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Reviews of Jewel Beach Matrouh Hotel 5 stars

El Boset Street, Corniche Road, 51511 Marsa Matruh, Egypt

#66 of 79 hotels in Marsa Matruh

Guests' Choice

Review score

Based on 101 hotel reviews

5.1

Score breakdown

  • Cleanliness

    6.0

  • Comfort

    6.0

  • Location

    7.1

  • Facilities

    5.7

  • Staff

    6.5

  • Value for money

    5.4

  • Free WiFi

    6.2

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Showing 1 – 25

  • Reviewed: 22 August 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room Panoramic Sea View
    • Stayed 3 nights
    • Submitted via mobile

    Too much 🪰 fly in the dining room, which is not good at all

    The bathroom sink was leaking all the time The toilet rubbish pedal bin is broken & looks awful 😖

    Stayed in August 2025

  • Reviewed: 5 April 2025

    4.0
    Can not be 5 stars
    • Leisure trip
    • Family with young children
    • Triple Room with City View
    • Stayed 3 nights
    • Submitted via mobile

    We Like the stuff Hotel can not be 5 stars as mentioned in booking. Booking must review its rating accordingly price is not matched

    Stayed in April 2025

  • Reviewed: 5 April 2025

    4.0
    Can not be 5 stars
    • Leisure trip
    • Group
    • Budget Double Room
    • Stayed 3 nights
    • Submitted via mobile

    We Like the stuff Hotel can not be 5 stars as mentioned in booking. Booking must review its rating accordingly price is not matched

    Stayed in April 2025

  • Reviewed: 11 September 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Double Room with Balcony and Sea View (Egyptians Only)
    • Stayed 5 nights
    • Submitted via mobile

    Services are not fair , breakfast and other things are not as we looking for Swimming pool not cleaning well , chair's and other facilities are not comfortable

    Beach facilities only

    Stayed in September 2024

  • Reviewed: 3 November 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Double Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Bathroom and room in general are not clean, some renovation need to be done.

    The sea view and staff are friendly

    Stayed in November 2023

  • Reviewed: 30 September 2023

    5.0
    Wasn't happy
    • Leisure trip
    • Family with young children
    • Double Room with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    Beach man wasn't good in his talking way And he was reserving front chairs on beach for people not present While I am on beach prevent me from using the chair .. I am sure this not the hotel policy Is every chair for person even not present while person on beach not allowed.. how come ? I already informed this I. Reception because he told baf wards also.. very bad really

    The view was very nice

    Stayed in September 2023

  • Reviewed: 18 September 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Double Room with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    cleanliness, breakfast, facilities for basics 1st room that i changed should have been a sea view while actually the balcony glass is not transparent to be able to see through it 2nd room ,had a bumming problem that i had to wait till it was fixed

    only privilege is the location

    Stayed in September 2023

  • Reviewed: 4 September 2023

    4.0
    A VERY NOISY STAY VERY INEFFICIENT STAFF
    • Leisure trip
    • Family with young children
    • Triple Room with City View
    • Stayed 3 nights

    We made the reservation very early and the staff could not find our reervation they kept telling us that there is no reservation untill we called Booking.com and the headquarter in Cairo and finally they found it. The reception staff is the worst that a hotel can hire; we had a noise problem in the room, there is a stage in front of us this stage has huge speakers and very bad singers very bad music it starts every night at 8 pm and finishes at 5 am the next day. When we comlained to the reception they told us that this noise problem is already written on the booking.com room description which is not correct and there is no option to change the room. They seem that they do not care about the hotel rating they told us we cannot do nothing. After we complained about this noise and we cannot sleep the reception staff was laughting as they do not care about our problem. People are accessing the beach from outside of the hotel paying 100 EGP for each for the ticket they have a certain area to sit but the beach boys get tip from them to let them sit with the hotel guests. Beach boy do not care about the hotel guests they only care about the outsiders in order to get tip. The trash bin is full on the beach no body cares to empty it untill the stray dogs entered the beach during the night and overturn the trash bin the next morning the trash bin is still lying there on the sand with all the trash out of it and nobody put it in place. There is a scale in the room but it is not working. The house keeping refuses every time to give us a floor towel and when i told her i will use the normal towel as a floor towel she gave it to me. One of us has his birthday during our stay we had to pay for the birthday cake and we asked for one candle they forgot totally about it. The corridor aircondition is not working and leaking the bathroom finishing is very poor. Bad taste and ugliness everywhere .The breakfast does not have any healthy option at all.

