Reviews of Cosmo Apartments Marina – Auditori

Dear Milan, Thank you for your feedback. We’re pleased to know you appreciated the cleanliness, space, and modern style of the apartment. On the other hand, we’re sorry for the inconvenience caused by the check-in process and the general environment of the building. We understand that collecting the keys at a different location can be inconvenient, and we appreciate your feedback as it helps us improve our services. Your comments have been noted and will help us improve. We hope to welcome you again in the future. Kind regards, Celina - Front Desk

Dear Milan, Thank you for your feedback. We’re pleased to know you appreciated the cleanliness, space, and modern style of the apartment. On the other hand, we’re sorry for the inconvenience caused by the check-in process and the general … Show more

Dear Guest, Thank you very much for taking the time to share your feedback. We’re glad to hear that you appreciated the convenient location and easy access to the apartment. We’re sorry to hear that the key collection process was not ideal for you. Your comment is valuable to us and helps us continue improving the experience for our guests. Kind regards, Celina - Reception

Dear Guest, Thank you very much for taking the time to share your feedback. We’re glad to hear that you appreciated the convenient location and easy access to the apartment. We’re sorry to hear that the key collection process was not idea… Show more

Dear Ricardo, Thank you very much for taking the time to share your experience. We’re pleased to know that you enjoyed the location, comfort, cleanliness, and value for money. We also appreciate your comment regarding the natural light when using the sofa bed; we’ll take it into consideration as we continue to improve. It would be a pleasure to welcome you again in the future. Kind regards, Celina - Front Desk

Dear Ricardo, Thank you very much for taking the time to share your experience. We’re pleased to know that you enjoyed the location, comfort, cleanliness, and value for money. We also appreciate your comment regarding the natural light whe… Show more

Dear Roger, Thank you for sharing your experience. We’re glad to hear that the apartment was spacious enough to comfortably accommodate your group. We’re sorry for the inconvenience caused by the power outage during the night, but we’re pleased that our reception team was responsive. We sincerely appreciate your feedback, as it helps us continue to improve. Kind regards, Celina - Front Desk

Dear Roger, Thank you for sharing your experience. We’re glad to hear that the apartment was spacious enough to comfortably accommodate your group. We’re sorry for the inconvenience caused by the power outage during the night, but we’re pl… Show more

Dear Albin, Thank you for your comment and for highlighting the cleanliness and good condition of the apartment. We are sorry to hear about the issues with the door system and the complexity of the check-in process. We are taking steps to improve both aspects and provide a more comfortable and efficient experience. We sincerely appreciate your feedback. Kind regards, Celina - Front Desk

Dear Albin, Thank you for your comment and for highlighting the cleanliness and good condition of the apartment. We are sorry to hear about the issues with the door system and the complexity of the check-in process. We are taking steps to … Show more

Good afternoon Mr. Yamir, Thank you very much for sharing your experience. We are very pleased to hear that you enjoyed the design and spaciousness of the apartment. We're also glad that you appreciated the comfort of having two bathrooms, as we know this feature can make a big difference, especially when traveling with family or a group. Regarding the steps to access the elevator, we sincerely apologize for any inconvenience this may have caused during the loading and unloading of your luggage. We understand that this can be uncomfortable, especially when carrying heavy bags or for guests with reduced mobility. Unfortunately, due to the structural characteristics of the building, it is not always possible to eliminate these physical barriers, but we take note of your comment and will forward it to the building’s community for consideration in future accessibility improvements. We truly appreciate your feedback and observations, as they help us continue to improve the experience for all our guests. We hope to have the pleasure of welcoming you again soon and offering you an even more enjoyable stay. Warm regards, Jordi García Reception – Cosmo Apartments Marina – Auditori

Good afternoon Mr. Yamir, Thank you very much for sharing your experience. We are very pleased to hear that you enjoyed the design and spaciousness of the apartment. We're also glad that you appreciated the comfort of having two bathr… Show more

