they were very nice that they let as check in earlier then the checking in time.
Stayed in July 2025
Reviewed: 8 August 2025
Maria
United StatesThe price was a little high, but this is a very expensive area in Madrid, anyway.
Location! It was near Cibeles and other subway stations. There were many restaurants, shops, and touristic attractions nearby. The room was very clean, and the bed was comfortable. There's a small cafe on site and you can have breakfast there.
Stayed in June 2025
Reviewed: 27 July 2025
Casas
Portugalthin walls, but not really a problem
Location was superb, steps away from the Gran Via which is one of the main streets in Madrid, easy to get to everything. Puerto do Sol was also just 2 mintues walk and Plaza del Carmen 1 minute away. We would stay in this area again, and even in this hotel if available.
Stayed in July 2025
Reviewed: 12 July 2025
Assem
EgyptRoom not so big but like pictures
Location Clean
Stayed in July 2025
Reviewed: 11 July 2025
Marta
PolandThe shower was changing the temperature super quick
Great location, clean, pretty, big just awesome
Stayed in July 2025
Reviewed: 3 July 2025
David
NetherlandsBreakfast in the cafe was disappointing. The croissant and churros were cold and the coffee was with to much milk.
The location was excellent! A quiet street, just a few steps from the Gran Via.
Stayed in June 2025
Reviewed: 24 June 2025
Ariel
IsraelThe room was tiny
Stayed in June 2025
Reviewed: 12 June 2025
Shaza
EgyptJust need kettle in the rooms
Amazing staff and warm hospitality!!!
Stayed in June 2025
Reviewed: 8 May 2025
Margarita
BelgiumThe receptionist
Stayed in May 2025
Reviewed: 28 April 2025
Lola
United KingdomOur room was situated on a rather busy street with lots of deliveries so it was noisy at times. The breakfast didn't have many options to choose from which was disappointing. More options or bigger portions would have been appreciated as some people only have two meals per day.
The hotel is very close to the Gran Via high street with quick access to local amenities like shops or the different tube stations. The room and bathroon were very spacious and the staff always helpful an friendly.
Stayed in April 2025
Reviewed: 12 April 2025
Barbara
United StatesLittle smaller than pictures
Nice and clean apartment
Stayed in April 2025
Reviewed: 11 April 2025
Shady
EgyptLocation was very good. Balcony was not so clean but the room was clean. Overall there was a bad smell in the hotel and room
Stayed in April 2025
Reviewed: 24 March 2025
Emma
United KingdomGreat central location, perfect for visiting all the key sites.
Stayed in March 2025
Reviewed: 24 March 2025
Elian
EgyptNoise in the street on Saturday night
Very Clean. Comfortable bed. Excellent location. Friendly stuff
Stayed in February 2025
Reviewed: 27 February 2025
Eilon
IsraelGreat hotel in the center of the city. Clean with nice personnel. Not
Stayed in January 2025
Reviewed: 26 February 2025
Tanja
CroatiaNothing much to say, sound isolation between rooms could be better, but it wasn't that bad.
Great location, nice and clean room. Looks exactly like the pictures. We reserved only the room but we tried breakfast in the connected cafeteria and it was good and a fair price.
Stayed in February 2025
Reviewed: 8 February 2025
Yousra
MoroccoIt smells bad in the reception, an irrigation smell, so intense that hits you as soon as you get there. When I used the heating the same smell in reception starts to get in room,
Location is great, almost in gran via but without having that much noise. Bed is comfortable, Reception personal are nice and welcoming, Room is exactly the same than photos.
Stayed in February 2025
Reviewed: 7 February 2025
José
SpainOk
Ok
Stayed in February 2025
Reviewed: 5 February 2025
Aichab
MoroccoThe smell of a cleaning product at the entry of the hotel and the noise coming from the street and from the hallway of the hotel (the cleaning staff started at 9am)
location, close to historical area, the beds were comfortable, the room was clean, the staff was welcoming
Stayed in February 2025
Reviewed: 2 February 2025
Silendran
IndiaOnly wished if they provided a bottle of water atleast on the day of arrival and a coffee maker in the room.
Great location, Good pleasing staff, the attached coffee shop is a great advantage which also swerves as a breakfast place.
Stayed in January 2025
Reviewed: 30 January 2025
Calchircop
MaltaThere’s always a weird scent when walking into the hotel lobby/reception.
Central location.
Stayed in January 2025
Reviewed: 28 January 2025
Ranju
IndiaGreat location. Just off Gran Via.
Stayed in January 2025
Norwich, UK
Tonawanda, USA
Reith bei Seefeld, Austria
Nusa Dua, Indonesia
Porto Azzurro, Italy
Jastrebarsko, Croatia
Paje, Tanzania
Bukittinggi, Indonesia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content