Parking could not find to suggest clear instructions provided to guests before arriving

Location was beautiful lovely style hotel

Stayed in August 2025

Wi-Fi was a joke, always disconnecting and weak. The shower cabin door was not aligned properly so there was always water on the floor after taking shower.

Location I great, the staff is friendly and cooperative, the room was clean and well equipped.

Stayed in May 2025

Fridge not working but acknowledged. Unable to get a kettle.

So convenient to everything. Right in a plaza with restaurants, buses and taxis at your doorstep.

Stayed in May 2025

Breakfast in another hotel

Centrally located, close to the road to Alhambra. Nice and supportive staff. Private parking available, but costly.

Stayed in March 2025

Water was cold in the morning.....

Great Location, Comfortable room, Big Shower, Historic building.

Stayed in December 2024

I’m a genius level 3 customer and I booked months in advance because I was attending a wedding. Some other guests of the wedding booked just 10 days before, after my recommendation for the place and they booked from booking.com without any discount or offer and paid the same as me. Unfortunately my room was way smaller and the only window was facing a wall which was only 60cm away from it. I could literally touch it and the room was very dark. The other friends who booked later and at the same price, despite not being genius customers, got a bigger room and the view to the main square.

Location is the main good thing about this property. Also the restaurant is really good.

Stayed in October 2024

Great location, comfortable room and facilities

Stayed in October 2024

The reception isn’t manned, but that wasn’t a problem, there’s a phone number to ring on the door and someone from the sister hotel came over quickly. You also eat breakfast in the sister hotel across the square but it was delicious, buffet style, excellent value for the money.

Casa Palacio Pilar del Toro is located on Plaza Santa Ana next to the Plaza Nueva. It’s in a fantastic location, with the Cathedral nearby. Approx 20 min walk to the Alhambra, Sacromonte area and the Alcaibin area. Lovely clean room, very comfortable bed and it was very quiet there, slept with the window open. Ideal for a trip to Granada.

Stayed in October 2024

There is no staff at this hotel. You enter a restaurant and take the elevator up to get to rooms. No service really, and you have to take your bags up some stairs. The staff and reception desk is all located across the street at the much nicer sister hotel (Hotel Plaza Nueva). The rooms are dark and stuffy, room had no windows and not much space. The place was really erie.

The location was great! Price was good and rooms were clean. Center of Plaza Nueva and right by Albicion, restaurants, shopping, etc. Good if you don’t care about nice room and just need a clean, good value place to stay that’s centrally located.

Stayed in September 2024

I would not recommend it for light sleepers as there is a lot of noise around at all times, both from outside and inside the place

Very well located within walking distance of the main areas. Very clean room with good furniture and a great toilet and shower. Very friendly staff and easy to reach out to if needed.

Stayed in September 2024

The window was facing the wall and no view. The internet inside room was bad and you have to get down the stairs in order to get good connection.

Bed size was big and the bathroom as well. Location was fantastic.

Stayed in September 2024

Breakfast only available at sister hotel across the Square. Although the hotel had a beautiful dining central courtyard area with bar and a separate smaller bar, no hotel bar/dining facilities are available at all on Monday and Tuesday, the days we stayed. No tea/coffee making options in room or elsewhere. The fridge kept everything warm. No on site reception for local information, although there is a tourist information office a few steps from the hotel.

Beautiful, historic Casa Palacio set on a lovely, bustling square. Perfect location for all this remarkable city has to offer, especially if visiting The Alhambra. Although there are lots of dining and tapas bar options nearby, we would have loved to have been able to dine in the hotel. The bed was very comfortable and our traditionally styled top floor room had floor to ceiling windows with far reaching views of the Albaicin district.

Stayed in June 2024

Definitely more of a restaurant than a hotel. Upon arrival we had to wait for staff to be freed up from a very busy wedding reception in the restaurant to check us in, then we had to walk through the same wedding reception in the restaurant with our cases to get to our room. Not complaining though, as I said... we love quirky!

Very central, everything within easy reach. Loved the quirkiness of the place.

Stayed in May 2024

The shower cubicle leaked, leaving a pool of water on the bathroom floor. It was a bit noisy - both from the internal plumbing (ours and others) and outside in the Plaza but it was very quiet later in the night and we slept well.

Location of hotel, character of the building - both inside and out, simply furnished but very clean bedroom, well-equipped and very clean bathroom

Stayed in April 2024

My room was small and basic. The shower was difficult to set to a tolerable temperature. One degree either way it was either scalding or freezing.

Historic property. Some interesting and beautiful art work. Spectacular courtyard restaurant area.

Stayed in May 2024

I wish I had been informed beforehand that I had to check in at another hotel, Plaza Nueva.

Stayed in April 2024

Check in and taxi drop off a bit of a nuscience

Room and ambiance was great

Stayed in March 2024

Easier to find. Reception not open, need to ask to the restaurant waiters

Spacious room and comfy bed

Stayed in November 2023

Our room could have done with a paint. A kettle for a cup of coffee or tea when you wake up would be a nice touch too.

Very central Easy walking distance to where we needed to go Staff very helpful and friendly.

Stayed in December 2023

Small dark and cold room

Great location

Stayed in November 2023

You have to go to a sister hotel across the plaza for breakfast. It is cheap at only €5, but by the time we left the hotel and walked across the plaza we went somewhere else that had outdoor seating and views instead.

We stayed here before covid and loved it, it feels like you are living in a slice of history. The rooms are around a beautiful covered patio which has the bar/restaurant. The beds have to be the best we have slept in while staying in Andalucia. It is just off Plaza Nueva so it is central but very quiet. The room was dark but that's fine, we were there to sleep. Good bathroom with brand toiletries from Rituals and good towels. You get a code to open the room and hotel door, or you can download an app. We just used the code, it was easy.

Stayed in October 2023

Wi-Fi doesn’t work

Comfort and location

Stayed in October 2023

No litter bins in the room, had to bring plastic bag to collect trash till the room service collected them next day

The room and bathroom were very clean and spacious Near to every touristic attraction with few minutes walk

Stayed in September 2023

Wi fi very slow.

The friendliness of the staff. The size of room, decor of hotel and that it was not ultra modern. The location is excellent.exceE

Stayed in September 2023