Not enough staff at pool bars

Location was amazing

Stayed in June 2025

there were too much insects in the resort and the food was bad (there is no variety and quality is poor), rooms were too old

beach was clean, swimming pool was fair enough and the staff was very friendly and there were entertainment shows every night

Stayed in May 2025

The food wasn't the best and also the beach but it was because of the waves

The animation team , the villa and the place of the villa

Stayed in April 2025

The food was ok but it was very local oriented. They didn't offer alot of options and there was not much international choices. The outside bars and beach bars were always out of food or cups or drinks. I waited 2 hours one day for french fries. Overall for the price it was very good. But the food and food service could do with a lot of work. It was hard for my daughter to find something to eat. I had to supplement with snacks from the inside store.

The manager and hotel staff were very friendly and went out if there way to make us feel comfortable. We enjoyed the outside excursions. And everyone was very Friendly. I really enjoyed the soup!

Stayed in April 2025

The staff at the bars, were unpolight like they Dont want to be working there. The beer hot. At the show inside the prices were 200% more than regulars

The beach-Snorkeling, the blue ocean tours

Stayed in March 2025

Very hard bed, staff too annoying, terrible wifi

Nice pool but cold water. Juice barman made extremely good fresh, cheap juices,

Stayed in February 2025

We loved the hotel but the access to the sea was not very pleasant

Stayed in January 2025

Wine and drinks were watered down and food not very hot

Beautiful complex, high quality, right on the beach. Great choice for breakfast and meals

Stayed in January 2025

The beach is rocky and the meals was some kind limited,( no variety ) specially for the protein. There was no warm pool.

The staff was very kind..the beach was near the room..the room was nice and cozy. The view was amazing pool and see view. The animation team was nice.

Stayed in October 2024

pool was very dirty

staff were friendly

Stayed in September 2024

The food and drinks are not good at all.

Stayed in October 2024

Staff, especially the housekeeping Pools not clean enough

food & drinks

Stayed in September 2024

The beach is very rocky, not suitable for swimming The food need to be much improved than this.

The location, convenience, very good value for money paid

Stayed in June 2024

Furniture can use an upgrade or repair. Many creaky/wobbly things. Outlets in rooms very loose, gaps between doors, etc.. None of it was a dealbreaker, but you notice it throughout the stay. Animation team was a little too intense and persuasive sometimes.. Let the guests decide if they want to join an activity or not, don't force them.. Music can be quite loud and the playlist in the dining hall should be extended, the same songs played over and over again and you'd hear them for breakfast, lunch, and dinner.

The location, the general friendliness of the staff, and the amount of experiences offered on site. Overall it was great value for money, and perhaps not more should be expected, but there are definitely improvements that can be made.

Stayed in April 2024

Wi-Fi needs an upgrade especially as they are in a poor 4g area. Electricity plugs in room need looking at.

Lovely rooms overlooking the beach. Great beds, great linen. Great housekeeping. Chefs and Restaurant manager were lovely. Great food. They made extra vegetarian for us. Animation team were friendly and helpful. Nice beach, friendly Dive centre .

Stayed in January 2024

Cold food , Rocky beach and swimming pool wasn't clean

Room, view, Mr Mohamed Hassan the manger. Special beautiful words to Ahmed Adel the bar man, best service from polite man

Stayed in September 2023

Lunch was poor, I couldn't find any snacks and the offered games (Billiards and ping-pong) were in a terrible condition.

Breakfast was very good. Sea view is amazing. Mr. Sabry was exceptionally helpful and nice.

Stayed in April 2023

The room is full of mosquitoes Receptionist is good but not expert No activities 👎 All staff need training to do their jobs better than that.

Food was delicious but limited variety It's location is amazing Calm

Stayed in April 2023

مش احسن حاجه

Stayed in August 2025

We had a truly wonderful 6-night stay at the hotel, and we are deeply grateful for the warm hospitality and high level of service we experienced throughout. A special thanks to Mr. Sheriff, the facility manager, who was incredibly cooperative and welcoming. Although a family room wasn't available, he went the extra mile to arrange two rooms next to each other, which made our stay much more comfortable. We are also very thankful to Mr. Mohamed Hossan, the Beverage and Catering Manager, for his remarkable attention to detail with both guests and staff. His professionalism is outstanding. The restaurant staff were excellent—always responsible, responsive, and kind. The food had a comforting homemade touch, with a good variety, especially at dinner. We enjoyed kofta and zalabiya the most. Also the freshly cut watermelons. The entertainment team, consisting of cheerful Egyptian and international members, brought fun and positive energy throughout the day and night. Their daily and evening programs were creative and engaging for all ages. We also truly appreciated the work of the housekeeping staff, the gardeners, and the lifeguards at the pool and shore areas. Their dedication made the whole environment clean, safe, and beautiful. Another highlight of our trip was dealing with the Deep Blue Ocean Team. We had a memorable excursion aboard the Vencia boat, where we were lucky enough to swim with dolphins and turtles, and even spot a dugong—an unforgettable experience! A heartfelt thank you to the amazing Divers Team: Mohamed, Saddam, Ayman the cameraman, Kareem Mako, and our helpful tour guide Abdullah from Coral Tour Co. Their professionalism, friendliness, and guidance made the day truly special. Overall, our stay combined comfort, kindness, and adventure—leaving us with beautiful memories. We would gladly come back again and highly recommend this place to others.

Stayed in July 2025

Beverage quality

Clean, friendly staff, food quality

Stayed in July 2025

Food quality is very poor, with no variety and bad food taste, and the beach is not family-friendly, not suitable for kids

All stuff is friendly and so kind to try to help and do as much as they can, and the pool is very good

Stayed in June 2025

My family and I had a very disappointing experience during our recent stay. Unfortunately, the overall service fell far below our expectations. Most of the staff were extremely rude and unaccommodating, which significantly affected our experience. That said, I would like to acknowledge that a few team members were genuinely helpful and made our stay slightly more bearable — their efforts were appreciated. One of the most frustrating aspects was the food and beverages. The quality was shockingly poor — possibly the worst we have ever encountered during a hotel stay. The meals were bland, poorly prepared, and served with little care. The beverages were equally disappointing, especially the sodas, which were of noticeably low quality and tasted artificial. In addition to the poor service and food, we were surprised to find that the staff's appearance did not reflect a professional or welcoming environment. Many employees wore wrinkled and visibly unclean uniforms. This lack of attention to personal presentation reflects poorly on the hotel's image and standards, especially since staff are the face of any hospitality establishment. We had hoped for a relaxing and enjoyable time, but instead, we left feeling dissatisfied and frustrated. I sincerely hope the management takes this feedback seriously and makes the necessary improvements, as the current standards do not reflect what guests deserve — or what the hotel appears to promise. Ps : attached is an image of cockroach at the lobby’s restroom

Location

Stayed in June 2025

Worst all inclusivepackage you can ever pay for waste of money My daughter could not eat the whole stay no.options for room service yiu eat what they serve or stay hungry I don't recommend at all

Friendly although non professional staff I don't think they went to any hospitality school ,very weak English skills very bad approach towards the guests , worst all inclusive package you can ever pay for only one snack take it or leave it tasteless food not even spiced with salt

Stayed in June 2025