Reviews of Relaxia Lanzaplaya 3 stars
Méjico, 2, 35510 Puerto del Carmen, Spain
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewGreat choice of food...beautiful food. Great pools. Plenty of sunbeds Great location for the PDC strip
Found the bed very hard Didn't like that we had to pay extra to use the safe
Dear Claire, Thank you for your rating and your time. We are pleased that you enjoyed our facilities and our restaurant. If you have any concerns, please feel free to consult us during your stay to evaluate it. Please note that safes are not included in the room price. We hope you enjoyed your vacation and would be delighted to welcome you back to our hotel in the future. Sincerely,
Dear Claire, Thank you for your rating and your time. We are pleased that you enjoyed our facilities and our restaurant. If you have any concerns, please feel free to consult us during your stay to evaluate it. Please note that safes are … Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThe room and food was good
Staff not very friendly and cleanliness was poor
Dear Anthony, Thank you for your feedback. If you disagree with the service received, we would like you to communicate it during your stay so we can verify and resolve it in the best possible way. We hope that, despite everything, you still enjoyed your stay and the surroundings. Sincerely,
Dear Anthony, Thank you for your feedback. If you disagree with the service received, we would like you to communicate it during your stay so we can verify and resolve it in the best possible way. We hope that, despite everything, you sti… Show more
Reviewed: 29 July 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewExcellent location, staff very friendly. Nice room.
Too many steps. No lifts to upper floors, or even ramps for prams or cases. People were reserving sunbeds and parasols overnight and keeping same ones all week. On our last day the hotel finally announced that this wasn't allowed.
Dear Big, Thank you for your time and feedback. We are glad to hear that you enjoyed your stay at our hotel. Any suggestion during your stay will be addressed and handled to resolve it in the best possible way. We look forward to welcoming you back to Relaxia Lanzaplaya. Sincerely
Dear Big, Thank you for your time and feedback. We are glad to hear that you enjoyed your stay at our hotel. Any suggestion during your stay will be addressed and handled to resolve it in the best possible way. We look forward to welcoming… Show more
Reviewed: 6 April 2025 · Stayed in April 2025
Verified reviewReviewed: 8 January 2025 · Stayed in January 2025
Verified reviewLocation, property generally clean throughout, room cleaning could have been more frequent. Reasonable food at good value
No available sun beds from early morning.
Thank you very much for your nice feedback. We take a note of your comments and hope to see you again. Kind regards Relaxia Lanzaplaya
Reviewed: 28 November 2024 · Stayed in November 2024
Verified reviewIt was a lovely hotel, clean good food and great location
Dear Mrs. Michelle, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Relaxia Lanzaplayal with us and readers. We hope to see you again at our hotel. Relaxia Lanzaplaya Team
Dear Mrs. Michelle, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Relaxia Lanzaplayal with us and re… Show more
Reviewed: 4 November 2024 · Stayed in November 2024
Verified reviewThe apartment was nice. Bathroom was older but it was clean. The grounds and the pool was nice. The staff were lovely and friendly.
There wasn’t anything I didn’t like.
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Relaxia Lanzaplayal with us and readers. Thank you and best regards Relaxia Lanzaplaya
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Relaxia Lanzaplayal with us and readers. Thank you and… Show more
Reviewed: 22 October 2024 · Stayed in October 2024
Verified reviewWas nice and clean, very welcoming, food was great for value, shout out to Alex always working and making people smile.
Thank you very much for your nice feedback. We hope we see you again. Kind regards Relaxia Lanzaplaya
Reviewed: 2 September 2024 · Stayed in September 2024
Verified reviewPerfekt food.
