Beds were a bit firm but that is all beds in Spain. If you have large luggage and struggle I would not stay here. It makes no sense. You walk in and there is a security guard who just stays there but doesn't help so you automatically have to walk up some stairs, take the elevator to reception, walk up again two small flights of stairs, check in, go in another elevator to your room to then go down some stairs.

Location was great. Right in the city but didn't hear any noise. Love that I was able to get 3 twin beds. I hate double when traveling with friends so this was great. It was a small seating area and love that the bathroom was like in another area with some small steps to get to. So again more stairs (see review below on stairs). Also a cute little kitchenette which was a surprise. Great place to stay if short term. I also loved that I got to control my own AC cause in a lot of hotel in Spain they can be controlled by the hotel.

Stayed in August 2025

Rooms are quite dated

Location is excellent

Stayed in August 2025

The fitted carpet was kinda nasty. All the kitchen utensils was dirty before we came and no dishsoap was provided. Not accessible hotel if you are looking for one.

The location was perfect! Close to all the main things or at least in walkable distance. Also metro stops super close. The airconditioning was working really well but the minus point was that it was really loud.

Stayed in July 2025

Hotel is oud. Kamer was klein.

Prima locatie. Prima staff.

Stayed in July 2025

Breakfast was disaster!

Perfect Location

Stayed in July 2025

Nothing

The apartment was comfortable with everything we needed for a 3 night stay

Stayed in July 2025

The rooms are older and the air conditioning system needs updating especially since it was a hot summer during our visit

Location was perfect for seeing Madrid

Stayed in July 2025

Room decor a bit dated.

Great location, staff very friendly and helpful.

Stayed in June 2025

Could add more variety to breakfast.

Great location. Right on Gran Via, adjacent to Plaza Espana. Good connectivity through Metro, Bus and Taxi. Perfect base for Madrid. The staff is polite and helpful. Mr. Aleberto at the reception was extremely helpful and provided great support.

Stayed in June 2025

Little bit dated

Location

Stayed in May 2025

There were stairs to get to the reception area and then stairs to get to the lift. Even though there were not many stairs, it was still hard for 73 yo ladies carrying up suitcases weighing 17kgs.

All went well.

Stayed in May 2025

They still provide soap and gel the old fashioned way, with small bottles. I prefer where you have a dispenser up the wall were you can use as much as you need. There weren't sockets close to the bed, so, I had to unplug a lamp and use its extension cable to be able to charge my phone while in bed. The staff at reception could be kinder, as one of the guys in particular was not being very polite to guests, especially the ones waiting to get their keys back when returning to the hotel while he was checking another guest in. The rest of the staff were quite nice. The price could have been lower, but it is Madrid, so...

The hotel is very well located, close to Plaza España and its metro station. The room had a little kitchen, full bathroom and a couple of confortable beds. The view from the window to the Gran Vía was also nice. Good water pressure, good cleaning service and good maintenance (I complained that the drain was slow and they fixed it in a couple hours).

Stayed in May 2025

Excellent location and lovely clean rooms. This hotel was not noisy at all and the staff was helpful

Stayed in May 2025

Old hotel-Bad smell

Central hotel with helpful staff

Stayed in May 2025

Too many stairs with the luggage without a ramp

Location and room

Stayed in May 2025

The breakfast could be a bit more varied, as well as the breakfast room was sometimes overcrowded and you need to wait for some table to sit. But the staff tried their best to coordinate these issues.

Perfect location to explore the city on foot or by public transport. Nice clean rooms with kitchen. Close to shopping and restaurants. Good hotel for a long weekend stay in Madrid.

Stayed in March 2025

Difficult access to reception on first floor!Breakfast limited but ok

Great location Clean and great value

Stayed in April 2025

Staff were so helpful and friendly! (just one info: you can't actually buy train tickets for Segovia at Antocha, we were sent all the way back up to Chamartin)

Stayed in April 2025

Breakfast a be improve by a add more selection

Nice location. Good room Kitchen is a bonus. Good staff and also Wifi.

Stayed in April 2025

Centrally located, right on Gran Via, the shopping avenue and next to Plaza de Espana. The metro station is across the road, which is convenient for your transfer from and to the airport, and the bus stop is a minute's walk away. The room was very clean, there was a small kitchen and a small refrigerator.

Stayed in March 2025

Nothing, all was great. Size of room were breakfast was served is limited, during rush hour you miight wait. Great coffee but no tea at all.

Booked 2 rooms for family of 5. Location and hotel were great, first time was in Madrid and really liked it. If i come second time, i will stay here again. Rooms nice and clean, warm. Wifi worked well. Breakfast was good too. We had little kitchen in toom too which was convinient when travel with kids.

Stayed in March 2025

The rooms and lobby areas are a bit tired/spartan

Location was ok. Not too far from metro stations but not real close to sites/attractions. Price/value is good

Stayed in March 2025

N/A

Really close to metro and shops etc. very clean. Felt safe as a solo traveller.

Stayed in March 2025

Not having a window in our room, where we could open for some fresh air. Staff didn’t speak so well in English. Hard to communicate.

Nice hotel, our room was big for 3 adults. Location was great just walking distance.

Stayed in March 2025