Reviews of Barceló Margaritas 4 stars
Avenida Gran Canaria, 38-40, 35100 Playa del Ingles, Spain
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Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe hotel looks amazing. The installation is gorgeous: trees, palm trees, swimming pool. The staff is very friendly and helpful.
The food. I couldn’t find good quality. The fruits all very bad: peach, very green bananas, old oranges, plum expired. And the meals were ok but taste not so convincing. Need more salt, and more flavours. I couldn’t find definitive see products from supermarkets: Canned goods from the supermarket
Dear Maira, Thank you for reviewing your stay. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. While we regret the freshness concerns with our fruit selection and seasoning preferences in meals, we appreciate you highlighting these opportunities for improvement. We are delighted you enjoyed our tropical surroundings and attentive service. Your recognition of our team's efforts motivates us to maintain these standards. It is equally rewarding to know our facilities and convenient location contributed positively to your experience. We hope to see you again in the future. Kind regards, Tatiana A., Guest Experience Manager.
Dear Maira, Thank you for reviewing your stay. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. While we regret the freshness concerns with our fruit selection and seasoning preferences in mea… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewGreat location, clean rooms, good value
Dear Stuart, Thank you for taking the time to share your wonderful feedback. We are delighted that you had such a pleasant experience at Barceló Margaritas. Your appreciation of our establishment brings us joy. The pristine accommodations, prime setting and excellent amenities reflect our commitment to providing memorable stays. The fact that you found our services to offer superb value makes your endorsement even more meaningful. We look forward to welcoming you back for another delightful stay. Best wishes, Tatiana A., Guest Experience Manager.
Dear Stuart, Thank you for taking the time to share your wonderful feedback. We are delighted that you had such a pleasant experience at Barceló Margaritas. Your appreciation of our establishment brings us joy. The pristine accommodati… Show more
Reviewed: 6 July 2025 · Stayed in April 2025
Verified reviewEverything
Nothing
Reviewed: 27 June 2025 · Stayed in April 2025
Verified reviewReviewed: 24 June 2025 · Stayed in May 2025
Verified reviewReviewed: 21 June 2025 · Stayed in May 2025
Verified reviewThe hotel was very clean.
The room was kinda old fashioned and the food was very disappointing. especially lunch, the food was very dry, choices were very limited. Even when we did lunch right after they openend the filet tasted like it was already under the heating lamb for hours and very very dry. They should really hire a new chef. Also just a sandwich for lunch would also have been nice.
Dear Kevin, Thank you for your review. We apologize that your dining experience and accommodation did not align with your expectations. Our team maintains high standards in all aspects of our service delivery. We truly value your recognition of our excellent housekeeping standards and the warm hospitality demonstrated by our personnel. We look forward to welcoming you back. Best regards, Tatiana A., Guest Experience Manager.
Dear Kevin, Thank you for your review. We apologize that your dining experience and accommodation did not align with your expectations. Our team maintains high standards in all aspects of our service delivery. We truly value your recogni… Show more
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewVery nice hotel with fantastic services (e.g. animation team, 0-24 gym, transfer etc...). Room with balcony and comfortable bed. Restaurant has wide range of food selection, staff is extremely kind. Super beach bar with quite good healthy food selection. Nice guests 🥰
Distance from the beach (but transfer is available), refurbishment is needed for the bathrooms, limited selection of vegan foods
Dear Bernadett, We truly appreciate your detailed feedback about your stay at Barceló Margaritas. We are delighted to learn that your experience at our resort was exceptional. Our dedicated entertainment team works tirelessly to create memorable moments, while our fitness center operates around the clock to accommodate guests' preferences. The culinary offerings at our establishment reflect our commitment to gastronomic excellence, with our skilled chefs preparing diverse dishes daily. However, we sincerely apologize for any inconvenience regarding the bathroom facilities. While our complimentary shuttle service helps bridge the distance to the shoreline, we acknowledge your comments about plant-based dining options and will share them with our culinary team. Finally, we are particularly pleased that our attentive personnel and the beachfront refreshment venue enhanced your stay with their exemplary service and healthful menu selections. We would be honored to welcome you back for another delightful stay. Best regards, Tatiana A., Guest Experience Manager.
