Reviews of Canfranc Estación, a Royal Hideaway Hotel - Gran Lujo 5 stars
Canfranc estación S/N, 22880 Canfranc-Estación, Spain
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Reviewed: 29 August 2025 · Stayed in July 2025
Verified reviewAmazing building, decor, bars and restaurant.
Room was a bit small because of the shape of the building.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewA beautiful themed hotel in a stunning location, with a memorable cocktail bar
The dining facilities were insufficient to cater for the number of guests, meaning only cafe style dining was available. This was particularly annoying as a message was received through Booking.com the day before arrival asking us if we would like a reservation for dinner, and my answer was only responded to the day after we left!
Dear Nicola, Thank you for sharing your review with us. We sincerely regret the challenges you experienced with our dining availability and communication response times. While we maintain multiple gastronomic venues including three distinct restaurants, we acknowledge they couldn't accommodate all guests comfortably during peak periods. Our team takes pride in maintaining our historic railway station's unique character alongside modern comforts like climate-controlled rooms and premium bedding. The cocktail bar's art deco ambiance and our Pyrenees mountain setting remain highlights many guests appreciate about our distinctive location. We hope to welcome you back in the future. All the best, Guest Experience Manager Canfranc Estación a Royal Hideaway Hotel
Dear Nicola, Thank you for sharing your review with us. We sincerely regret the challenges you experienced with our dining availability and communication response times. While we maintain multiple gastronomic venues including three distin… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewDinner was disappointing! Breakfast was great!
Dear Mr. Alan, We appreciate that you took the time to share your experience with us. We regret your dining experience fell short of expectations. Our chefs continuously refine their craft using premium local ingredients, and we'll share your observations to help maintain our culinary standards. It's wonderful you appreciated breakfast and found our facilities comfortable. Your recognition of our staff's attentive service and the value received means much to us. We hope our historic setting amidst the Pyrenees added a unique dimension to your stay. We hope to welcome you back. Best wishes, Guest Experience Manager Canfranc Estación a Royal Hideaway Hotel
Dear Mr. Alan, We appreciate that you took the time to share your experience with us. We regret your dining experience fell short of expectations. Our chefs continuously refine their craft using premium local ingredients, and we'll share… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewEverything except of the cleaning.
The cleaning.
Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewExcellent location. Gorgeous reconverted historic hotel.
The swimming pool costs €20, requires a reservation, and is small (16 people max). We asked to see it first and were refused… The breakfasts hours are limited (8-10am). You have to order hot dishes from the server instead of just asking the cooks standing in front of you. It’s overly fuzzy and inefficient.
Dear Joshua, Thank you for taking the time to share your feedback. Your appreciation of our establishment's heritage touches us deeply. The careful restoration of this historic railway station has been a labor of love, preserving its unique architectural character while transforming it into a modern retreat. We sincerely regret that your experience fell short in some areas. Our dining arrangements and pool protocols are designed to ensure an intimate atmosphere for all guests. We value your observations about the breakfast service flow and will take your suggestions into consideration. Finally, we are delighted that you found our location exceptional. Being nestled in the heart of the Aragonese Pyrenees offers our guests unparalleled access to both natural beauty and local attractions. The whole team hope to have the pleasure of seeing you again. Best wishes, Guest Experience Manager Canfranc Estación a Royal Hideaway Hotel
Dear Joshua, Thank you for taking the time to share your feedback. Your appreciation of our establishment's heritage touches us deeply. The careful restoration of this historic railway station has been a labor of love, preserving its uni… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewBeautifully restored historically significant property. Very comfortable bed and incredible customer service
Extra cost for use of the pool
Dear Bregje, We appreciate that you took the time to share your experience with us. We understand your comment about the pool access fees. Our wellness facilities require special maintenance to ensure the highest standards of quality and relaxation for our guests. We are delighted that you found our establishment enchanting. The transformation of this emblematic railway station into a luxurious retreat has been meticulously executed to preserve its architectural legacy. Your recognition of our attentive personnel brings us joy, as they consistently strive to provide exceptional care to each guest. The comfort of your bed and the immaculate condition of your accommodations reflect our commitment to offering a refined hospitality experience. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Guest Experience Manager Canfranc Estación a Royal Hideaway Hotel
Dear Bregje, We appreciate that you took the time to share your experience with us. We understand your comment about the pool access fees. Our wellness facilities require special maintenance to ensure the highest standards of quality and… Show more
Reviewed: 1 August 2025 · Stayed in August 2025
Verified reviewBeautiful location and building.
It is surprising that it is a 5 star hotel given the fact that you have to pay extra to access all facilities. For example, pool access costs 20eur/person for 50 minutes. There was a strong sewage smell from the bathroom. The complimentary toiletries were not high quality. For example, there was only one shower cap for a two-person room, and very poor quality toothpaste and toilet paper. These things would be acceptable for a 3 star hotel, but not for a 5 star hotel. Overall, it's a very low value for the price paid.
