Guanapay, 2, 35510 Puerto del Carmen, Spain
#591 of 951 hotels in Puerto del Carmen
Guests' ChoiceBased on 415 apartment reviews
8.1Cleanliness
8.2
Comfort
8.2
Location
9.2
Facilities
8.1
Staff
8.9
Value for money
8.1
Free WiFi
7.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 1 September 2025
Jacinta
IrelandThe apartment needs to be updated. Needs proper air conditioning, having to pay 40 euro for your 4 days to have an air conditioning machine which goes out a window and therefore not be able to close the window is pretty poor. As the machine would only work with the window open, it could not be used during the night due to road noise and extremely noisy lads in the adjacent apartment. Towels in bathrooms need to be updated. Too thin and two small.
The location of the property is brilliant. The pool area and pool bar are great
Stayed in September 2025
Reviewed: 5 August 2025
Paul
United KingdomThere wasn't anywhere near enough sockets,they was one in the kitchen to take the microwave, toaster and kettle. They was one in the bedroom opposite the bed which the fan was plugged in.
Nice size apartment,nice size apartments ie not to many people in ratio to sunbeds,space and pool
Stayed in July 2025
Reviewed: 9 July 2025
Tracy
United KingdomHad to leave a €50 deposit for the TV remote! No hand soap or washing up liquid, which when only staying a few days would have been ideal as not worth paying for full ones.
Ideal location for the strip and short walk to the old town
Stayed in July 2025
Reviewed: 14 May 2025
Anne
IrelandThe bins/ waste collection area just outside our apartment entrance on the road.
I loved the location. The facilities were good especially the poolside bar. They could do with a wc near the pool but other than that excellent. I had a family emergency while I was there and had to return home two days early and the staff were so helpful and genuine. We had an apartment down on the lower side and I was disappointed initially but the apartment was so nice and clean I didn't mind for a finish. The only thing that I felt would be useful would be an oven. More storage in the rooms would help. No wardrobe or drawers just a rail with 5-6 hangers which is not enough for two adults. Just be warned very steep hill..
Stayed in May 2025
Reviewed: 13 May 2025
John
IrelandIdiots reserving sun beds with towels then not using them
The location.
Stayed in May 2025
Reviewed: 8 May 2025
Kathleen
IrelandWould have liked a little welcome pack of a few basic items of soap water a few tea bags and coffee .
Location very near sea and main strip. Pool area and rooftop very spacious. Apartment cleaned regularly
Stayed in May 2025
Reviewed: 1 May 2025
Bren
United KingdomThe bathrooms are in a bad state and need a full refurbishment. It was the only big downfall of the apartment. Which is a shame as everything else was great. I wouldn’t stay again until that has have been done.
The apartment was in a great location, good views and spacious. Ari at the front desk and the girl that made great chicken burgers at the pool bar were great. Overall a good stay.
Stayed in April 2025
Reviewed: 19 March 2025
Tommy
IrelandAccommodation clean but a bit tired. Could really supply shower gel or soap in this day and age. More pillows also.
Great location, Seaview room ,excellent staff. Great terrace.very clean.
Stayed in March 2025
Reviewed: 14 March 2025
Audrey
IrelandThe towels supplied are getting very old and worn and need to be replaced. That’s my only negative comment.
Location was excellent. Pool area is really nice with a lovely pool side snack bar. Staff were very friendly and helpful.
Stayed in March 2025
Reviewed: 5 March 2025
Carol
IrelandWith has one issue which was dealt with poorly. Very disappointed because everything else with lovely.
lovely complex in a great location. Our apartment had views of the pool and the sea. Apartment was very spacious. Pool are and sun deck are lovely. Nice little bar/cafe on site also
Stayed in March 2025
Reviewed: 1 March 2025
Heather
United KingdomBit hilly
Excellent value
Stayed in February 2025
Reviewed: 28 February 2025
Mary
IrelandSupply cleaning products for kitchen
We didn’t have breakfast.
Stayed in February 2025
Reviewed: 25 February 2025
Michelle
IrelandNo air con
Location was ideal
Stayed in February 2025
Reviewed: 8 February 2025
Kate
IrelandThe bathroom is a bit tired Could do with more light in the bedroom
Location Good size apartment
Stayed in February 2025
Reviewed: 5 February 2025
Josephine
IrelandThe balcony wasn't covered so we couldn't use it when it was very sunny. Also, from our balcony we could see directly into the cafe and customers could see into our living room. As a corner balcony we were looking out at traffic on the side of the balcony. The walk up to the apartment is very steep.
Arrival and collection of keys all went very smoothly. Also on departure reception called a taxi to take us to the airport.
Stayed in February 2025
Reviewed: 26 January 2025
Natasha
IrelandBed very uncomfortable
Stayed in January 2025
Reviewed: 26 January 2025
Julie
United KingdomDrainage in shower cubicle was really bad
Everything was really good.
Stayed in January 2025
Reviewed: 7 January 2025
Maeve
United KingdomInadequate storage for clothes - just one rail and a shelf
Great location, very clean
Stayed in January 2025
Reviewed: 4 January 2025
Trish
United KingdomSound proofing could here everything from next apartment
Very clean great location loverly staff
Stayed in January 2025
Reviewed: 2 January 2025
Leona
IrelandMy neighbours, but this is not hotels fault, they did deal with the noise asap, Also lack of wall sockets, very few sockets
Location, pool, plenty of sun loungers, staff
Stayed in January 2025
Reviewed: 21 December 2024
Denis
IrelandThe matrass in bed was rather uncomfortable but that can be the case in strange bed anyway..
The location is very central to all amenities. Well located to walk to the old town area or towards the beach areas in the opposite direction. Well located for night time dining or socialising on the strip..
Stayed in December 2024
Reviewed: 16 December 2024
Sheila
IrelandLovely helpful staff. Love the sea view from our apartment and sun beds. Food by the pool was tasty.
Stayed in December 2024
Reviewed: 13 December 2024
Michael
United KingdomMattress but more personal opinion than an issue. Being picky
Room and location were very good!!
Stayed in December 2024
Reviewed: 30 November 2024
Daly
IrelandThe apartments could do with air conditioning being installed. Whilst there was a fan provided it was more noisy than effective. It didn't really cool the room.
Lovely atmosphere, staff friendly, very clean, always sun beds available, great location
Stayed in November 2024
Peisey-Nancroix, France
Auburn, USA
Bangkok, Thailand
Gaiole in Chianti, Italy
Riverside, Canada
Barra Grande, Brazil
Poznań, Poland
Shanghai, China
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content