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Reviews of Sercotel El Balcón de la Bahía Suites

Paseo Menéndez Pelayo 44, 39006 Santander, Spain

#4 of 43 hotels in Santander

Guests' Choice

Review score

Based on 703 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.3

  • Location

    9.4

  • Facilities

    9.1

  • Staff

    9.7

  • Value for money

    8.9

  • Free WiFi

    9.5

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Showing 1 – 25

  • Reviewed: 5 September 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Reception staff was exceptional.

    Stayed in September 2025

  • Reviewed: 4 September 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Premier Double Room
    • Stayed 1 night
    • Submitted via mobile

    Great place to stay for one night pre ferry crossing. Car parking available. The staff are extremely helpful, even carried our cases. Comfortable room with everything you needed. Fairly short walk to restaurants and sights.

    Stayed in September 2025

  • Reviewed: 3 September 2025

    10
    Great boutique hotel
    • Leisure trip
    • Solo traveller
    • Junior Suite with Terrace
    • Stayed 1 night
    • Submitted via mobile

    Super welcoming and friendly staff! Beautiful rooms and pool. Great parking.

    Stayed in August 2025

  • Reviewed: 1 September 2025

    10
    Very nice place. Highly recommended!
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Close to the old town and provided parking.

    Stayed in September 2025

  • Reviewed: 30 August 2025

    10
    Great oasis of comfort and tranquility in heart of the city. Staff was attentive and helpful.
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    Comfortable and modern suite in an old neighborhood close to restaurants and waterfront. Loved the pool!

    Stayed in August 2025

  • Reviewed: 30 August 2025

    10
    A welcoming hotel, close to amenities. The staff went above and beyond to make our stay enjoyabl
    • Leisure trip
    • Couple
    • Premier Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The pool was more of a relaxing pool rather than a swimming pool.

    The location was a short walk from the town and beaches. We were welcomed with a glass of champagne and given information about the local area. We were also supplied with complementary coffee, juice and snacks each day.

    Stayed in August 2025

  • Reviewed: 28 August 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Wow Nice hotel, excellent staff, good position. Very warm and detailled welcome. We recommend this hotel

    Stayed in August 2025

  • Reviewed: 27 August 2025

    10
    Beautiful hotel
    • Leisure trip
    • Family with young children
    • Superior Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The hotel was spotlessly clean with very friendly, knowledgeable staff. They recommended places to eat, which were very good. The room was beautiful with complimentary fruit juices and snacks. The location was perfect, very close to bars, restaurants, and shops. Parking on the street was very difficult to find and the spaces were very small.

    Stayed in August 2025

  • Reviewed: 25 August 2025

    10
    Great stay for couples
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    The staff is very friendly and service oriented. They make sure that you receive everything you need. The rooms are very comfortable. And the location is very close to the centre of Santander.

    Stayed in August 2025

  • Reviewed: 23 August 2025

    8.0
    Lovely staff and great location
    • Leisure trip
    • People with friends
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Brilliant location, comfortable rooms. Everything worked well

    Stayed in August 2025

  • Reviewed: 15 August 2025

    9.0
    Pleasant stay
    • Leisure trip
    • Couple
    • Premier Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The air conditioning didn’t work all the time, so when we arrive the room it was very very very hot.

    Great room and very friendly staff

    Stayed in August 2025

  • Reviewed: 12 August 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    All great.

    Fabulous staff, thank you for looking after us and your suggestions of where to go for our short stay in Santander! Excellent secure parking.

    Stayed in August 2025

  • Reviewed: 11 August 2025

    9.0
    Great location with helpful staff
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Location walking distance to restaurants, bars, beaches and to Explore Santander. Pool was an added bonus. Quiet place to relax and read while dipping in and out of the pool to cool down.

    Stayed in August 2025

  • Reviewed: 10 August 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Premier Double Room
    • Stayed 2 nights
    • Submitted via mobile

    There was absolutely nothing to dislike.

