The dinner service in the in-house restaurants ends rather soon for our taste, around sunset.

The experience as a whole was exceptional. We were well taken care of, made to feel special on our honeymoon and we will be happy to visit again if an occasion calls for traveling to Tenerife again.

Stayed in July 2025

There was nothing we didn’t like but, as a vegetarian there could have been more vegetarian options in the dinner buffet & a few more pasta options, understanding you can’t cater for individuals.

The hotel had a wonderful ambiance & was beautifully appointed. Our room was also to a very high standard. The staff were exceptional, with special reference to Tiziana, Andrea, Stefano & Emmanuel. The buffet breakfast was also very good.

Stayed in August 2025

Very relaxed, cozy and quiet. Good breakfast.

Stayed in August 2025

-

Top 5• Plus Hotel

Stayed in August 2025

Nothing

It's a beautiful hotel. So clean & comfortable. Staff very friendly & helpful. Will definitely be back.

Stayed in August 2025

- Sea view - Location - The hotel itself is very beautiful - The breakfast is excellent - The staff are very nice

Stayed in July 2025

Rule that men wear long trousers to dinner out of touch in 2025. Cost of buffet dinner too expensive. Rooms look a little dated.

Superb location and staff all great

Stayed in July 2025

The spa was closed due to refurbishment, but nothing to complain about.

Fantastic hotel!

Stayed in July 2025

Beautiful hotel and wonderful attention to detail. Staff are amazing and provide an amazing service. We were upgraded which was such a lovely touch and we were also given little treats from the management throughout the week. Pool area and food were excellent. We will return for sure

Stayed in July 2025

Breakfast was excellent every morning and location superb

Stayed in June 2025

Everything was excellent!

This was the most wonderful trip of my life. Everything was top-notch: the friendly, caring staff, the hotel’s architecture, the exquisite cuisine, the service, and the two beautiful beaches with crystal-clear water and white/black sand. Huge thanks to Gilderto for his positivity, helpful tips, and simply great vibes. The gym with an ocean view is something else. Live violin music at breakfast — amazing. I could go on and on listing all the advantages of this gorgeous hotel, but it’s better if you see it and feel it for yourself!

Stayed in June 2025

If you're looking for a perfect reason not to leave your hotel then this hotel is it - truly memorable stay.

Stayed in June 2025

Not nice music evening time 21-23

Drinks at swimming pool

Stayed in June 2025

Splitting hairs here… but could sometimes feel difficult to get service during the day when laying by the pool.

Staff couldn’t do enough! Hotel is beautiful, with incredible facilities.

Stayed in May 2025

Swimming pool closes soon!

Everything

Stayed in May 2025

Attention paid to the request for a room on the 5th or 6th floor.

Breakfast is fabulous, beautiful views from the room. Staff are excellent!

Stayed in April 2025

The lunch options around the pool are very limited and the quality is poor. For example the pizza option is bet was out of a box and heated.

Pool area is excellent. Service and facilities are top notch. Breakfast is very good. Bar and evening entertainment is also much better than other similar hotels in the area. Room is also very good (junior suite with sea view) though the balcony was quite small.

Stayed in March 2025

Areas for Improvement: - Given the high nightly rates, charging extra for water at dinner felt unnecessary. - The sushi on Asian theme night was disappointing. - Desserts were just okay—nothing particularly memorable.

What we liked: - Breakfast Buffets: The absolute highlight—everything was fresh and delicious. - Cheese Station: A great selection of cheeses to enjoy each morning. - Fresh Bread Loaves: Baked daily and absolutely divine. - Fresh Honeycomb: A big hit with my daughter, who loves honey. - Outstanding Customer Service: Huge thanks to Leticia and Alejandro in the dining room, and Orlando at the pool. Their attention to detail was incredible—by our second day, they remembered our names and even our usual orders. One morning, we returned from the buffet to find two cappuccinos already waiting at our table—just the way we liked them. - Immaculately Maintained Resort: Both the interior and exterior were spotless. - Comfort at the Pool: Blankets were available for cooler days, which was a thoughtful touch. Orlando was always ready to help set up lounge chairs wherever we wanted.

Stayed in March 2025

Nothing

Everything, staff food etc

Stayed in February 2025

Nothing

Fabulous room, great location Loads of space Great pool and exceptional breakfast

Stayed in February 2025

Nothing

Absolutely loved our stay - just wished it was longer! From start to finish it was a thoroughly relaxing and very enjoyable experience. The staff and facilities are excellent.

Stayed in February 2025

What a wonderful place! We loved every minute of our stay. From the warm welcome by the staff, to the beautiful room, grounds and (heated!) pool, to the location overlooking the beach, JOIA is a dream. Great breakfast buffet, excellent dinner at El Cenador, lovely spa. This is the ultimate place to relax, enjoy the sun and treat yourself.

Stayed in February 2025

It’s really hard to fault, I would be knit picking. Perhaps a more modern smart tv with access to applications like Netflix. The gym ball needs pumping up. That’s a stretch at a fault!

It was clean, luxurious, great spa

Stayed in February 2025

Staff are fleet friendly and helpful. The breakfast and dinner were excellent with a wide choice every day. The pool area and terrace are easily large enough so that guests are not packed in. The suite had a large very comfortable bedroom with a seating area, bathroom, changing room and external balcony.

Stayed in February 2025