Reviews of Maspalomas Resort by Dunas 4 stars
Avenida Air Marín, 35100 Maspalomas, Spain
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Reviewed: 24 February 2025 · Stayed in February 2025
Verified reviewReviewed: 6 February 2025 · Stayed in January 2025
Verified reviewPerfect for family
Reviewed: 6 January 2025 · Stayed in January 2025
Verified reviewGreat location near the bus stop and a walk distance from the dunes.
The only place to have a good cafe was opened too late.
Dear Mr. Vladimir , Thank you very much for visiting us recently at Maspalomas Resort by Dunas marking us the way to follow with your comments. We have taken note of all your observations and we will take them in consideration in order to improve our services and be able to meet your expectations. Yours faithfully, Guest Experience
Dear Mr. Vladimir , Thank you very much for visiting us recently at Maspalomas Resort by Dunas marking us the way to follow with your comments. We have taken note of all your observations and we will take them in consideration in order t… Show more
Reviewed: 2 December 2024 · Stayed in December 2024
Verified reviewThe best thing about this place was the staff at the restaurant, specifically the waiters; I would like to give them a 10, they were always really nice and helpful. That was the only good thing about the place.
The place itself was rubbish for the price you pay. Bungalows are old, we got changed to one renovated and during our stay we found 3 cockroaches in the bathroom, very gross. It's an all inclusive but the food and drinks included are very average, I am gluten intolerant and I had to buy the beers apart so my drinks weren't included (absolutely no point for me to have gone for all inclusive). Then the pools aren’t very warm for a place that advertises as heated pools, specifically the children one. Just overall the facilities are average and definitely not a 4 star hotel.
Dear Mrs. Alexandra , Thank you very much for taking the time to send us this review. We have taken note of each suggestion and we will inform the corresponding departments. Yours faithfully, Guest Experience
Reviewed: 30 July 2024 · Stayed in June 2024
Verified reviewReviewed: 25 June 2024 · Stayed in May 2024
Verified reviewReviewed: 15 April 2024 · Stayed in April 2024
Verified reviewVills, food, sunshine
Noise On last day, a brand new,very expensise fleece jacket & gloves were either STOLEN or removed to housekeeping but not located by our departure. We can't claim on insurance as police not notified . If now found please post to A G Harrowell, 12 Portland Grange, Upper High st., Taunton, TA13PZ, UK . I will pay for post & Insurance, PLEASE
Dear Anthony, Thank you for choosing our Maspalomas Resort by Dunas for your last visit. We also want to thank you for taking the time to write a review and send us your valuable opinion, which motivates us to improve our services day by day. We would like to clarify that your belongings were not stolen. They were in our section of forgotten objects which, after being recovered, we have kept in our Reception waiting for you to organize a postal service to retrieve them. We hope you had a nice trip back home and that we see you soon in Maspalomas Resort by Dunas. Kind regards, Guest Experience
Dear Anthony, Thank you for choosing our Maspalomas Resort by Dunas for your last visit. We also want to thank you for taking the time to write a review and send us your valuable opinion, which motivates us to improve our services day by d… Show more
Reviewed: 16 March 2024 · Stayed in March 2024
Verified reviewReviewed: 22 December 2023 · Stayed in November 2023
Verified reviewReviewed: 12 December 2023 · Stayed in December 2023
Verified reviewEverything is excellent. Very good hotel for family with children. The food, pool, room and staff are really good. I can not complain anything.
It would be perfect if there was a shuttle bus between airport and the hotel.
Dear Ren, Thousands of travelers stay with us every year, but we are delighted when customers like you let us know that your visit at Maspalomas Resort by Dunas met your expectations. We hope you can soon enjoy another stay with us in the future. Kind regards, Rinaldo Guest Experience
Dear Ren, Thousands of travelers stay with us every year, but we are delighted when customers like you let us know that your visit at Maspalomas Resort by Dunas met your expectations. We hope you can soon enjoy another stay with us in t… Show more
Reviewed: 10 December 2023 · Stayed in December 2023
Verified reviewPolite staff,so careful
Bad acustic insolation of appartments, it is difficult to sleep because of suitcases of guest rolling the way of resort starting early in the morning. I missed sleeping.
Dear Pero, Thank you very much for taking the time to send us this review. We have taken note of each suggestion and we will inform the corresponding departments. We are looking forward to welcoming you back soon at Maspalomas Resort by Dunas. Yours faithfully, Rinaldo Guest Experience
Dear Pero, Thank you very much for taking the time to send us this review. We have taken note of each suggestion and we will inform the corresponding departments. We are looking forward to welcoming you back soon at Maspalomas Resort by D… Show more
Reviewed: 29 August 2023 · Stayed in August 2023
Verified reviewSpanish staff was mostly very nice and accommodating.