Price 😀
Thank you very much for your nice feedback. We hope to see you soon. Kind regards Relaxia Lanzaplaya
Reviewed: 26 August 2024 · Stayed in August 2024
Verified reviewReviewed: 22 August 2024 · Stayed in June 2024
Verified reviewReviewed: 21 August 2024 · Stayed in August 2024
Verified reviewReviewed: 24 July 2024 · Stayed in July 2024
Verified reviewEverything
Nothing
Thank you very much for your feedback. Kind regards Relaxia Lanzaplaya
Reviewed: 13 July 2024 · Stayed in June 2024
Verified reviewNothing really just location
Everything food was basic and nor very nice and the place was just 2 quiet nothing going on at all
Thank you for sharing your feedback regarding your recent stay with us. We are quite surprised by your overall rating, especially considering our prime location, which you have noted positively. Regarding your comments on the food, we are puzzled by your assessment, as our culinary offerings are often highlighted by our guests. We offer two distinct dining experiences: a buffet restaurant with a different themed cuisine each night and freshly cut fruit, as well as an à la carte restaurant for more personalized dining options. Additionally, we would like to mention that we have a 24-hour reception available for any inquiries or issues you might have had during your stay. Unfortunately, we did not receive any feedback from you during your visit, which would have allowed us to address your concerns promptly. We also provide a variety of entertainment options, including musical performances and animation activities throughout the week, to ensure our guests have an enjoyable and engaging experience. We regret that your stay did not meet your expectations and hope you will consider giving us another opportunity to provide you with the high-quality service that many of our guests appreciate. Kind regards Relaxia Lanzaplaya
Thank you for sharing your feedback regarding your recent stay with us. We are quite surprised by your overall rating, especially considering our prime location, which you have noted positively. Regarding your comments on the food, we are … Show more
Reviewed: 21 June 2024 · Stayed in June 2024
Verified reviewLocation was great it was clean staff super friendly and Alex from the animation team was excellent he was such a lovely guy so friendly to all the guests and was great fun
Paper cups at pool bar
Dear Mr. Reid, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Relxia Lanzaplaya was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Relaxia Lanzaplaya Team
Dear Mr. Reid, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction… Show more
Reviewed: 17 April 2024 · Stayed in April 2024
Verified reviewVery central, 3 minute walk to the strip and beach. Beds were comfortable. Sunbed situation was crazy though for it not being school.holidays. animation guy is fantastic, entertainment gold , such good fun
Not enough umbrellas, we had to go to the beach for a sunbed with an umbrella. Bring earplugs for the noisy air con.
Thank you very much for your feedback. We hope we see you again. Kind regards Relaxia Lanzaplaya
Reviewed: 9 April 2024 · Stayed in April 2024
Verified reviewHardly and children there, so lying around the pool and the pool bar was very relaxing, staff very friendly, always eager to help. Alex, who did morning and evening activities with the guests, was exceptional , he lifted everybody's spirits with his humour and energy. Room very clean and spacious ,comfortable beds , kitchen facilities, TV in living room , I couldn't complain about anything, I wouldn't recommend anybody with walking difficulties to visit Canary Islands, there are steps everywhere, but the try their best to accommodate everyone.
There was nothing I didn't like , Hotel bar closed at 11pm, then it's time to hit the strip till 3am .
Dear Michael, thank you very much for your nice feedback. We hope we see you again. Kind regards Relaxia Lanzaplaya
Reviewed: 16 March 2024 · Stayed in March 2024
Verified reviewReviewed: 28 February 2024 · Stayed in February 2024
Verified reviewGreat facilites, great location, great food
N.a
Dear Karen, thank you very much. We hope we see you again. Kind regards Relaxia Lanzaplaya
Reviewed: 13 February 2024 · Stayed in February 2024
Verified reviewWas looked after and given apartment with sea view which was great.
The food for the half board wasn’t good. Very very poor quality. I had lunch once and didn’t return.
Dear Alan, thank you very much for your feedback. We will give your suggestion about the food to our restaurant/kitchen. kind regards Relaxia Lanzaplaya
Reviewed: 4 January 2024 · Stayed in January 2024
Verified reviewReviewed: 5 December 2023 · Stayed in December 2023
Verified reviewReviewed: 20 November 2023 · Stayed in November 2023
Verified reviewWe were moved to another hotel without any prior notice, and only made aware of change at check in
Dear Tim, we apologise for the inconveniece, it was an last minute emergency we had to deal with, we hope you have enjoyed the alternative accommodation and upgrade to all inclusive we have arranged for you there. Thank you fr your time and opinion.
Dear Tim, we apologise for the inconveniece, it was an last minute emergency we had to deal with, we hope you have enjoyed the alternative accommodation and upgrade to all inclusive we have arranged for you there. Thank you fr your time an… Show more