Dear Bernadett, We truly appreciate your detailed feedback about your stay at Barceló Margaritas. We are delighted to learn that your experience at our resort was exceptional. Our dedicated entertainment team works tirelessly to create me… Show more
Reviewed: 4 June 2025 · Stayed in March 2025
Verified reviewReviewed: 4 June 2025 · Stayed in May 2025
Verified reviewSpacious rooms and good breakfast
Wait times at the front desk can be very lengthy especially at check-in although you pre check in online you still have to queue and wait to check in at the front desk. Also my room wasn’t ready by the check in time so I had to wait which was a little inconvenient
Dear Shani, We truly appreciate you taking the time to share your experience with us. We regret that some aspects of your stay did not meet your expectations. The wait time during check-in and the delayed room preparation were not representative of our usual service standards. Our team remains fully available on site to assist guests and enhance their comfort whenever needed. We are delighted that you found our accommodations to be spacious and enjoyed our culinary offerings at the buffet restaurant, where we strive to provide an exceptional dining experience. Finally, we are pleased that you appreciated our prime location, which allows our guests to make the most of their stay in Gran Canaria. We look forward to welcoming you back for another stay. Best regards, Tatiana A., Guest Experience Manager.
Dear Shani, We truly appreciate you taking the time to share your experience with us. We regret that some aspects of your stay did not meet your expectations. The wait time during check-in and the delayed room preparation were not represen… Show more
Reviewed: 3 June 2025 · Stayed in March 2025
Verified reviewReviewed: 18 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewThis is my second time staying at Barcelo, I stayed for a whole week and it was Beautiful again. It’s exactly what and where it needs to be. Decent sized room depending on where you are in the Hotel. Beautiful Views. Great Staff and Great Service.
Unfortunately my bathroom has a bad smell which I think was due to the Pipes but that is my only complaint.
Dear Asher, Thank you for your lovely review and for choosing to stay with us again — we’re truly glad you had another enjoyable visit. We also appreciate your feedback, which helps us continue improving. We look forward to welcoming you back soon! Best regards, Nuria L. Guest Experience Manager
Dear Asher, Thank you for your lovely review and for choosing to stay with us again — we’re truly glad you had another enjoyable visit. We also appreciate your feedback, which helps us continue improving. We look forward to welcoming … Show more
Reviewed: 10 May 2025 · Stayed in May 2025
Verified reviewVery friendly staff, good food too.
Dear Przemek, Thank you for your wonderful review! We're thrilled to hear you had such a great experience. We look forward to welcoming you back soon! Best Regards, Guest Experience Manager
Reviewed: 3 May 2025 · Stayed in May 2025
Verified reviewThe location for what I required was excellent. Parking on site is a bonus but plenty of on street parking nearby. Breakfast choices to suit all tastes. Beds very comfortable.
Television has only two channels in English and BBC did not play well. Unable to find any information on in house entertainment, the interactive screen was not working whenever I tried to use it. The teacups in the room were not clean.