Sadly, our stay at Maspalomas Resort by Dunas was in some ways disappointing. We have stayed at the Suites and Villas part of the hotel prior to Covid and were very much looking forward to our stay - especially with two kids. Unfortunately we learned that the Resort part of the hotel is quite different in many ways. We checked in into a (apparently) newly renovated apartment. It was overall good and well-equipped however the air conditioning was not working very well. It got really hot, especially at night. Also, the whole hotel complex was having several power outages a day. Dining facilities are only inside, which makes it very crowded and noisy. Food choices are overall good, however there are few vegetarian and almost no vegan options. Since there is no outside dining area, the restaurant is getting crowded, noisy and very hot inside. Also, many of the dishes and glasses were dirty. Only one time during our week long stay were we made aware of the beverage list that came with our all inclusive booking. Drinks were will very little alcohol, there is no Coke, and the overall diversity of drinks was disappointing. If you’re looking for local tapas this is also not the place to dine. There are plenty of options outside the hotel complex which are way better foodwise. A big downside has also been the animation team. The animation is done by a French speaking team, completely leaving out any kids not speaking French. And even if you speak French, there are very little possibilities for young kids, almost no activities where they can participate. The animation team consisted of very young French people, at night you could not sit at the bar and have a conversation as it was just too loud to talk. The pool area during the day has also been dominated by screaming and yelling by the animation team. When experiencing one of the regular power outages during night entertainment, the animation team began screaming (in order to bring back the electricity?!
Dear Anna, Thank you very much for taking the time to send us this review. We have taken note of each suggestion and we will inform the corresponding departments. We are looking forward to welcoming you back soon at Maspalomas Resort by Dunas. Yours faithfully, Rinaldo Guest Experience
Dear Anna, Thank you very much for taking the time to send us this review. We have taken note of each suggestion and we will inform the corresponding departments. We are looking forward to welcoming you back soon at Maspalomas Resort by D… Show more
Reviewed: 6 July 2023 · Stayed in July 2023
Verified reviewBreakfast and all meals very good.
I had ordered one-Bedrooms Bungalow and paid Euro 2.228.92., but did not got what I have ordered. Very confusing.
Dear solveig irene, Thank you very much for taking the time to send us this review. We have taken note of each suggestion and we will inform the corresponding departments. We are looking forward to welcoming you back soon at Maspalomas Resort by Dunas. Yours faithfully, Rinaldo Guest Experience
Dear solveig irene, Thank you very much for taking the time to send us this review. We have taken note of each suggestion and we will inform the corresponding departments. We are looking forward to welcoming you back soon at Maspalomas Re… Show more
Reviewed: 31 May 2023 · Stayed in May 2023
Verified reviewnice room, reasonable food, reasonable entertainment, shower rooms available for late departures
noise around main pool, very loud entertainment team, taking money in pounds instead of offering euro payment- really poor exchange rate paying in pounds. Unpaid intern tried to resolve but unsatisfactory
Dear Pam, Thank you very much for visiting us recently at Maspalomas Resort by Dunas marking us the way to follow with your comments. We have taken note of all your observations and we will take them in consideration in order to improve our services and be able to meet your expectations. Yours faithfully, Rinaldo Guest Experience
Dear Pam, Thank you very much for visiting us recently at Maspalomas Resort by Dunas marking us the way to follow with your comments. We have taken note of all your observations and we will take them in consideration in order to improve… Show more
Reviewed: 2 May 2023 · Stayed in April 2023
Verified reviewBungalows were kept very clean, cleaning staff were excellent. Food was very nice, always a good choice. Plenty of activities for children and adults. Animacion team were very good.
The night time entertainment on some nights was a little quiet. The children loved the shows, singing, dancing but were not interested by bingo night for example.
