We have a twin bed room that both beds separately and move . I think that capacity of outdoor sweeping pools were out of range of passengers and also for small salon ( amphitheater) . I recommend that redesign this salon .

Hotel staffs were very nice and friendly . Very very clean room , lobby and inside area .

Stayed in August 2025

N/A

All

Stayed in May 2025

Our room was on the ground floor and we had ants in the bathroom. Cleaning services were solving that issue every day, but it spoiled the overall impression. We had just the breakfast included, and to find a place to eat out of the hotel was slightly challenging,as the hotel is located like nowhere.

It is a great place for families with small kids. They could have a lot of fun in the pool and other activities. We forgot my daughter's favorite toy and realized it being already on the road. I called the reception and they helped to find it and organize the delivery.

Stayed in May 2025

Instalaciones actualizadas, gimnasio increíble y comida genial

Stayed in June 2025

Nothing we didn’t like just we booked thru booking .com and the prices shown for breakfast €13 and dinner was €22.50 we were charged €21 each for breakfast & €26 for dinner I have notified them while dinner was more than reasonable breakfast we felt was a bit expensive and a big difference that what was shown.

Friendly helpful staff, very clean room’s comfortable. Food great choice breakfast & dinner has two visits & another planned in October.

Stayed in June 2025

No Tea and coffee in the room.

Buffet dinner and entertainment is great.

Stayed in June 2025

The dinner needed more variety and the Hip Disco for the kids with music and animation only for the Germans kids.

Very clean and spacious hotel, the garden is very beautiful and well maintained, also we loved the pool with the kids space. It’s great for families with kids.

Stayed in June 2025

Nothing

Very clean. Friendly welcome on checking in, great pool area ,good food plenty of choices,hot and cold food.

Stayed in May 2025

The lack of plugs that worked. I was reduced to one. I did report this to the front desk on my departure. I had asked for a double bed but I understand it wasn't always possible. The twin bed I slept in kept moving despite being butted up against the other bed. At one point I was across the room, it must have had wheels!

The food was very good. Wide variety of choices especially breakfast. Front desk and staff in general were very friendly and helpful. Everyone coped well considering the blackout that was experienced during my stay.

Stayed in April 2025

Top quality food impeccable facilities outstanding staff and customer care. State of the art Gym. Tip request a pass key for the gym when you check in.

Stayed in May 2025

People making too much noise in the hallway. They were waking us up.

Staff lovely. Kids play area is excellent. Food was lovely

Stayed in May 2025

The hotel is not on first line as it stated in booking

We liked the outside swimming pool for children , breakfasts and dinners, evening flamenco show, the location, 5 min walk to ocean side. Better take meals at hotel if you do not plan to Chickana or Cadiz for lunch. On the beach there a a few chitingitos but quite expencive. In hotel there are great places in lobby, snack bar, terrasa.

Stayed in May 2025

There were a lot of ants in the bathroom. No lotions or anything left in the bathroom.

Great location, hotel was lovely and lots for the kids to do

Stayed in May 2025

The options for lunch and dinner were good. They did not have any beef options.

The reception were really helpful and polite. The breakfast was nice Lunch and Dinner were good with variety but no beef options. Both pool were nice the kids area also nice Lots of staff around the facilities and all of them plesant and polite.

Stayed in April 2025

Nothing!

We came to the hotel for a short break with our granddaughters. We were so impressed with the friendliness of all the staff. There were lots of kids in the hotel but it never felt crowded or sounded noisy. The buffet was excellent. Bar prices weren't too bad. Lovely gardens and pools. Plenty of seating.

Stayed in April 2025

My bed was very uncomfortable. It was sagging on the right hand side so much so that I didn't sleep very well. I was only there 2 nights but definitely would have requested a move if staying longer.

Great location. Friendly staff. Good access to the beach.

Stayed in October 2024

Curtains didnt close fully in the room so too much light in the earlt morning Room above bar so noisy

Facikities

Stayed in October 2024

The temperature of the outside pool could have been a bit higher, now we used the inside pool to warm-up. The kids club was average, more an hour of drawing than really doing an activity with the kids. We have seen better at other places.

Overall the facilities are very well cleaned and maintained, you always see people busy. People are friendly and smiling. Food in the restaurant is of good quality half of the items are available everyday and the rest is changing, we found this a good mix. The apartment we stayed in is relatively new with good bed, pillows and shower. The multisport with table tennis tables and pool tables was a plus.

Stayed in October 2024

Nothing

So clean. Fantastic food

Stayed in July 2024

beds were too hard for me. there were two single beds joined together to make a double bed and they were always moving and separating.

staff at reception were lovely. beach is 2 mins away. great pools. huge hotel with many restaurants and activities for families. free street parking if lucky!

Stayed in October 2024

Facilities to make your self a coffee or tea in the rom.

Everything, the rooms, reception, food and entertainment it was excellent

Stayed in October 2024

If you are used to smaller hotels, it can be overwhelming.

It is a good place if you like huge resorts with everything in the hotel: pool, entertainment, night shows, etc. It is very close to the beach and a small shopping center with supermarket. Breakfast buffet is amazing!!

Stayed in October 2024

Pets are not allowed. We have 2kg chihuhua and how she can make troubles we can't understand.

Nice hotel in the great place.

Stayed in September 2024

We celebrate my husband’s birthday at the hotel. The staff helped me to plan a surprise in advance. We had a cake and flowers as well as a special gift from the hotel. They are very helpful and organized!

Stayed in September 2024