Reviews of Apartamentos Vibra Jabeque Dreams 4 stars

Dear guest, Thank you for your review. We are sorry to hear that your stay with us was not what you expected, and we sincerely apologize for the issues you experienced. We are, however, very glad to know that our concierge, Ovi, was able to provide you with excellent service. We will make sure to pass on your kind words to him. We deeply regret that your first impression of the hotel was impacted by the long wait for your room to be ready. It is also unacceptable that you were disturbed by our cleaning staff, despite the Do Not Disturb sign. This is a clear breach of our procedures, and we will be addressing this with the housekeeping team to ensure it does not happen again. We would also like to clarify a few points you raised, as there seems to have been some miscommunication. Our sun loungers by the pool do not have a rental fee; they require a minimum consumption to be used. We apologize for this not being communicated clearly, and for any inconvenience this caused while you were waiting. Regarding breakfast, it is included in the last day of your stay as part of your package. We apologize for any confusion and want to assure you that our team would have gladly made the necessary changes to accommodate you on your first day if requested. We take your feedback regarding the room's quality and the hotel's location seriously. We understand that we did not meet your expectations, and your comments are invaluable as we work to improve the experience for all of our guests. We hope you will give us another chance in the future to show you the exceptional service and value we strive to provide. Best regards, Vibra Jabeque Team

Dear guest, Thank you for your review. We are sorry to hear that your stay with us was not what you expected, and we sincerely apologize for the issues you experienced. We are, however, very glad to know that our concierge, Ovi, was able t… Show more

Dear Amani, Thank you for your review. We are happy to hear you enjoyed the friendly and cool environment. We are sorry to hear that the beds were not comfortable for you. We appreciate your feedback and will take it into consideration. We would also like to clarify that as an apartment complex, we do not have a porter service to assist with luggage, which is typical for this type of accommodation. We hope you still had a pleasant stay and that you will visit us again. Best regards, Vibra Jabeque Team

Dear Amani, Thank you for your review. We are happy to hear you enjoyed the friendly and cool environment. We are sorry to hear that the beds were not comfortable for you. We appreciate your feedback and will take it into consideration. W… Show more

Dear Michelle, Thank you for your wonderful review! We are delighted to know you had an excellent stay and that you found our pool "stunning." Your feedback is very important to us, and we are thrilled you enjoyed our facilities. We look forward to welcoming you back to Vibra Jabeque. Best regards, Vibra Jabeque Team

Dear Michelle, Thank you for your wonderful review! We are delighted to know you had an excellent stay and that you found our pool "stunning." Your feedback is very important to us, and we are thrilled you enjoyed our facilities… Show more

Dear Kyle, Thank you for your wonderful feedback! We're so glad you enjoyed the location, the views, and found the kitchen well-stocked. Our staff will be happy to hear their helpfulness made a difference. We appreciate your suggestions regarding hooks for clothes and a grab bar in the shower; this is valuable information for us as we continue to improve our guest experience. We apologize for any confusion with the reception location and will work to make that clearer for future guests. We hope to welcome you back again soon! Best regards, Vibra Jabeque Team

Dear Kyle, Thank you for your wonderful feedback! We're so glad you enjoyed the location, the views, and found the kitchen well-stocked. Our staff will be happy to hear their helpfulness made a difference. We appreciate your suggestion… Show more

Dear Emily, Thank you very much for taking the time to share your feedback regarding your recent stay with us. We’re delighted to hear that you found our staff very sweet and appreciated our location. We’re sorry to learn that your room’s proximity to the lifts caused noise disturbances and that the mattress did not meet your comfort expectations. Your comments about the breakfast quality have also been noted, and we will review these points with our team to improve where possible. We truly value your feedback as it helps us enhance our guests’ experience. We hope to have the opportunity to welcome you back in the future and provide a stay that exceeds your expectations. Best regards, Vibra Jabeque Soul

Dear Emily, Thank you very much for taking the time to share your feedback regarding your recent stay with us. We’re delighted to hear that you found our staff very sweet and appreciated our location. We’re sorry to learn that your room’s… Show more