Dear Mr. Nicola , Our main objective is to offer an excellent service to our customers. We work hard every day to reach this and there is no better reward than reading a positive opinion like yours, thank you. We are looking forward to welcoming you back soon. Kind regards, Rita Guest Experience
Dear Mr. Nicola , Our main objective is to offer an excellent service to our customers. We work hard every day to reach this and there is no better reward than reading a positive opinion like yours, thank you. We are looking forward to w… Show more
Reviewed: 10 April 2023 · Stayed in April 2023
Verified reviewReviewed: 7 April 2023 · Stayed in April 2023
Verified reviewthe location
room too far away with bad hip
Dear Mrs. Jenny , Thank you very much for visiting us recently at Maspalomas Resort by Dunas marking us the way to follow with your comments. We have taken note of all your observations and we will take them in consideration in order to improve our services and be able to meet your expectations. Yours faithfully, Jose Guest Experience
Dear Mrs. Jenny , Thank you very much for visiting us recently at Maspalomas Resort by Dunas marking us the way to follow with your comments. We have taken note of all your observations and we will take them in consideration in order to… Show more
Reviewed: 15 March 2023 · Stayed in February 2023
Verified reviewStaff and the overall resort beauty!! Rooms are decent and swimming pools and other kids entertainment are good All inclusive was great, food and drinks all day were enjoyable. Food options were really good.
No Spa, Sauna or good Gym facilities. Shuttle to the nearby beaches were at odd times so not much of use. Costly as compared to other resorts in the area. Getting veg main course was possible but they weren't great. Swimming pools are dated.
Dear Harshil, Thank you very much for taking the time to send us this review. We have taken note of each suggestion and we will inform the corresponding departments. We are looking forward to welcoming you back soon at Maspalomas Resort by Dunas. Yours faithfully, Joanna Guest Experience
Dear Harshil, Thank you very much for taking the time to send us this review. We have taken note of each suggestion and we will inform the corresponding departments. We are looking forward to welcoming you back soon at Maspalomas Resort b… Show more
Reviewed: 29 January 2023 · Stayed in November 2022
Verified reviewFood was delicious! They provided every day something different, we got even sushi and tacos . Like home made. Near by ocean. Near by city. Staff members very friendly! We rent a car from hotel. So you don't need to go and search for car rentals.
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Dear Mrs. Madara, Thank you very much for your last visit at our Maspalomas Resort by Dunas and for sharing your opinion. We work hard every day in order to meet the expectations of all our customers and we see the reward for this work through reviews like yours. We hope to welcome you back soon in Maspalomas Resort by Dunas. and that our resort becomes your second home. Kind regards, Rita Guest Experience
Dear Mrs. Madara, Thank you very much for your last visit at our Maspalomas Resort by Dunas and for sharing your opinion. We work hard every day in order to meet the expectations of all our customers and we see the reward for this work t… Show more
Reviewed: 2 January 2023 · Stayed in January 2023
Verified reviewrestaurant, food choice & quality rooms are clean animation staff is great
rooms are very basic new year's eve animation is very poor wifi connexion is super slow only 1 very small tv hanging on a wall in the living room coffee machine is a filter machine swimming pool surounding area is leaning, meaning sunbath are not on a flat surface reception staff is not friendly overal value for money is really low
Dear Mr. Bastienleg , Thank you very much for visiting us recently at Maspalomas Resort by Dunas marking us the way to follow with your comments. Thank you for choosing our Maspalomas Resort by Dunas for your last visit. We also want to thank you for taking the time to write a review and send us your valuable opinion, which motivates us to improve our services day by day. We have taken note of all your observations and we will take them in consideration in order to improve our services and be able to meet your expectations. We hope you had a nice trip back home and that we see you soon in Maspalomas Resort by Dunas. Yours faithfully, Jose Guest Experience
Dear Mr. Bastienleg , Thank you very much for visiting us recently at Maspalomas Resort by Dunas marking us the way to follow with your comments. Thank you for choosing our Maspalomas Resort by Dunas for your last visit. We also want to … Show more
Reviewed: 2 January 2023 · Stayed in January 2023
Verified reviewReviewed: 27 December 2022 · Stayed in December 2022
Verified reviewReviewed: 26 December 2022 · Stayed in December 2022
Verified reviewReviewed: 24 December 2022 · Stayed in December 2022
Verified reviewWe liked the location, the food, the bungalow.
The night entertainment was loudj
Dear Mr Saltykova , Thank you for choosing our Maspalomas Resort by Dunas for your last visit. We also want to thank you for taking the time to write a review and send us your valuable opinion, which motivates us to improve our services day by day. We hope you had a nice trip back home and that we see you soon in Maspalomas Resort by Dunas. Kind regards, Rita Guest Experience
Dear Mr Saltykova , Thank you for choosing our Maspalomas Resort by Dunas for your last visit. We also want to thank you for taking the time to write a review and send us your valuable opinion, which motivates us to improve our services da… Show more