Dear Alexandra, Thank you for your suggestion. We understand the importance of simplifying the check-in process to enhance the overall guest experience. We truly appreciate your feedback, as it helps us to continue improving our services. We will carefully evaluate ways to improve this aspect moving forward. Kind regards, Celina - Front Desk

Dear Alexandra, Thank you for your suggestion. We understand the importance of simplifying the check-in process to enhance the overall guest experience. We truly appreciate your feedback, as it helps us to continue improving our services.… Show more

Dear Shen, Thank you very much for sharing your experience. We appreciate your observation regarding the distance between the check-in location and the apartment building. We take note of your suggestion and will work to communicate this information more clearly prior to arrival to avoid any inconvenience. We look forward to welcoming you again soon. Kind regards, Celina Reception - Cosmo Apartments Marina

Dear Shen, Thank you very much for sharing your experience. We appreciate your observation regarding the distance between the check-in location and the apartment building. We take note of your suggestion and will work to communicate this … Show more

Dear Mr./Ms. Penry, Thank you very much for sharing your feedback with us. We are glad to hear that you appreciated the modern design, the cleanliness of the apartment, and the layout, especially the fact that the bedrooms are separated from the kitchen. Comments like yours motivate us to continue providing comfortable and functional accommodations for all our guests. We sincerely apologize for the inconvenience with one of the showers. We completely understand how uncomfortable this can be, especially when several people are staying together. Our maintenance team has already been informed and will address the issue as soon as possible. We truly appreciate you bringing this to our attention, as such observations help us to continuously improve. We hope to have the opportunity to welcome you again in the future and provide you with an even more satisfying experience. Best regards, Celina Sumskas Reception – Cosmo Apartments Marian – Auditori

Dear Mr./Ms. Penry, Thank you very much for sharing your feedback with us. We are glad to hear that you appreciated the modern design, the cleanliness of the apartment, and the layout, especially the fact that the bedrooms are separat… Show more

Dear Jennifer, Thank you very much for taking the time to share your experience. We are delighted to hear that you positively valued the apartment's location in the heart of the city center, as well as the convenience of having two bedrooms and two bathrooms. We strive to provide practical and comfortable accommodations, especially for those traveling in groups, so it is a pleasure to know that it was ideal for you. We sincerely apologize for the inconvenience caused by the distance between the reception and the apartment. Although we indicated in advance that key collection will take place at a different location, we understand that this may be inconvenient. Regarding early check-in, we always try to accommodate this request whenever possible, but sometimes it depends on the departure times of previous guests and the time required to ensure proper cleaning. We greatly appreciate your comments, as they help us improve our processes and our guests' experience. We look forward to welcoming you again in the future and offering you an even more satisfactory stay. Best regards, Bryan - Front Desk

Dear Jennifer, Thank you very much for taking the time to share your experience. We are delighted to hear that you positively valued the apartment's location in the heart of the city center, as well as the convenience of having two be… Show more

Dear Ms. Rositsa, Thank you for taking the time to share your experience with us. We sincerely value your comments, as they help us improve daily. We are happy to know that you enjoyed the location. However, we deeply regret the inconvenience you experienced during your stay. Regarding the electrical problem in one of the apartments, we apologize for the inconvenience caused. Although it was a one-time, short-lived incident, we understand how inconvenient it can be and have already inspected the installation to prevent it from happening again. Regarding the presence of ants in the bathroom, we deeply regret this situation. We have a regular pest control plan, but we have strengthened measures in that specific apartment following your comment to ensure a clean and comfortable environment for all our guests. Finally, regarding the incident with the access cards, we understand how frustrating it must have been to be locked out of the apartment for so long. Our electronic key system is generally very reliable, but in this case, it clearly did not work as intended. We are already reviewing emergency protocols with our maintenance and reception teams to respond more quickly to these types of situations. We appreciate you sharing your experience again. We would love the opportunity to welcome you again in the future and ensure a hassle-free stay. Sincerely, Jordi García Reception - Cosmo Apartments Marina - Auditori