Dear Adelina, We appreciate that you took the time to share your experience with us. We sincerely regret that some aspects of your stay did not meet your expectations. Our wellness facilities offer exclusive experiences with personalized attention in an intimate setting, which influences our access policy. Your comments about the bathroom and amenities have been noted, and we appreciate you bringing these matters to our attention. Nonetheless, we are delighted that you appreciated the magnificent architecture of our historic railway station and its prime setting in the Aragonese Pyrenees. Your perfect ratings for comfort, cleanliness and our stunning mountain location truly warm our hearts. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Guest Experience Manager Canfranc Estación a Royal Hideaway Hotel
Dear Adelina, We appreciate that you took the time to share your experience with us. We sincerely regret that some aspects of your stay did not meet your expectations. Our wellness facilities offer exclusive experiences with personalized… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewFantastic location. Magnificent views. Very comfortable bed. Extraordinary cuisine.
Dear Justyna, Thank you for your positive feedback. Your glowing review fills us with immense joy. We take pride in our prime setting amid the Aragonese Pyrenees, where guests can admire breathtaking mountain panoramas from their accommodations. Our culinary team puts their heart into creating memorable dining experiences, while our carefully selected bedding ensures peaceful rest. The dedication of our team members shines through in maintaining immaculate spaces and delivering attentive service that exceeded your expectations. We look forward to welcoming you back on a future occasion. Best regards, Guest Experience Manager Canfranc Estación a Royal Hideaway Hotel
Dear Justyna, Thank you for your positive feedback. Your glowing review fills us with immense joy. We take pride in our prime setting amid the Aragonese Pyrenees, where guests can admire breathtaking mountain panoramas from their acco… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewNo wonder this hotel has a 5 star rating. Our stay at the Estación de Canfranc was just perfect. The staff were the most professional we have come across in Spain. (Taking into account that we have stayed in all the 50 provinces of Spain).
Dear Mr. David, Thank you very much for your kind feedback. Your glowing feedback about Canfranc Estación fills us with joy. Your recognition of our team members means the world to us, particularly coming from someone who has explored accommodations across all Spanish provinces. The pristine condition of our premises, the comfort of our rooms and the privileged setting in the Aragonese Pyrenees contribute to creating memorable experiences for our guests. Your appreciation of the value received and the exemplary service provided by our personnel validates our commitment to maintaining the highest hospitality standards. We look forward to welcoming you back for another memorable experience. Best wishes, Guest Experience Manager Canfranc Estación a Royal Hideaway Hotel
Dear Mr. David, Thank you very much for your kind feedback. Your glowing feedback about Canfranc Estación fills us with joy. Your recognition of our team members means the world to us, particularly coming from someone who has explore… Show more
Reviewed: 27 July 2025 · Stayed in June 2025
Verified reviewLovely place, really stunning renovation and atmosphere. We ate at the restaurant which was great and the breakfast was very generous.
The view from our room was disappointing
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in June 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewThe hotel, labelled as a “five-star-superior, royal hideway” hotel, looks great, as it is located in a unique historical building, which has been nicely renovated. But there are a few things potential guests should know:
1. We booked a “deluxe superior” room, which turned out to be a regular hotel room with very small windows under the roof of the building. So please do not expect too much from your room. 2. The hotel advertises three restaurants, two of them gourmet restaurants. Upon arrival, we were told that the Michelin-star-decorated restaurant is only open for lunch (..?), only Wed-Sat (..??) and that you need to book it months ahead (..???). The other restaurant is open for dinner, but also only Wed-Sat, and you also need to pre-book it weeks ahead (..??). The third restaurant serves good quality, but the menu is typical hotel food such as Cesar´s Salad, Burger and Steak – not what we were looking for. As the hotel is in a remote spot, dining alternatives with interesting cuisine are limited. 3. The indoor pool of the hotel also needs to be reserved ahead of time. To use the pool costs € 20 per person (..?), you then get access for max. 50 min (..?), and you also need to wear a swimming cap (..?). 4. The hotel has no outside facilities whatsoever (no pool, hotel garden, café, restaurant etc.), which is unsusal for a five-star-superior hotel that is located in an alpine mountain setting. 5. The surroundings of the hotel mainly consist of abandoned, partially collapsed buildings that do not look nice. So do not expect a nice setting around the hotel. The valley is quite narrow, thus hiking trails are very steep. Actually, the mountain scenery and the hiking trails are much nicer in other parts of the Pyrenean mountains, so be prepared that you need to drive to go hiking. Taken together, the place did not meet our expectations. With some alterations, and especially with a different management attitude, it could be a great hotel, but as it is, I would recommend that you drive by, take a look at the place and make a few photos, but do not stay there.