    The beach was great naturally without any efforts from the staff. The location is very central all you need is nearby pharmacies, supermarkets , restaurants. Not far from the bus station only 15 minutes by Taxi. The omlette chef is trying to do his best despite of the bad cooking facilities. The beach guards is doing his job and the beach boy`s job; the beach boy is busy taking money from beach visiotrs also he would kick you out from your place you sit on to takes tip from outsiders that pay a ticket to access the beach. Hotel guests are not important the most important is to take tip from others.

    Stayed in September 2023

  • Reviewed: 31 August 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Single Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    The noise. Parties around all night long

    The staff

    Stayed in August 2023

  • Reviewed: 8 August 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Double Room with Sea View
    • Stayed 4 nights
    • Submitted via mobile

    City view rooms are exposed to extremely loud partying noise till very late in the evening, making it almost impossible for guests to sleep

    Friendly atmosphere and staff. Good location and beach

    Stayed in August 2023

  • Reviewed: 1 August 2023

    5.0
    It was fair stay but not worth money paid for it manger of the hotel is very good trying to do the best with untrained s
    • Leisure trip
    • Family with young children
    • Double Room Panoramic Sea View
    • Stayed 3 nights
    • Submitted via mobile

    The panoram room sees sea from side with a glass from top to bottom although the sea view room there is kind of glass half the way of Terrace which make it hard to see sea either by standing or from ur room also standing designer of room was really not intelligent room view was not satisfied to me. Usually u suppose to have tea or breakfast on Terrace to enjoy sea view which was Not the case

    The property location is marvellous . Clean expect the beach was not clean to go to it.

    Stayed in July 2023

  • Reviewed: 10 July 2023

    4.0
    Decent stay - below Normal hotel
    • Leisure trip
    • Family with young children
    • Double Room with Sea View
    • Stayed 5 nights
    • Submitted via mobile

    The property beach is not private, it is more a public beach. The resturant has a heavy cocking smell that catch on clothes especially during breakfast buffet. We lost some of our stuff (googles and sun hats) without adequate response during our stay. We received the room upon checkin without bath towels till half of the day. Property requested extra charge for my 10 years old child of 15 usd/night which is not mentioned on hotel policy on booking. There is a very loud parties around the hotel make it noisy till first morning hours.

    Small property, rooms near from the beach walkable distance to car parking Mr. Abanoub Dinner Resturant Manager.

    Stayed in July 2023

  • Reviewed: 15 December 2022

    4.0
    Not what you expect for 5*
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    It was not properly cleaned as we could find food rests on the desks, stain on the floor next to the bed, the windows where dirty and the terrace furniture was stacked inside the room so we had to move them outside. The bin in the bathroom was so rusty that it won’t open…

    Very helpful staff at any moment and super fast laundry service

    Stayed in December 2022

  • Reviewed: 22 July 2025

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Double Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Everything

    No one

    Stayed in July 2025

  • Reviewed: 12 July 2025

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Single Room with Sea View
    • Stayed 4 nights
    • Submitted via mobile

    None It was a very bad experience. They overcharged us, threatened us, and kept our luggage—we had to argue with them just to get our belongings back. One of the rooms we had booked was not available, and they charged us twice for two children. In the end, we had to pay them just to be able to leave. They are military personnel and used their authority to intimidate us.

    None It was a very bad experience. They overcharged us, threatened us, and kept our luggage—we had to argue with them just to get our belongings back. One of the rooms we had booked was not available, and they charged us twice for two children. In the end, we had to pay them just to be able to leave. They are military personnel and used their authority to intimidate us.

    Stayed in July 2025

  • Reviewed: 12 July 2025

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Double Room with Sea View
    • Stayed 4 nights
    • Submitted via mobile

    None It was a very bad experience. They overcharged us, threatened us, and kept our luggage—we had to argue with them just to get our belongings back. One of the rooms we had booked was not available, and they charged us twice for two children. In the end, we had to pay them just to be able to leave. They are military personnel and used their authority to intimidate us.

