Hodnocení – Barceló Carmen Granada 4 hvězdiček

Dear Martina, Thank you for choosing Barceló Carmen Granada for your visit to the Nasrid city. We regret that some aspects of your stay did not fully meet your expectations. We are deeply pleased to know that you enjoyed the comfort and modern conveniences our hotel offers, as our main objective is to guarantee the rest and well-being of our guests. Similarly, we are glad that you positively valued the impeccable cleanliness of both the rooms and the common areas, a standard that we take special care to ensure a quality experience in every stay. e sincerely regret that your experience with the room did not meet your expectations. We have taken note of your observations regarding the inadequate functioning of the shower and the odor perceived in the room, and we will forward them to the corresponding departments. We would like to inform you that our reception service is available 24/7, and our staff is always willing to assist you with any inconvenience that may arise. In situations like the one you describe, we offer the possibility of sending the maintenance team to resolve the issue immediately or, if necessary, to change your room in order to guarantee the comfort of our guests. However, we understand that this situation may have caused you inconvenience, and we apologize for any issues caused. Finally, we are pleased to know that both the competitive price of our parking service and our privileged location in the heart of the city have positively contributed to your experience. This strategic location allows for convenient and quick access, within a few minutes' walk, to the main points of tourist interest. We hope to have the opportunity to welcome you back in the future and exceed your expectations. Kind regards. Paula Peña, Guest Experience

Dear Martina, Thank you for choosing Barceló Carmen Granada for your visit to the Nasrid city. We regret that some aspects of your stay did not fully meet your expectations. We are deeply pleased to know that you enjoyed the comfor… Zobrazit více

Dobrý den Petr, děkujeme za Váš milý komentář. Mrzí nás, že jste byl zklamán brzkým uzavřením naší terasy na střeše, která je oblíbeným místem pro relaxaci našich hostů a nabízí úchvatný výhled na město. Děkujeme vám za pochopení a doufáme, že i přes toto omezení byl váš pobyt příjemný. Jsme potěšeni, že jste ocenil naši centrální polohu, čistotu, možnost prodloužení check-outu a parkování. Vaše pozitivní zpětná vazba je pro nás velkým povzbuzením a inspirací pro další zlepšování našich služeb. Doufáme, že se k nám brzy vrátíte. Noelia Cervera, Guest Manager

Dobrý den Petr, děkujeme za Váš milý komentář. Mrzí nás, že jste byl zklamán brzkým uzavřením naší terasy na střeše, která je oblíbeným místem pro relaxaci našich hostů a nabízí úchvatný výhled na město. Děkujeme vám za pochopení a d… Zobrazit více