Rooms are small, check carefully for the size

Food, design, service

Stayed in August 2025

Everything was good

The building, staff are nice, location is good

Stayed in August 2025

Loved the architecture

Stayed in August 2025

Very nice, excellent amenties

Stayed in August 2025

Nothing!

It was the most excellent and special birthday celebration 🎉 I can't express how grateful I am to everyone who prepared a surprise for me with such a care. Casa de las Artes Team - you are the best! 🌟 The hotel is simply beautiful, all smallest details are taken into account and the approach is more than personalized.

Stayed in July 2025

nothing

The atention of the personel.

Stayed in August 2025

Our bathroom had a small issue - shower drain was a bit clogged, causing water to overflow

Everything

Stayed in August 2025

Our room was small (despite great use of space), and sound travelled a little through doors. Sounds picky, but in a hot location like Madrid, an outdoor space (with pool) would've made it 10/10.

Location was perfect as a launching place for sightseeing major spots. Building itself was grand and beautifully appointed throughout. Restaurant, Library, cinema etc were something special. Details in rooms and use of space made it feel opulent and bespoke.

Stayed in July 2025

The size of the room was quite small for 2 people The Power was off for couple of hours when we checked-in but then they provided us with complentary sweet and bottle of Premium water and an apology card

Fantastic Location in the centre Very clean room and comfy bed Friendly staff always ready to help Nice food at the restaurant I would recommend it to a solo traveller They have a big library and a Cinema

Stayed in July 2025

Beautifully restored building. Gorgeous indoor pool with steam, sauna, loungers all on ground floor with natural light.

Stayed in July 2025

Good location and rooms 20 mins walk from the square

Stayed in July 2025

They should organise events at the restaurants. When we were there, the restaurant wasa bit empty, even if it is very nice and luxurious. We didn't enjoy the hot breakfast when we ordered, and as a result, we decided not to dine in the restaurant. The impression at breakfast is important, I think, to convince guests to dine at the restaurant.

The hotel is very nice, and the ambiance of the restaurant is so chic.

Stayed in May 2025

Nothing it was above average

Nice property well curated, not special but lovely

Stayed in July 2025

Sweet boutique hotel with amazing and attentive staff. Well appointed rooms. Restaurant fantastic. Great location.

Stayed in June 2025

Nothing

We had an excellent stay at the casa de las Artes. The location was just so perfect for us right in the center and walkable distance to all the touristy spots and only 20 min taxi ride away from the airport!! Lovely area and great atmosphere. Staff were very welcoming and helpful. The facilities are great loved how modern everything was. Gym was very well equipped.

Stayed in July 2025

nothing

really clean and really beautiful 😍😍

Stayed in July 2025

One of the best hotels I've ever been to... everything was impeccable! Congrats to the guest experience, reception and concierge teams! Location is also perfect, steps away from the subway!

Stayed in June 2025

The swimming pool is very exposed!…

Very comfortable and a beautiful place to stay!

Stayed in July 2025

Busy street out front. Our room as ok but not great. My friend had a far nicer room for the same price!

Lovely dining area and spectacular reading room. My son enjoyed the gym and spa.

Stayed in June 2025

Location was ok

Clean, great staff, and my 6 year old daughter enjoyed the pool. We also loved the cinema and the library. Beautifully decorated.

Stayed in June 2025

There was an electricity blackout do no lights or power in the room for two hours when I returned at 111.00 pm on 27 June This meant i could shower after a long day walking and exploring Madrid's architecture and neighbourhoods

Rooms excellent..oved the nespressp and the welcome cards. Staff very helpful, approachable, knowledgeable and friendly

Stayed in June 2025

It’s a corporate hotel so large and a bit impersonal but great in the summer months . They could not guarantee a double / Queen bed before arrival . Rather inhuman bot responses to questions before we arrived …..

When out room was not the room we booked or suitable the reception desk quickly found us another . Large very well air conditioned building , interesting historic building , beautiful dining room , cocktail bar and library we relax in after or during a hot day . Great location could walk 8mins to Reina Sofia museum . Very helpful staff ……

Stayed in June 2025

Music at breakfast was unnecessary loud for the atmosphere

There was something for everyone for breakfast. Enjoyed the relaxed environment

Stayed in June 2025

Location, pool, fitness room and the bar.

Stayed in June 2025