    We had an amazing stay at this hotel from start to finish. We were greeted with champagne on arrival and then were personally shown to our rooms (and our luggage was carried for us). The rooms are light, airy, well equipped and easy to keep cool. Every day complimentary breakfasts were provided in the rooms and there were tea and coffee making facilities. The pool was a bonus and lovely to relax in after a day out exploring Santander and our son made good use of the gym. The location was excellent. Restaurants, shops, bars, tourist highlights all within easy walking distance. The staff went above and beyond to make sure we enjoyed our stay - offering to book taxis to the bus station and looking after our luggage after check out. I would absolutely recommend staying here.

    Stayed in August 2025

  • Reviewed: 5 August 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Junior Suite with Terrace
    • Stayed 3 nights
    • Submitted via mobile

    Should repurpose the unused reception area in the second building as simple, self serve continental breakfast option. Hot drinks and local pastries. Would add greatly to the experience

    Excellent staff. Excellent standard of facilities. Great ambience. Really good location. Nice 20min walk to beautiful beach. Easy 5mins walk to lots of bars and food. We look forward to returning.

    Stayed in August 2025

  • Reviewed: 3 August 2025

    10
    Fabulous hotel and very welcoming staff.will return for a longer stay
    • Leisure trip
    • Couple
    • Superior Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Location, room and staff

    Stayed in August 2025

  • Reviewed: 2 August 2025

    10
    A stylish, welcoming stay in a beautiful setting – the perfect start to our anniversary trip.
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    A wonderful boutique hotel in a lovely area, just over 10 minutes from the ferry port. We were warmly welcomed with a glass of cava and shown to a spacious, modern suite with great views, a fantastic shower and thoughtful touches like fresh fruit and coffee pods. The staff were friendly, knowledgeable and very helpful, and secure parking was a bonus. Just a short walk to the old town for drinks and tapas. Highly recommended – we’d love to return!

    Stayed in July 2025

  • Reviewed: 1 August 2025

    9.0
    Great place to stay.would highly recommend
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    We thought we had parking included but it wasn’t so had to find a park on the street.

    The property was stylish and the room was modern and cute. Welcome drink was a bonus. We liked the fact that it had a pool and gym but didn’t get to use. There was also a great cafe/restaurant over the road called iSabor which served a very reasonably priced dinner and breakfast and the staff were great. Thank you.

    Stayed in July 2025

  • Reviewed: 1 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Premier Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The pool is tiny, understandable in an urban setting but it is very small. We nicknamed it the puddle.

    Super clean and comfortable. Very calm and quiet. Beautiful design and style

    Stayed in July 2025

  • Reviewed: 31 July 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Premier Double Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent welcome by staff, very clean and bright room, great location and yet quiet street.

    Stayed in July 2025

  • Reviewed: 30 July 2025

    10
    Exceptional
    • Leisure trip
    • Group
    • Premier Double Room
    • Stayed 1 night
    • Submitted via mobile

    The proximity to bars and restaurants, the pool, the cleanliness and the friendly staff.

    Stayed in July 2025

  • Reviewed: 27 July 2025

    9.0
    Had a great stay
    • Leisure trip
    • Couple
    • Premier Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The air conditioning in the room takes a very long time to start working ( at least an hour to take effect) and then works very well ! The pool surface is resin and is quite rough on your feet

    Lovely building in quiet leafy area of town . The pool definitely a bonus to relax in the afternoon Staff fabulous- very helpful and friendly and spoke good English

    Stayed in July 2025

  • Reviewed: 26 July 2025

    10
    Would highly recommend and wouldn’t hesitate to stay here again
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Friendly and helpful service, nice comfortable rooms with a great view, clean, attractive decor, great location

    Stayed in July 2025

  • Reviewed: 23 July 2025

    10
    Exceptional
    • Couple
    • Superior Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The bathroom door was very loud and very disturbing at night as you woke up the other person.

    Nice hotel and good location near the city center. Staff was very friendly and helpful. Daily local snacks were a nice surprise. As a tip... prepare cutlery/plates for two people.

    Stayed in July 2025

Showing 1 – 25

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