Dear Claire, Thank you for your wonderful review! We're so glad you enjoyed our great location and found the apartment to be clean and fresh. We were also delighted to celebrate your birthday with a bottle of cava. We sincerely apologize for the inconvenience you experienced with the early check-in, the delay in receiving towels, and the unavailability of an iron. We are looking into these issues to ensure our services meet the high standards we strive for. We also want to clarify the use of our Balinese day beds by the pool. There is no fee to use them; however, there is a minimum consumption requirement from the pool bar. We're sorry if this was not made clear to you, and we will be sure to improve our communication on this point. We appreciate your feedback and hope to have the opportunity to welcome you back for an even better experience in the future. Best regards, Vibra jabeque team

Dear Claire, Thank you for your wonderful review! We're so glad you enjoyed our great location and found the apartment to be clean and fresh. We were also delighted to celebrate your birthday with a bottle of cava. We sincerely apologi… Show more

Dear Sylvia, Thank you for your feedback. We're delighted you enjoyed the view from your balcony and found our staff friendly! We're truly sorry to hear that the lively atmosphere impacted your stay negatively, and that you found areas to be loud or not up to our cleanliness standards. We aim to provide a vibrant experience, and while we're popular with younger guests, we also strive to ensure comfort for all. Your comments about cleanliness are particularly concerning, and we are addressing this with our housekeeping and management teams immediately. We appreciate you bringing these points to our attention, as it helps us improve. Best regards, Vibra Jabeque Team

Dear Sylvia, Thank you for your feedback. We're delighted you enjoyed the view from your balcony and found our staff friendly! We're truly sorry to hear that the lively atmosphere impacted your stay negatively, and that you found … Show more

Dear Natalie, Thank you for taking the time to share your feedback about your recent stay. We're glad to hear you found our location convenient. We sincerely apologize for the issues you experienced with the kitchen facilities in your apartment. We understand your frustration regarding the lack of a sink plug, washing liquid, drying cloth, kitchen sponge, kitchen knife, and chopping board. Please know that every apartment is typically equipped with a complimentary kitchen kit, which includes washing-up liquid, a sponge, and a dishcloth. Additionally, essential kitchenware like knives and chopping boards should always be present. We are truly sorry that these items were missing from your apartment, as this is certainly not our standard, and it should not have happened. We encourage guests to contact our reception team immediately if anything is missing or not to their satisfaction. We would have been more than happy to provide these items for you right away. We appreciate you bringing this to our attention as it helps us improve our service. We hope to have the opportunity to provide you with a much smoother and more enjoyable experience on your next visit. Best regards, Vibra Jabeque Team

Dear Natalie, Thank you for taking the time to share your feedback about your recent stay. We're glad to hear you found our location convenient. We sincerely apologize for the issues you experienced with the kitchen facilities in your… Show more

Dear Dennis, Thank you very much for taking the time to share your experience with us in such detail. We are truly sorry to read that your stay – however short – did not meet your expectations. Especially because we understand that your visit was unexpected due to a cancelled flight, we would have ideally liked to offer you a comfortable and carefree stay. We appreciate your positive words about the welcome from our team and the hotel's location. We do our best to welcome every guest warmly, and it's good to hear that this came across. Regarding your comment about the use of our sunbeds by the pool: the beds you are referring to are our premium daybeds, which we offer for €25 per person per day. These beds are of higher quality and offer extra space, comfort, and service. It's important to know that this €25 is not an extra charge without consideration – the full amount can be spent on food and drinks at our Quib Pool Bar, right next to the pool. Guests can thus enjoy luxurious sunbeds and simultaneously order their favorite cocktails, lunch dishes, or snacks with the credit. For those who do not wish to use this option, there are always free standard sunbeds available around the pools. We regret that you experienced problems with your room, such as the air conditioning, loose elements in the bathroom, and the impression of superficial renovations. Your comments on these matters have been discussed with our technical service and housekeeping, so we can address them immediately. We take your report about the security of the door very seriously – that is, of course, not as it should be, and we will have this checked and rectified with priority. We also want to apologize for the confusion regarding the late check-out and the key error. This was absolutely not our intention, and we understand that it was perceived as sloppy and unprofessional. Regarding parking: we do indeed charge a standard parking fee of €20.00, even for short use. We will take your feedback into account in our internal evaluations and will consider whether an adjusted arrangement can be made in the future for exceptional cases such as yours. Finally, we want to thank you for your sincere and honest feedback. While it's never pleasant to read that a guest has left dissatisfied, your review provides us with valuable insights into where we can improve. We hope that despite the negative points, you still experienced small positive moments – such as the swimming pools or the location of our hotel. Should you ever decide to give us another chance, we are ready to show you that we truly value hospitality and quality. Sincerely, Vibra Jabeque Team

