Opiniones del Casa rural As Túnel

Ana, we are very sorry that, unlike the vast majority of our guests, you did not enjoy your stay. I will deal with your comments in the order you made them. 1. The sofa is custom designed to fit in the narrow living room, a normal sofa would take up too much space. In 20 years nobody has mentioned this and, in fact, there is a normal sofa by the dining table which is perfectly comfortable. 2. The mattress on the bed is 18 months old, it is made of high quality latex and cost just under 600€. Everybody who has slept on the mattress finds it exceptionally comfortable. The pillows are standard non-allergenic pillows, also 18 months old. I am not sure what else I could do to ensure your comfort. 3. The house is cleaned thoroughly from top to bottom after every stay, I asked the guests who stayed after you and they assured me they found the house spotlessly clean with no dust. If you can show me where I can find all this dust and dirt then I will happily return the entire cost of your stay. 4. The ornaments. You comment: "you could tell that they were things that you did not want in your house and ended up there as decoration" What you do not appreciate is that the items you see are those that previous guests have not taken home with them, so if everything of aesthetic value has been taken, would you replace those items with another of high intrinsic or aesthetic value? 5. The same applies to the kitchen utensils, every time we buy something new for the kitchen, it disappears. So what to do, continue supplying our guests with new kitchen utensils? 6. I turned up at 11.40 to start the house cleaning only to find you were still occupying the house, despite the fact that check-out is at 11.00, you did not respect the house rules. Also, I did not enter the house, although legally I am perfectly entitled to do, I entered the entrance lobby which is unlocked and does not form part of the house. You say it would have been "unpleasant" if you had been naked at that moment. I can assure you, it would have been far more unpleasant for me, and the question remains, why would you be naked in a house you should have vacated 40 minutes earlier? I also rang your telephone at 11.08, but you did not answer. You also moved the two of the jarras outside without permission, I assume to take photos, and in doing so one has been damaged, these are antiques and cannot be replaced. We do our best to ensure the house is comfortable and our guests enjoy their stay, I would also like to point out that As Túnel has a modest two-star rating, if your expectations are for a four or five-star accommodation you may have to pay considerably more. As I mentioned earlier, if you would like to show me where all the dust and dirt is, I will happily return the entire cost of your stay. Best wishes, Erik

Ana, we are very sorry that, unlike the vast majority of our guests, you did not enjoy your stay. I will deal with your comments in the order you made them. 1. The sofa is custom designed to fit in the narrow living room, a normal sofa wo… Mostrar más