Dear Farrow, Thank you very much for your feedback. We're glad to hear you enjoyed your stay with us. We're sorry about the issues you encountered — it would have been ideal to know during your stay so we could address them right away. We appreciate your comments and will take them into account as we continue to improve. We hope to see you again! Best Regards, Guest Experience Manager
Dear Farrow, Thank you very much for your feedback. We're glad to hear you enjoyed your stay with us. We're sorry about the issues you encountered — it would have been ideal to know during your stay so we could address them right away. … Show more
Reviewed: 23 April 2025 · Stayed in April 2025
Verified reviewReviewed: 23 April 2025 · Stayed in April 2025
Verified reviewReviewed: 13 April 2025 · Stayed in April 2025
Verified reviewHave stayed many times Love the place but was disappointed with the food this time Not very hot and limited choice
Dear Colin, Thank you for your review. We regret to hear that your recent experience with our dining options did not meet your expectations. We understand that enjoying a variety of delicious, well-tempered meals is a key part of the holiday experience, and we apologize if we fell short in delivering this during your stay. We are pleased that our dedicated staff left a positive impression on you and that your overall sentiment towards Barceló Margaritas remains affectionate. It is rewarding for us to know that you have stayed with us many times and continue to love the place. Nonetheless, we appreciate your attachment to our hotel and your recognition of the efforts of our team. We are especially proud that our staff has consistently delivered service worthy of a perfect score in your eyes. While we are sorry that the solutions provided during the stay were not satisfactory, we hope that the comfort of our facilities and the diverse activities available provided some enjoyment during your visit. We hope to welcome you again in the future. Best regards, Tatiana A. Guest Experience Manager
Dear Colin, Thank you for your review. We regret to hear that your recent experience with our dining options did not meet your expectations. We understand that enjoying a variety of delicious, well-tempered meals is a key part of the ho… Show more
Reviewed: 31 March 2025 · Stayed in March 2025
Verified reviewReviewed: 20 March 2025 · Stayed in March 2025
Verified reviewReviewed: 15 March 2025 · Stayed in March 2025
Verified reviewReviewed: 10 March 2025 · Stayed in December 2024
Verified reviewReviewed: 10 March 2025 · Stayed in March 2025
Verified reviewVery nice, clean hotel. Food was delicious with various options every day! Room was spacious, with all the necessary things inside. Animation team was amazing! A lot of fun activities for adults, thank you! Pool bar was great with a lot of drink options.
Robes and slippers in the room would be nice
Dear Maria, We appreciate that you took the time to share your experience with us. Thank you for your review! 😊 We’re delighted to hear that you enjoyed your stay, the delicious food, and the fun activities with our animation team. Our goal is to make every guest’s experience amazing! 🎉 We also appreciate your suggestion about the robes and slippers and will share it with our team for future improvements. We hope to welcome you back soon for another fantastic stay! 🌞🏖️ We look forward to the pleasure of welcoming you back on future occasions. Best regards, Ignacio Encinas Gastaca Guest Experience Manager
Dear Maria, We appreciate that you took the time to share your experience with us. Thank you for your review! 😊 We’re delighted to hear that you enjoyed your stay, the delicious food, and the fun activities with our animation team. Ou… Show more
Reviewed: 10 March 2025 · Stayed in March 2025
Verified reviewLocation was good and the hotel offered parking - for a small charge. The room was quiet and had a good view of the pool and mountains. The bed was comfortable and linen clean.
The room needed a thorough deep clean, dusty skirting boards, cobwebs on the ceiling and dust on the pictures. The lighting in the bedroom was totally lacking, two bedside lights were the only lighting. If you dropped something at night you would have to wait until morning in the hope of finding it. The television played no English stations, only Sky news. BBC and ITV came up but with no signal. The bathroom really needed some work, the toilet was very low, most unsuitable for the elderly or those with mobility problems. Mould around the shower tray and silicone/grout, not cleaned off tiles on the walls and floor when it had been done. The choice of breakfast was OK, not the best and queuing at the hot drinks machines was a daily pain. I only ate once in the hotel in the evening but again, nothing to make me wish I had opted for half board! I could not find any details for evening entertainment, so unable to comment if there even was any.
Dear Guest, We appreciate that you took the time to share your experience with us. We are sorry to hear that certain aspects of your room did not meet your expectations. A comfortable and well-appointed environment is what we aim for every guest. We regret any inconvenience caused by the room cleanliness and lighting. Moreover, we apologize for the issues encountered with the television and bathroom facilities. We also acknowledge your remarks regarding the breakfast choice, evening meal, and the lack of information about our evening entertainment. We are pleased that you found our location convenient, and that our parking facilities were to your satisfaction. It is also rewarding to know that you enjoyed the tranquility of your room and the lovely views it offered. Nonetheless, we are delighted that the comfort of the bed and the cleanliness of the linen contributed to your restful stay with us. Our team takes great pride in providing a serene and inviting atmosphere for our guests, and we're glad that these elements enhanced your experience. We are hoping to welcome you back in the future. All the best. Tatiana Alonso Guest Experience Manager
Dear Guest, We appreciate that you took the time to share your experience with us. We are sorry to hear that certain aspects of your room did not meet your expectations. A comfortable and well-appointed environment is what we aim for ev… Show more