Dear Dennis, Thank you very much for taking the time to share your experience with us in such detail. We are truly sorry to read that your stay – however short – did not meet your expectations. Especially because we understand that your vi… Show more

Dear Cheryl, I am truly sorry to read about the incredibly disappointing experience you had during your recent stay with us. Please accept my sincerest apologies for the issues you encountered. It is completely unacceptable that your room was covered in mold, smelled, and had silverfish. This falls far below our standards, and I understand your frustration and discomfort. I'm also very concerned to hear that the food was awful and that your requests for assistance, including extra sheets and an email for a complaint, were not handled properly. Telling you to sleep with the door open when you were cold is not an appropriate response, and I apologize that housekeeping was unavailable. We take your feedback very seriously, and I assure you we are investigating each of these points thoroughly. We are committed to providing a clean, comfortable, and positive experience for all our guests, and clearly, we failed to do so in your case. Sincerely, Vibra Jabeque Team

Dear Cheryl, I am truly sorry to read about the incredibly disappointing experience you had during your recent stay with us. Please accept my sincerest apologies for the issues you encountered. It is completely unacceptable that your room… Show more

Dear Vishal, Wow, thank you so much for your fantastic review! We´re absolutely thrilled to hear you enjoyed so many aspects of your stay, from our sea view location and pools to the poolside restaurant with music and good breakfast. It´s also wonderful to know you appreciated our housekeeping service, comfortable beds, and air conditioning. Your kind words truly motivate our entire team, and we can´t wait to welcome you back for another exceptional experience! Sincerely, Vibra Jabeque Team

Dear Vishal, Wow, thank you so much for your fantastic review! We´re absolutely thrilled to hear you enjoyed so many aspects of your stay, from our sea view location and pools to the poolside restaurant with music and good breakfast. It´s … Show more

Dear Elliot, Thank you for your feedback. We're glad to hear you appreciated the sea view and found your room clean. We're sorry to hear that certain aspects of your stay, particularly the noise and pool hours, did not align with your expectations for a family trip, and that you found our check-in staff unhelpful. Our hotel does cater to a lively atmosphere, which can indeed be noisy at times, and our pool hours are set to ensure a smooth operation. We understand this environment might not be suitable for all travelers, especially those with young children. We continuously work to improve our guest experience and value your comments. Best regards, Vibra Jabeque Team

Dear Elliot, Thank you for your feedback. We're glad to hear you appreciated the sea view and found your room clean. We're sorry to hear that certain aspects of your stay, particularly the noise and pool hours, did not align with yo… Show more

Dear Alice, What a wonderful review – thank you! It makes us so happy to know that our staff, location, and the cleanliness of our hotel were outstanding for you. That's exactly what we strive for! We do regret, however, that your peace was disturbed by noise around 8:30 AM due to ongoing work and the sound isolation of the rooms. We completely understand how disruptive this can be, and we apologize for any inconvenience. We're always looking for ways to improve our guest experience, and your feedback on this is incredibly valuable. We truly hope to have the pleasure of welcoming you back to Vibra Jabeque. Best regards, Team Vibra Jabeque

Dear Alice, What a wonderful review – thank you! It makes us so happy to know that our staff, location, and the cleanliness of our hotel were outstanding for you. That's exactly what we strive for! We do regret, however, that your pea… Show more

Dear Edward, Thanks for your great review! We're so happy you enjoyed our location, the pools, and found the apartments modern, clean, and the beds comfortable, with nice bathrooms. We're sorry to hear about the issue with noise from neighboring apartments. We're always working to improve our guest experience, and your feedback on the sound insulation is very important to us. We hope to see you back here soon! Sincerely, Vibra Jabeque Team

Dear Edward, Thanks for your great review! We're so happy you enjoyed our location, the pools, and found the apartments modern, clean, and the beds comfortable, with nice bathrooms. We're sorry to hear about the issue with noise fr… Show more