Dear Ms. Rositsa, Thank you for taking the time to share your experience with us. We sincerely value your comments, as they help us improve daily. We are happy to know that you enjoyed the location. However, we deeply regret the inconvenien… Show more

Good afternoon mr. Mark, Thank you very much for sharing your experience with us! We’re glad to hear that you enjoyed the good functioning of the air conditioning, the comfortable beds, the en suite bathroom, and the kitchen facilities. We work hard to ensure that all these details contribute to making your stay as pleasant as possible, and it’s great to know that we met your expectations in these aspects. Regarding the lack of a balcony, we understand that this may have been a bit disappointing, especially if you were expecting to have one during your stay. We apologize if the information was not entirely clear and appreciate you pointing this out, as transparency is very important to us to avoid any misunderstandings. We will take your feedback into account to improve the description of the accommodation and better manage our guests’ expectations. As for the elevator, we understand your comparison and how uncomfortable such a small space can be, especially when traveling with luggage or in a group. Although we cannot always modify its size due to the building’s structure, we greatly value your observations and are always attentive to offering alternatives or assistance to facilitate access to the rooms when needed. Thank you again for your comment, and we hope to have the opportunity to welcome you again in the future, providing you with an even better experience. Regards, Jordi García Front Desk - Cosmo Apartments Marina - Auditori

Good afternoon mr. Mark, Thank you very much for sharing your experience with us! We’re glad to hear that you enjoyed the good functioning of the air conditioning, the comfortable beds, the en suite bathroom, and the kitchen facilities. W… Show more

Dear David, Thank you for taking the time to share your feedback. We're glad to hear that you found the location convenient — that's something many of our guests appreciate. However, we're sorry to learn that other aspects of your stay did not meet your expectations. We understand that having to pick up the keys on the other side of the city can be inconvenient, and we are currently exploring ways to improve the check-in process to make it more efficient and guest-friendly. Regarding the apartment's atmosphere, we're sorry that it felt too corporate. We aim to strike a balance between modern functionality and comfort, but we recognize that this may not resonate with everyone. Your feedback helps us consider ways to add more warmth and character to our spaces. Finally, we sincerely apologize for the lack of sound insulation between apartments. We understand how important peace and quiet are during a stay, and we’ll pass your comments on to the property management team so they can assess whether improvements can be made in this area. Thank you again for your valuable input — it helps us improve and provide a better experience for future guests. Greetings, Jordi García Front Desk - Cosmo Apartments MArina - Auditori

Dear David, Thank you for taking the time to share your feedback. We're glad to hear that you found the location convenient — that's something many of our guests appreciate. However, we're sorry to learn that other aspects of … Show more

Dear Giovanni, Thank you for taking the time to share your feedback. We're pleased to hear that you found the apartment's furniture to be fairly new and in good condition — we always strive to maintain a clean, modern, and comfortable environment for our guests. We’re sorry to hear that you experienced too much light at night and noise from neighboring apartments. We understand how important a good night’s sleep is, and we will certainly take your comments into consideration to improve the overall experience. We will also look into possible solutions such as better blackout curtains or additional soundproofing where possible. Regarding the key collection, we understand that having to pick up the keys 30 minutes away from the apartment may have been inconvenient. This arrangement is mentioned during the booking process, but we’ll review how this information is communicated to ensure it’s even clearer for future guests. We truly appreciate your comments, as they help us to improve. We hope to have the opportunity to welcome you again in the future with a more seamless experience. Greetings, Jordi García Front Desk - Cosmo Apartments Marina - Auditori

Dear Giovanni, Thank you for taking the time to share your feedback. We're pleased to hear that you found the apartment's furniture to be fairly new and in good condition — we always strive to maintain a clean, modern, and comfort… Show more