The structure is a bit old

Good size rooms clean and plenty of lights

Stayed in August 2025

Rooms and the hotel overall is very old. Fridge is really missing here for longer stays. I have bean in 3 rooms here and 2 of them was close to some water pumps that was waking me up in the middle of the night.

Staff is super friendly, especially lady called Carla. Swimming pool is good in the hot summer days. There is good AC in every room.

Stayed in July 2025

The aircon unit was loud, but more white noise than irritating.

The room was spacious, cool temperature, and clean.

Stayed in July 2025

I like the location, friendly staff and good parking space. The hotel is under renovation with new management, so small thing not good but other than all ok

Stayed in July 2025

Not clean

There is a nice pool,open very limited time in the year. When I entered the pool It wasnt prefect clean and all the srounding to lie in the beach beds are quite a bit old. If they open it a month in a year,why not to close it and put more efforts in the the rooms,cleaning,fixing,make over. The corridors and the lobby is old but really nice.

Stayed in July 2025

Outer window was broken so traffic noisy all night ! Fridge was broken and didn’t work! Restaurant was closed! Bar cafe only open to 8.00

Swimming pool was excellent!

Stayed in July 2025

Even though there is a large dining room no meals were available, only snacks, which were nice nevertheless.

Good location, helpful and friendly staff.

Stayed in June 2025

There is not much to do in the area. It's about a 30 minute walk to the town centre.

It seems to be under new management. The staff were friendly and my room was spacious. The bar was open with some basic snacks until 8pm. There is a service station across the road.

Stayed in June 2025

Disappointed with the evening restuarant as only snacks were available and service stopped at 8pm

It was a very convenient location for our overnight stop en route for our ferry

Stayed in June 2025

One downside was the lack of staff around at breakfast time. All the tables were dirty where they had been used and not cleared, some items were unavailable due to not being restocked, and there were no clean glasses for fruit juices. One member of staff could have kept on top of all of this. I expected the pool to be open at the end of May in Spain. Sadly this was not the case.

The staff were very friendly, the hotel was spacious, although sadly the pool wasn’t operational. The room was clean and tidy and of adequate size. The bed was comfortable.

Stayed in May 2025

The smell in the room (of cleaning products) was too strong

Stayed in May 2025

Crossing the road to head into town was a bit scary!!!!

Clean and comfortable hotel on outskirts of Haro with parking. Excellent value for money, friendly helpful staff on reception. Original booking was for 1 night but we stayed another. We walked into town which was about 20 minutes (no bars on the way!) and were happy with that but others might not be. Lovely swimming pool at the back. We had a side room so no noise - a good stop to explore Haro and the surrounding villages

Stayed in July 2025

Where to begin. This is a busy hotel with bad service (lack of staff maybe) and cafeteria with very little to offer, on the Saturday of my stay there was no beer available for example! No selection of food on offer except for overpriced breakfast and sandwiches , what a missed opportunity for a hotel with full kitchen, 1.5km from town and no competition close by. No daily cleaning given, smallest bathroom I've ever seen and generally rundown.

Pool and comfortable bed. Nothing else.

Stayed in July 2025

The swimming pool is out of use and we did not know this when we booked.

Location to the City Center

Stayed in June 2025

Pool closed from 8 pm

Stayed in July 2025

I was in room 9 and there was a pressure pump running every 30 seconds or so for about 15-60 seconds which was very noisy, also air con did not work

Check in was fine but that about it, at this point I found there was no evening food

Stayed in July 2025

A Pleasant Stay in the Heart of La Rioja I recently had a very pleasant stay at the Hotel Ciudad de Haro. This hotel offers a great blend of traditional charm and comfortable amenities, making it a solid choice for exploring the La Rioja wine region. The staff were consistently friendly and helpful, always ready with a smile and good advice, which really made a difference to our experience. Our room was clean and comfortable, providing a peaceful retreat after a day of sightseeing. We particularly appreciated the ample free parking, which is a huge convenience when traveling by car. The pool area was a lovely bonus, offering a refreshing spot to relax and unwind, especially after a warm day. While our stay was largely excellent, a few minor touches could elevate the experience further. The decor, while charming, felt a little dated in some areas, and the air conditioning in our room, while functional, wasn't as powerful as we'd hoped on a particularly warm evening. Overall, the Hotel Ciudad de Haro provides excellent value and a very welcoming atmosphere. It’s a great base for exploring Haro and the surrounding wineries, and I would certainly recommend it for a comfortable and enjoyable stay.

Stayed in June 2025

The toilet was dirty with bad stains. We had ants in the room. Everything closed at 8 o’clock in the evening so if you wanted to have a drink or a meal then it was a 20 minute walk into town but on Sundays most all the eating places closed.

Had a nice swimming pool as the weather was really very hot. The staff was nice and tried to be helpful.

Stayed in June 2025

Terrible customer service

Poor … highly advise against this place … poor customer service! Terrible location … we paid in advance ( this was not a requirement) we had a golden retriever dog ( 30 kg) literally friendly at dog in the world! On arrival told she was too big and they declined to refund us! Terrible corporate attitude… avoid !!! ( also location out of town away from everything decent! Stay in Haro town centre much better … )

Stayed in June 2025

The staff really tried helping us when the ac did not work in our room. They allegedly eed us yo change rooms at 1215 am

Stayed in June 2025

The pool was closed

Rooms were clean , large & comfortable

Stayed in June 2025

We had a wonderful stay at this hotel while traveling as a family with a toddler. Although the hotel is a bit outdated in appearance, we were pleased to see that renovation work is already underway, showing real commitment to improving the space. What truly stood out—and made our stay exceptional—was the level of cleanliness. Every corner of our room was immaculate, from the sparkling bathroom fixtures to the crisp, freshly made beds. As parents with a toddler crawling around, we were incredibly grateful for the exceptional standards of hygiene. It gave us genuine peace of mind. The staff were also very friendly and welcoming, always ready to assist, and the breakfast was delicious, offering a variety of fresh, high-quality options perfect for both kids and adults. We felt comfortable, cared for, and safe. Highly recommended, especially for families who prioritize cleanliness and friendly service.

Stayed in June 2025

The friendly staff

Stayed in May 2025

I asked receptionist for a glass for water. A young boy before me asked and got 2 glass glasses l recieved 2 small paper ones. I was not happy about that. For 2 elderly people , only l spare blanket and 1 spare pillow. And the room was cold. Plus the both windows were frosted. So no view. Was a little disappointed. But it served its purpose.

Room was ok

Stayed in May 2025