Reviews of Dream Apartment
Calle San Nicholas, 4, 38002 Santa Cruz de Tenerife, Spain
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewGood location close to the center, clean rooms
For the first time coming to the apartment you need to have the internet. My phone was dead after the trip and other phones didn't get roaming data. It was really stressful to check in, exactly with children.
Reviewed: 3 April 2025 · Stayed in April 2025
Verified reviewVery nice apartment with lots of amenities.
Thank you for your kind review! We're delighted to hear that you enjoyed the apartment and its amenities. It's great to know we met your expectations, and we hope to welcome you back soon to Dream Apartment and Santa Cruz de Tenerife!
Thank you for your kind review! We're delighted to hear that you enjoyed the apartment and its amenities. It's great to know we met your expectations, and we hope to welcome you back soon to Dream Apartment and Santa Cruz de Tenerif… Show more
Reviewed: 31 January 2025 · Stayed in January 2025
Verified reviewReviewed: 2 August 2024 · Stayed in July 2024
Verified reviewReviewed: 18 July 2024 · Stayed in June 2024
Verified reviewReviewed: 4 April 2024 · Stayed in March 2024
Verified reviewContact with host hopeless, presume it was merely a robot ‘AI’ handling. Had an access problem, could have been quite serious, but, no effective help from available channels. .. Very disappointing customer care
Customer handling.
Reviewed: 3 April 2024 · Stayed in April 2024
Verified reviewLocation Complimentary water and wine (but no bottle opener?!) Quiet Customer service
Shower flooded bathroom Small bed/apartment No bottle opener Dated
Reviewed: 16 January 2024 · Stayed in January 2024
Verified reviewLocation was good. Kitchen was equipped to expectations
Host only explained joining instructions 24 hours before access. Host used virtual key with very unclear and misleading instructions. We spent 40 minutes on the phone to gain access. Size of apartment was OK but furniture too large and poor quality. No instructions to use tv
Thank you for your comment. We work hard to make the instructions as easy as we can, we are so sorry it was difficult to you, that's the reason for us is really important our guests read and follow instructions stop by step Regards Dream Apartment Canarias
Thank you for your comment. We work hard to make the instructions as easy as we can, we are so sorry it was difficult to you, that's the reason for us is really important our guests read and follow instructions stop by step Regards Dr… Show more
Reviewed: 11 November 2023 · Stayed in November 2023
Verified reviewNo breakfast.No lift i was on the third floor.Very hard to go up
No lift .
Thank you for your comment. As could see while you were booking our apartments, any of it is offered with breakfast because we do not offer breakfast services. The apartment don't have lift as is publish on Booking.com Best regards Dream Apartment Canarias
Thank you for your comment. As could see while you were booking our apartments, any of it is offered with breakfast because we do not offer breakfast services. The apartment don't have lift as is publish on Booking.com Best regards D… Show more
Reviewed: 20 October 2023 · Stayed in October 2023
Verified reviewBottle lf wine from owners and coffee pods
Cockroaches in the kitchen and that I waited more than 1 hour to entry. They send something about check in but in Spanish language and on email. Booking didn't inform me about this. Also they requested all information about my family, like passport details, date of birth (throw their website). Also there is no parking and busy tight street.
Reviewed: 17 May 2023 · Stayed in May 2023
Verified reviewOverall apartment is Ok
My worst „stay” by far- there is an electronic entrance system which didn’t work. The manager didn’t bother to pick up my call, texted me, sure tried to fix the problem, finally managed to let me into the apartment but i couldn’t get out of the building as there was no key to the building door and electronic system didn’t work. Worst of all the manager didn’t listen, didn’t pick up the phone, call me.. and at last- didn’t agree for the refund ( I had to find anorher stay as I’m not custom to be somebody’s prisoner for my money). Think twice before staying there.
Reviewed: 14 May 2023 · Stayed in May 2023
Verified reviewclean, well equipped, complimentary water and wine, good central location
having to walk up flights of stairs as the lift was out of action
Reviewed: 7 December 2022 · Stayed in December 2022
Verified reviewReviewed: 14 November 2022 · Stayed in November 2022
Verified reviewlocation is good staff was nice and they give bottle of wine and water easy communication
the bad smell from bathroom was intolerable one roll of toilet paper not enough for 4 days, as well as the towels