Major ac problem, the fan is too too high and isn't fixable. Pictures are completely wrong so don't depend on them, and the hotel isn't directly on the beach on need a cart to go.

The staff is extremely helpful and nice. When you go to the beach or lagoon it's nice. The food is good and the golf carts are always available.

Stayed in August 2025

rooms looks old, not well maintained.

the best part of the stay was the breakfast served in the morning, resturant, food and staff serving overthere was perfect.

Stayed in October 2024

The weather, the place, the people and the stuff everything was extraordinarily and amazing Surely I will come back to this place And very special thank for the staff Mina Adel Mahmoud Mustafa Mohamed Al Aswani Front office team For make my stay great

Stayed in September 2024

the inconsisgeny of the breakfast menu and the overpriced accommodation

the location and the check-in and checkout process and their restaurants french fries

Stayed in August 2024

The service, the value, and the cleanliness

The location and the management

Stayed in August 2024

the hotel does not provide concierge services, which might come as a surprise given its status as one of the most expensive hotels in the area.

a relaxing escape with beautiful interiors and a friendly atmosphere, nice simple interiors that reflect a chic and cozy bohemian style, featuring earthy tones, comfortable furnishings, and an overall aesthetic that invites relaxation. The staff are genuinely friendly and attentive, always ready to assist with a smile, making you feel right at home.

Stayed in August 2024

The price is extremely high for what they offer. It is just not in the category it charges for.

Nice facility close to some of the most relevant bars in the north coast - lemon tree and kikis.

Stayed in July 2024

Very relaxed and chill atmosphere.

Stayed in June 2024

Great breakfast and very good chef in the restaurant

Friendly staff fantastic design beautiful location

Stayed in June 2024

No WiFi and the restaurant was not open yet

Pool view

Stayed in May 2024

I think a lot of the furniture needs to be redone.

The food and location .

Stayed in August 2023

Room was small

Location is just perfect

Stayed in July 2023

Too expensive for what it is

Nice place

Stayed in July 2023

Average boutique

Location Stuff is so decent and nice For price the boutique could have been more luxury

Stayed in July 2023

Service impeccable

Stayed in June 2023

the bed are not comfortable

the place is very nice

Stayed in May 2023

pictures were different from the real room and we had to pay extra to get upgraded to the room we saw the pictures for, the room is not beach front like it mentioned on the website. service was very bad , food took forever to to come after we ordered and came wrong twice which made us wait even longer, the room lost power 2 nights in a row at night while we were sleeping which made the AC stop working and made us wake up BOTH nights in the middle of the night because how hot it was. TV was not working, many employees were new and didn't have answers to our questions and were not helpful at all. its TOTALLY not worth the price we paid and the hotel is NO WHERE near a 5 star hotel.

nothing

Stayed in August 2025

I am writing to express my deep disappointment and file a formal complaint regarding the extremely unprofessional and unacceptable experience we encountered during a recent stay at your hotel. This was, by far, the worst service we’ve received from an establishment claiming a 5-star rating. We had booked a room for two nights for a renowned international artist visiting from abroad. I arrived at the hotel earlier to ensure everything was in order and was assured by the staff that preparations had been made and the hotel was ready to welcome our guest. 1st Issue: Upon arrival, the guest was informed that the room booked was a twin-bed room. He requested a king-size bed instead, and the staff responded that it would not be a problem. After a 25-minute wait, he was taken to his room, only to discover that it was already occupied, and he had entered while another guest was sleeping. This was a serious violation of privacy and security. The staff then retrieved a new key and reassigned him to another room. 2nd Issue: The second room he was taken to was also a twin-bed room. In addition, no menu was provided, the air conditioner was extremely loud, and the TV was not functioning. I had to personally return to the hotel and request that his room be changed again, this time, it took the team 40 minutes to arrange the third room. 3rd Issue: Once he was finally moved to the third room, he requested a menu several times (at least five) so he could order dinner. When the menu was finally provided, he attempted to place an order only to be told that there was no room service available, the only option was a club sandwich due to the time (3:00 AM). I had to personally go down to the restaurant, place the order myself, and deliver it to his room. 4th Issue: The next day, he was eventually moved to a king-size bed room. That night around 10:30 PM, he tried to order room service again and was told it was unavailable, and that his only option was to order from McDonald’s.

Stayed in July 2025

Amazing hotel and vibes Amal & sameh are the best

Stayed in July 2025

Everything is perfect Thanks Amel guest relations manager with her team

Stayed in July 2025

The worst hotel on the North Coast Everything was broken, there was no email or even any notification from the hotel. Unfortunately, I stayed for 4 days. Even going to the beach was forbidden. It is a very bad hotel, very tired and old, and the price is very exaggerated, $1560. Unfortunately, the pictures are one thing, but the reality is something else. Unfortunately, the blame lies with Booking.com.

اسواء فندق في الساحل The worst hotel on the North Coast Everything was broken, there was no email or even any notification from the hotel. Unfortunately, I stayed for 4 days. Even going to the beach was forbidden. It is a very bad hotel, very tired and old, and the price is very exaggerated, $1560. Unfortunately, the pictures are one thing, but the reality is something else. Unfortunately, the blame lies with Booking.com.

Stayed in June 2025

Good location and its have a direct access to the beach, very helpful stuff and the place vibes very nice

Stayed in September 2024

I genuinely have not a single bad thing to say about my experience here. The staff were professional, polite, and extremely helpful, especially at night, as we arrived quite late and had a smooth check-in.

I visited Casa Cook on September 21 and stayed for three days. I must say, I have been to many five-star hotels and resorts in my lifetime, and hands down, this was THE BEST one. I genuinely have not a single bad thing to say about my experience here. The staff were professional, polite, and extremely helpful, especially at night, as we arrived quite late and had a smooth check-in. The room was clean and comfortable. The breakfast was amazing! On the last day, I had my breakfast at the beach, and they were so flexible with my wishes, which was incredibly relaxing for me. The breakfast had an exceptional variety, especially for someone with allergies. 😂 The location and private beach are amazing, making it a great place to relax; you can easily access Lemon Tree and Galambo. I’d definitely visit Casa Cook again next summer, and I am now planning to go to Elgiuna at their resort too, because I can assure you that you would enjoy your time there—10/10! Thank you again casa cook for the best gateway i had with you, Hopefully, I will see you soon!

Stayed in September 2024

First of all the first day we arrived and entered the room the floor was sandy and dirty and we had to call them to come clean it again Second day I had food poisoning (keeping in mind that I only ate and drank at the hotel) it lasted all week and was very bad During our stay, we would ask for bottles of water and they gave us two that were already open (god knows if they refill all their bottles like that for all guests) so I honestly lost trust in how they prepare their food and the water they give us, i had to buy everything from outside to feel safe Also they charge you for every single thing even Ice!! Which was very ridiculous I never had a worst experience in a hotel like this one, considering the amount of money we paid to stay there

The only good thing was their beach, it wasn’t too crowded and clean

Stayed in August 2024