Staff friendly and helpful. Very responsive when needed to change room.

Stayed in August 2025

Ants in the room

Place and staff

Stayed in August 2025

Smoking on the roof bar.

Great location. Clean and heat resistant rooms. Very friendly staff.

Stayed in August 2025

We booked late so had an internal room adjacent to light well. Noisy guests on roof patio level above us was irritating but staff did intervene and stopped the noise. Hotel overall was good but room ambience was not what we'd hoped for 5☆ hotel

Location is fabulous and staff were very good. Road access was a bit tricky so valet parking was worth the extra.

Stayed in July 2025

Swimming pool and view

Stayed in July 2025

Wine and tapas bar wasn’t open for the majority of our stay, really disappointed to have missed trying it!

Location was perfect, loved the pool and the rooftop bar

Stayed in June 2025

Can get a bit noisy if your room is near the rooftop.

Perfect location opposite the cathedral - roof top bar so lovely at night . Cathedral bells are the morning wake up call !! Time for mass 🙏 Used the spa for a massage- Miriam was an amazing! One of my best massages

Stayed in June 2025

We were given a room on the back street it was very noisy! We reported this to reception who were very helpful & agreed to find us another room!

The property is in prime location

Stayed in June 2025

It didn't look like a 5 star hotel ! Bathroom in a poor condition. Poor lighting in the room. Very noisy from the bar on the top floor.

The location only !

Stayed in June 2025

Only one coffee in the morning!! No tea !

Very nice, staff good, lovely rooftop pool and bar , great location

Stayed in June 2025

All great…

All great service.

Stayed in June 2025

Location and routing

Stayed in June 2025

Very good location, nice interieur

Stayed in May 2025

Nothing

Good location decent room great facial

Stayed in April 2025

The first room we were offered was on the first floor and although we would expect some noise, there was very little soundproofing and I couldn’t get a restful sleep. Our window was a narrow street away from the tapas bar opposite. The staff responded to my request to move rooms and the new room was perfect. My wife is a sound sleeper and this was not an issue for her.

The location was excellent and you couldn’t get a more central position. The staff were excellent and the hotel was clean and very modern. The service was some of the best I have encountered. The interior room was ideal and the rooftop bar had great views of the area. The restaurants and attractions were so close and this hotel was perfect as a base to explore the old part. The taxi journey from the airport was quick, easy and cheap.

Stayed in April 2025

Some staff need reminding that they work in a 5-star hotel and hence guests have high expectations. Some tweaks are needed, eg when asking for some milk to make a cup of tea in our room it was like asking for the earth (and one wanted to charge 10€ for it!). Also, the design of the room meant that there was no sink for hand washing in the part containing the toilet.

Excellent location, particularly in relation to the Holy Week processions. The bed was comfortable and the room was clean.

Stayed in April 2025

The swimming pool was under renovation, and when asked about it, they said it was in the fine print on booking.com, I believe it is only fair to send a courtesy email informing customers of that issue. The service at the rooftop bar was very very slow. The rooms are not easily accessed. Sometimes you have to climb up a flight of stairs after using elevator, which is really inconvenient when carrying heavy luggage.

Everything about this hotel was very good and very impressive. The design and location were just perfect. The hotel is a combination of many old houses and they have done an amazing job making it into the hotel that is now. The room was extremely spacious, the bedding and bed were also good. The location is the best thing about this hotel. You simply cannot find a better location in Seville. THey also offer cava and water and really good chocolate complimentary at the reception which i thought was very attentive.

Stayed in April 2025

Bathroom finishings had deteriorated in some places but only a minor point.

Staff were very helpful and location unbeatable. Our room (without a balcony), was very quiet.

Stayed in April 2025

Instructions on how to reach the hotel by car were poor, and 50€ per night to park is expensive. This is an expensive hotel and probably isn't quite worth the price (compared to similar hotels in other Spanish cities we have stayed in). Absolutely nowhere to hang clothes.

We received a complimentary upgrade to a room with a view of the Giralda, but the room and bathroom felt quite small for a Deluxe Room. Location of the hotel is first class next to the Giralda and Cathedral. Breakfast was very good, service a bit slow.

Stayed in March 2025

The fact you have to pay extra for the spa is really disappointing. It was one of the main reasons we booked the hotel and paid the premium price but then found out it was a further $50 for just a few hours in the spa. We would look to stay somewhere else next time purely for this reason

Great hotel in an amazing location. Lovely stylish bedrooms and great coffee!

Stayed in March 2025

nothing

great location as you could get everywhere on foot. Staff at reception were extremely helpful. Breakfast delicious.

Stayed in March 2025

Pool was closed for the whole of our stay but we were told a considerable time after booking but with no free cancellation we could not switch to another hotel . They should have offered a reduced rate or possibility to cancel at no cost . Otherwise very pleasant stay

Great location

Stayed in March 2025

Funny smell in the hotel I think it comes from pool or spa

Location

Stayed in March 2025

The location is really outstanding and staff is very friendly

Stayed in February 2025