A lot of noise from neighbouring rooms, although out of the control of hotel this spoilt our trip slightly.

Great location and very spacious with superb sea view!

Stayed in August 2025

Great location and staff very accommodating- stored our bikes without a fuss.

Stayed in August 2025

The staff looked weary and acted in a very disinterested way. Perhaps they were tired after a long sunmer - but they really did need to recall their training to be a bit more enthusiastic! Given the number of international guests, the restaurant could open a little earlier than 8.30.

Great location for either visiting the city or embarking/disembarking the ferry to the UK. Slightly old fashioned hotel but in a good way. Very comfortable and spotlessly clean. Good onsite cafe and restaurant. Secure underground car parking.

Stayed in August 2025

We had a large family room which was great. Fab view over the harbour and a perfect central location with everything in walking distance. Breakfast was good although this is extra. The parking, going down in a lift, was quite an experience!

Stayed in August 2025

Fabulous room with excellent view, facilities and service.

Stayed in August 2025

None

Great location, large room with amazing view, convenient cafetería and restaurant

Stayed in August 2025

Nothing

The view from the room was outstanding; the location is perfect - especially if you are using the Plymouth/Santander ferry; the reception staff are extremely helpful.

Stayed in August 2025

The guests in the room above were noisy and disturbed us a bit as we have young children who needed to be in bed early.

Lovely hotel and family room. Seaview which was great. Breakfast very good.

Stayed in August 2025

Absolutely nothing!

Location to the port and shops.

Stayed in August 2025

Suggest a kettle in the room with coffee bags & cups

View from the room. Good breakfast, but the weak point was the coffee. Location, close to transport and pinchos bars

Stayed in August 2025

Beautiful hotel right on the sea front near the ferry terminal. It was really well appointed and spotlessly clean. From the front door we were just a few steps away from the beautiful promenade, shops, restaurants etc. Breakfast was buffet style and there was a good selection with some gluten free food also available. The staff were really friendly and helpful and those we dealt with, although we didn't expect it, all spoke English, which helped us a lot as we are still learning Spanish. We would stay here again and would recommend this hotel.

Stayed in August 2025

Room price on par with Madrid and Barcelona! Bedside tables more "style" than usability Breakfast price off-putting, especially when Peter & Pan 50 yds away offers a decent breakfast for 5 euros! wear and tear on the wallcoverings very evident

Unbeatable location, so convenient for Train station, Bus station, Sightseeing bus and attractions such as Cathedral, Mercado del Este, Centro Botin Prices in the bar cafeteria were reasonable and measures were "Spanish" Service throughout from reception to waiters and cleaners was very good-friendly and efficient Massive room and bed Free water each day Quality toiletries

Stayed in August 2025

Perfect location. Large hotel but we had a large room with city view. Good breakfasts and very helpful staff.

Stayed in July 2025

Nothing

Everything

Stayed in July 2025

Would have expected a kettle and / or coffee maker in room, given the price of the stay.

Quiet, modern, location, large room and bathroom. Sea view.

Stayed in July 2025

Nothing to dislike

Situation. Comfortable. Good breakfast

Stayed in June 2025

Nothing

Location fantastic.when we arrived we couldn't find the underground parking. FERNANDO. On reception went out of his way to help us. He actually came to our car and explained how to access the underground parking. He was fantastic and enabled us to stop panicking!!

Stayed in July 2025

This visit was very expensive, possibly due to a festival in the city

Everything including underground parking.

Stayed in July 2025

The breakfast room, too dark, all brown, black and grey, no plants.

Top location in city center with secure hotel carpark very close to ferry terminal.

Stayed in July 2025

Room 625 is haunted. I don't believe in paranormal stuff but what happened there was very difficult to explain. On the first night I had very bad dreams. I chalked this up to a fairly stressful trip but at 2:43am exact, me and my wife were both woken up with a very loud rapid three knocks on our door. We went to investigate and found nothing. Here's where the story gets weird though. I was so angry because I thought it could have been a drunk person or maybe somebody making noise upstairs, however, when we tested the outside door to replicate the sound of the knock on the room's outside door it sounded nothing like what we heard which was loud and you could clearly hear the knuckle of the hand on the second knock between the three knocks. We realised that that night we had the inner room door closed (it's the door that separates the room's small hall with the bathroom and door entrance). We tested this inside door and it sounded exactly like the knock we heard. This means the knock came from inside our room, which is impossible. It freaked us out and later we found out that the history of the building had quite a bit of tragedy were six workers had died in it in the late 90's when an earthquake damaged the building completely. I still don't believe in ghosts and stuff like that but ...this was extremely difficult to explain as we both heard it and it came from inside our room. It's tone was definitely from a human hand and wasn't pipes or noise from above or below. It was inside our room. Very freaky. However, I will say the rest of our stay was pleasant with no bother. Toast was pretty amazing too!

Really great location, comfortable and clean rooms.

Stayed in July 2025

to be honest the bathroom was a little dated, and the shower could have been better, but that is really nit picking. Overall it is a great choice.

You simply can't get a better location! Fantastic sized room, with wonderful sea view. Super comfy beds. Secure parking. 5 minute drive from the Ferry terminal. We stayed for 2 nights and ate in the restaurant on the second night. We were very impressed with the service, which was excellent, and the quality and presentation of the food. Also very reasonably priced. Would recommend.

Stayed in July 2025

No tea /coffee making in the rooms

Location parking room size friendly staff

Stayed in May 2025

Slightly disappointed with the buffet breakfast, Nothing specific, just a feeling that it wasn't up to the style of hotel. Not the easiest of places to navigate to the hotel garage car parking. Confused my car satnav, but partly becasue a nearby street was closed for constructiuon works!

Stayed at this hotel for two nights prior to catching a ferry to the UK, partly to take in Santander. Location is very handy for the ferry terminal as well as walking around the city. We stayed in a suite which was very spacious and comfortable.

Stayed in July 2025

Nothing

Everything

Stayed in July 2025