    None It was a very bad experience. They overcharged us, threatened us, and kept our luggage—we had to argue with them just to get our belongings back. One of the rooms we had booked was not available, and they charged us twice for two children. In the end, we had to pay them just to be able to leave. They are military personnel and used their authority to intimidate us.

    Stayed in July 2025

  • Reviewed: 12 July 2025

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Double Room Panoramic Sea View
    • Stayed 4 nights
    • Submitted via mobile

    None It was a very bad experience. They overcharged us, threatened us, and kept our luggage—we had to argue with them just to get our belongings back. One of the rooms we had booked was not available, and they charged us twice for two children. In the end, we had to pay them just to be able to leave. They are military personnel and used their authority to intimidate us.

    None It was a very bad experience. They overcharged us, threatened us, and kept our luggage—we had to argue with them just to get our belongings back. One of the rooms we had booked was not available, and they charged us twice for two children. In the end, we had to pay them just to be able to leave. They are military personnel and used their authority to intimidate us.

    Stayed in July 2025

  • Reviewed: 12 July 2025

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Single Room with Sea View
    • Stayed 4 nights
    • Submitted via mobile

    None It was a very bad experience. They overcharged us, threatened us, and kept our luggage—we had to argue with them just to get our belongings back. One of the rooms we had booked was not available, and they charged us twice for two children. In the end, we had to pay them just to be able to leave. They are military personnel and used their authority to intimidate us.

    None It was a very bad experience. They overcharged us, threatened us, and kept our luggage—we had to argue with them just to get our belongings back. One of the rooms we had booked was not available, and they charged us twice for two children. In the end, we had to pay them just to be able to leave. They are military personnel and used their authority to intimidate us.

    Stayed in July 2025

  • Reviewed: 5 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    The beach was good and the staff

    Stayed in July 2025

  • Reviewed: 29 August 2024

    7.0
    The toilet in the room very small, hardly to move
    • Leisure trip
    • Family with young children
    • Double Room with Balcony and Sea View (Egyptians Only)
    • Stayed 3 nights
    • Submitted via mobile

    No fruit , shortage of milk

    Limited variety

    Stayed in August 2024

  • Reviewed: 16 August 2024

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Double Room with Balcony and Sea View (Egyptians Only)
    • Stayed 3 nights
    • Submitted via mobile

    Liars - not trusty - images not same as the hotel - info of rooms is not correct

    Stayed in July 2024

  • Reviewed: 28 July 2024

    10
    Thanx a lot
    • Leisure trip
    • Family with young children
    • Standard Single Room with Sea View (Egyptians Only)
    • Stayed 3 nights
    • Submitted via mobile

    The place is great

    The place is great the staff specially Mr. Mahmoud the one responsible for booking reservations as well as Miss Manal and Mrs Irene at the reception were all Excellent and doing their best to make everybody really Happy Also Mr Abanob and Mr Abdullah from food and beverage were really nice

    Stayed in July 2024

  • Reviewed: 1 July 2024

    3.0
    Poor
    • Leisure trip
    • Couple
    • Double Room with Balcony and Sea View (Egyptians Only)
    • Stayed 12 nights
    • Submitted via mobile

    Loud music all night until 5am

    Location

    Stayed in July 2024

  • Reviewed: 16 June 2024

    1.0
    Terrible decision
    • Leisure trip
    • Family with young children
    • Double Room with Balcony and Sea View (Egyptians Only)
    • Stayed 3 nights
    • Submitted via mobile

    Everything was terrible, not even a 3-star hotel, tiny elevator, noisy location, noisy night club, terrible mattress, no double beds, small dirty swimming pool, no animation, lots of rocks in the seabed that might hurt you, doors are not soundproof and made of light mdf, no proper parking, I checked out one day early because I couldn’t stand the hotel. It should be 2 or 3 stars only. Very very terrible experience.

    Nothing except the clear water

    Stayed in June 2024

Showing 1 – 25

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