On a couple of mornings we had to queue for breakfast. The ‘preferred lounge’ was often busy and nowhere to sit. Staff struggled to keep it well stocked.

Extremely clean. Lots of space. Plenty of sun loungers and parasols.

Stayed in August 2025

Toilets around pool area could have been cleaner . Also ladies toilets at night around show time were not clean and no toilet paper some nights . Some of the entertainment was only fair . Loved the casino night And karaoke night . Maybe add bingo ?

The excellent location . The activities all day for the kids big and small . Great food all inclusive . Nightly entertainment was ok.

Stayed in August 2025

I think sea legs pool should be the adults only pool

Like the preferred club perks,

Stayed in August 2025

I just wanted to share what an amazing experience my partner and I had during our first stay at your hotel. From the moment we arrived, we were thoroughly impressed by the fantastic location and the warm, attentive service. We were welcomed with a champagne. The hotel itself is beautifully presented with modern, tastefully decorated facilities throughout. The buffet was truly wonderful – it’s clear the food is prepared with genuine love and care. We were especially delighted by breakfast and the variety of dining options and the superb entertainment on offer. The pools were spotless and inviting, and the hammocks provided the perfect spot to unwind and soak up the atmosphere. The multiple pools cater well to all guests, creating a lively yet relaxing environment. We have enjoyed our 'Preferred Club' upgrade + FREE 1h SPA. Also, although the rooms are generally spacious, comfortable and the cleanliness is good enough. Overall, it was a lovely break and we can’t wait to return for another memorable visit!

Stayed in July 2025

The property was in an ideal location between the Marina and Playa Blanca. Staff were very helpful, kind and friendly.

Stayed in July 2025

Nothing to do with the property but maybe the distance to Puerto del Carmen.

Very clean, great atmosphere, staff really friendly.

Stayed in July 2025

WiFi wasn't working well, and we saw a cockroach in the bathroom a few times, but that didn't spoil our stay there

Lots of great amenities, amazing view, spatious room, perfect location in Playa Blanca.

Stayed in July 2025

Everything about this place is first class

Stayed in June 2025

Responsiveness of the team

Stayed in June 2025

None

Location, size, comfort

Stayed in June 2025

Nothing.

Second time in this resort, and everything was perfect. Food, facilities and staff were great, and we had a great time. Would definitely come back.

Stayed in June 2025

Extra charge for indoor pool

Location Tranquility Good service

Stayed in March 2025

Maybe the entertainment at night could have been a little longer. The performance was only one hour each evening.

Staff were so helpful and friendly. Nothing was any bother. The facilities were spotless. Plenty of variety for breakfast. Entertainment was good.

Stayed in June 2025

No towel point by the kids pool was rather annoying. Having to walk all the way to the main pool to collect towels was annoying.

Staff were exceptionally helpful friendly and attentive. Hotel was very clean and the pool areas were very well kept. Preferred club was very useful the snack room was a nice touch.

Stayed in June 2025

Body smelling pillows: not the covers!!! Pillow covers were very clean and changed regularly. The pillows were smelling so bad that we kept them on the balcony. It’s a common issue for hotels everywhere in the world, so, normally we travel with our own inflatable pillows and their silk covers. But the room was full of that specific smell, if the hotel pillows were to be left inside.

Almost everything: people were doing their best to accommodate tourists. Appreciate that!

Stayed in May 2025

staff were amazing as always. So Helpful and friendly. Hotel beautiful. We will be back again soon.

Stayed in June 2025

No English tv in room

Every thing

Stayed in June 2025

Nothing

Cleanness and food

Stayed in March 2025

Nothing

Everything

Stayed in May 2025

Evening entertainment wasn't great several nights and no space for dancing. Sound not good. Food not up to 5 star quality we have experienced elsewhere especially desserts. We went to the Italian restaurant one night. Food was very nice but quite small servings. 2 photos included here.

Very nice hotel and beach nearby. Favourite pool was Sea Legs. Nice bathroom with toilet separate.

Stayed in May 2025

Nothing

Location and facilities

Stayed in May 2025

Had live entertainment every night in foyer but on 2nd night due to start at 9.30pm and at 9.55pm told act couldn’t perform even though some members of cast there so unclear as to why show did not go on !

Great location, preferred club gave access to 2 beautiful pool areas one with infinite pool and swim up bar and staff excellent there!

Stayed in May 2025

Lounge for preferred club guests was excellent, well stocked snacks and drinks. Everywhere was spotless staff were always cleaning

Stayed in May 2025

Nothing at all :)

Perfect location in between playa Blanca town and the marina. We were spoilt for choice with walks, bars and restaurants. Also right in front of the beach. We had a preferred club room which was amazing value with so many extra touches to make our stay perfect. The preferred club room includes an adults only pool with poolside cabanas that are definitely worth booking for a day or two. Snacks and drinks in the club room and an excellent breakfast in the preferred breakfast restaurant every morning! One of the best breakfasts we have had in 5*, proper sausage and back bacon. Omelette and crepe station and one of my favourites were the cinnamon swirls! We only stayed for two nights and had bed and breakfast rate and opted to eat out each evening so can’t comment on the rest of the food and restaurants but loved the breakfast and snacks. It was my birthday during our stay and I had a bottle of cava and dessert platter in my room which was a nice touch! Our mini bar was included in the club room and was topped up daily. The room was spotlessly clean and the beds super comfortable! The staff were amazing, everyone we met couldn’t do enough for us and made us feel extra special during our stay. Especially Miranda from guest experiences who looked after us so well! The hotel itself is beautifully decorated and modern and spotlessly clean throughout. We are already looking to come back again next year!

Stayed in May 2025