Dear Mr. Stephan, Thank you for taking the time to share your feedback. Your appreciation of our historical building's renovation brings us great joy. The careful preservation of this iconic railway station's heritage while transforming it into a modern luxury hotel has been our utmost priority. We sincerely regret that some aspects of your stay did not meet your expectations. We would like, though, to detail some aspects that seem to not have been properly communicated: On one hand, our gastronomic restaurants operate on specific and limited schedules to ensure the highest quality of service and culinary excellence. Reservations, as usually happens on any gastronomic experience, is required due to the high demand and specific standards of the service we offer. On another hand we are sorry to hear that our indoor pool did not meet your expectations. Its use follows a reservation procedure to ensure the preservation of its maximum capacity, as required for any other space. We take very seriously this process to maintain our high standards. Furthermore, we are indeed surrounded by steep mountains, a privileged landscape that attracts nature lovers from all around the world. Anyways, we can inform about a huge variety of walks for all levels: from short walks to some advance mountan hikes, which can be done with our without professional guides. For future stays with us, we kindly ask you to please ask our staff about all these matters. We are sure we could have helped you to have the best of experiences with us in Canfranc. Finally, we are delighted that you found our housekeeping standards to be exemplary. Maintaining immaculate cleanliness throughout our property remains one of our fundamental commitments. We do hope to be able to welcome you back for a better experience. Best wishes, Guest Experience Manager
Dear Mr. Stephan, Thank you for taking the time to share your feedback. Your appreciation of our historical building's renovation brings us great joy. The careful preservation of this iconic railway station's heritage while transfor… Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewWe were very impressed with the hotel. And would like to go back at some point.
There was nothing wrong about it.
Dear Mark, Thank you for taking the time to share your wonderful feedback. Your perfect rating fills us with joy and validates our commitment to excellence at Canfranc Estación, A Royal Hideaway Hotel. We are grateful that every aspect of your stay met your expectations, from our attentive service to our comfortable accommodations. Your complete satisfaction is the greatest reward for our team. We would be honored to welcome you back for another perfect stay. Best regards, Guest Experience Manager Canfranc Estación a Royal Hideaway Hotel
Dear Mark, Thank you for taking the time to share your wonderful feedback. Your perfect rating fills us with joy and validates our commitment to excellence at Canfranc Estación, A Royal Hideaway Hotel. We are grateful that every aspect… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewAbsolutely stunning place .. The staff were fabulous and helped us get the luggage from the car and into the room whilst we enjoyed a glass of complimentary champagne. The room was a duplex and the toilet had a heated seat. The dining room was lovely and with different choices from bistro to Michelin star. We ate in the 1928 restaurant which was lovely in an old train carriage. The location was spectacular.
Because it’s a tourist attraction there are lots of people around looking at the history which is a bit weird as a hotel guest
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewGood restaurant and friendly staff
Not enough food and not enough choice at breakfast 20 € to use a swimming pool at a 5* hotel is scandalous I am afraid
Dear Mark, Thank you for taking the time to share your detailed feedback about your stay with us. We are delighted that you appreciated our dining establishment and experienced such warm hospitality from our team members. However, we sincerely apologize that some aspects of your stay did not meet your expectations. Your comments about the morning meal selections and pool access have been noted. Our breakfast service offers a royal concept with carefully curated options, and our wellness facilities are maintained to the highest standards to ensure a premium experience. Nonetheless, we truly value your recognition of our immaculate premises and the comfort of our accommodations. Your perfect scores in these areas reflect our commitment to maintaining exemplary standards. We would be honored to welcome you back for another stay. Best regards, Guest Experience Manager Canfranc Estación a Royal Hideaway Hotel
Dear Mark, Thank you for taking the time to share your detailed feedback about your stay with us. We are delighted that you appreciated our dining establishment and experienced such warm hospitality from our team members. However, we s… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewStunning setting, incredibly refurbished, interesting history, cocktail bar with the fabulous mixologist.
There is a lack of joined up thinking between restaurants, central booking and hotel which makes things frustrating. Service isn’t warm or helpful except from wonderful Javier the porter and the fabulous and kind mixologist in the cocktail bar.
Dear Kate, Thank you for taking the time to share your experience at Canfranc Estación. We sincerely apologize that some aspects of your stay did not meet your expectations. Our team strives to provide seamless coordination between all our services, and we regret any inconvenience you encountered. Your feedback helps us maintain our commitment to service excellence. We appreciate your recognition of our heritage establishment. The meticulous restoration work preserves the essence of this architectural gem while offering modern comforts. Nonetheless, the pristine mountain setting, combined with our well-maintained facilities and comfortable accommodations, creates an environment that captures the unique character of the Aragonese Pyrenees. We would be honored to welcome you back for another stay. Best regards, Guest Experience Manager Canfranc Estación a Royal Hideaway Hotel
Dear Kate, Thank you for taking the time to share your experience at Canfranc Estación. We sincerely apologize that some aspects of your stay did not meet your expectations. Our team strives to provide seamless coordination between all ou… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewWe liked everything
Nothing