Reviews of Pickalbatros Aqua Park Resort - Hurghada 4 stars
Safaga Road, Hurghada, Egypt
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Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewHouse keeping was well organized and friendly spical Zakaria Facility was clean Food and bavarage were good
Reciption at check in was very slow You have to check the room before you sheft your luggage to it as you may need to change it Food need to have more variety Arranging for items at the buffet need to be well organized Animation team need some improvement Guest relations need a lot of improvement to make the guest well known by the activities and facilities at the resort which could make his stay non forgettable
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewStaff was very helpful and joyful
The food was not as expected and they repeat it every day
Dear Eslam, Thank you for sharing your feedback with us. We are pleased to know that you found our staff helpful and joyful, as our team always strives to create a welcoming atmosphere for our guests. At the same time, we regret to hear that our food selection did not fully meet your expectations. Your comments regarding variety are very valuable, and we will certainly share them with our culinary team to improve our offerings. We truly appreciate your input and hope to have the opportunity to welcome you back and provide you with an even better experience. With best regards, Your Pickalbatros Aqua Park Team
Dear Eslam, Thank you for sharing your feedback with us. We are pleased to know that you found our staff helpful and joyful, as our team always strives to create a welcoming atmosphere for our guests. At the same time, we regret to hear t… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewPools and facilities were very good, food options were extensive although quite repetitive, staff were very attentive and friendly, close to airport
Dear Mrs. Safina Thank you for sharing your feedback about your recent stay with us. We are pleased to hear that you enjoyed our pools, facilities, and the friendliness of our staff, as well as our convenient location close to the airport. We would also like to kindly note that we have 4 main restaurants offering different cuisines, and we always encourage our guests to let us know directly during their stay if they face any issue, so we can take immediate action to ensure full satisfaction. We truly look forward to welcoming you back for another enjoyable and memorable stay at Pickalbatros Aqua Park. Sincerely, Pickalbatros Aqua Park
Dear Mrs. Safina Thank you for sharing your feedback about your recent stay with us. We are pleased to hear that you enjoyed our pools, facilities, and the friendliness of our staff, as well as our convenient location close to the airport.… Show more
Reviewed: 18 August 2025 · Stayed in June 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewAqua, Clean, Staff, Facilities
Dear Sherif Omar Thank you very much for your kind words about our Aqua facilities, cleanliness, staff, and services. We are delighted to know you enjoyed your stay with us. Your satisfaction is our greatest reward, and we look forward to welcoming you back again soon for another wonderful holiday. Warm regards, Pickalbatros Aqua Park Team
Dear Sherif Omar Thank you very much for your kind words about our Aqua facilities, cleanliness, staff, and services. We are delighted to know you enjoyed your stay with us. Your satisfaction is our greatest reward, and we look forward to … Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewOverall resort and facilities
The variety of food was not always to expectations, if you catered to more spicy Indian Bangladeshi style food you could be seeing a large influx of Asian guest who generally go to turkey and Morocco…. But with your facilities only food catering to Asian Indian Bangladeshi needs a lot of UK customers will visit with families ….
Dear Tuahid Thank you for sharing your impressions of your stay with us. We are delighted to know you enjoyed our resort and facilities. We also truly appreciate your thoughtful feedback regarding the food variety and cultural preferences. Your comments have been shared with our culinary team, as we are always working to diversify our offerings to meet the expectations of our valued guests from all around the world. Suggestions such as yours are very valuable to us and help us continuously improve. We hope to have the pleasure of welcoming you and your family back again in the near future for an even more enjoyable experience. Warm regards, Pickalbatros Aqua Vista Resort Team
Dear Tuahid Thank you for sharing your impressions of your stay with us. We are delighted to know you enjoyed our resort and facilities. We also truly appreciate your thoughtful feedback regarding the food variety and cultural preferences.… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThe aqua park, food, staff other than reception staff
Reception staff was unprofessional
Dear Mr Mohamed Abdalla Hifny, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the aqua park, our food, and the service provided by most of our team. At the same time, we are sorry to learn that your experience with our reception staff did not meet expectations. Please be assured that your comments have been shared with the relevant department to ensure improvements are made. We appreciate your input and hope to welcome you back for an even better stay in the future. Warm regards, Pickalbatros Aqua Park Team
Dear Mr Mohamed Abdalla Hifny, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the aqua park, our food, and the service provided by most of our team. At the same time, we are sorry to learn tha… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewthe staff was so nice , the person in the reception his name Khalid Jamal was so cooperative person , appreciated his support and hope to meet him again
Dear Mushari Thank you for your kind words and for highlighting the hospitality of our team. We are especially pleased to hear your appreciation for Khalid Jamal at the reception. Your recognition will be shared with him, and we are sure it will make him very proud. We are delighted that he could make your stay even more enjoyable, and we hope to welcome you back soon to meet him again. Kind regards, Pickalbatros Aqua Park
Dear Mushari Thank you for your kind words and for highlighting the hospitality of our team. We are especially pleased to hear your appreciation for Khalid Jamal at the reception. Your recognition will be shared with him, and we are sure i… Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewNice clean and friendly staff
With all due respect to everyone, however, public companies trips made the clients’ caliber less than five stars property.
Dear Mr Ashraf Thank you for your kind words about the cleanliness and friendliness of our staff. We truly appreciate your feedback and understand your perspective regarding the guest mix. We would like to clarify that our hotel is a 4-star property, and we strive to create a welcoming atmosphere for all visitors while maintaining a high standard of service for this category. Your comments will be shared with our management team as we continue to enhance the guest experience. We look forward to welcoming you back again soon. Kind regards, Pickalbatros Aqua Park
Dear Mr Ashraf Thank you for your kind words about the cleanliness and friendliness of our staff. We truly appreciate your feedback and understand your perspective regarding the guest mix. We would like to clarify that our hotel is a 4-sta… Show more
Reviewed: 31 July 2025 · Stayed in June 2025
Verified reviewAmazing to be honest, and the Staff is also amazing,
everything
Dear Jumah Thank you for your wonderful feedback! We’re delighted to hear that you had an amazing experience and that our staff made such a positive impression. Your kind words mean a lot to us, and we look forward to welcoming you back soon. Kind regards, Pickalbatros Aqua Park
Dear Jumah Thank you for your wonderful feedback! We’re delighted to hear that you had an amazing experience and that our staff made such a positive impression. Your kind words mean a lot to us, and we look forward to welcoming you back so… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewFood is good The place is clean
We were a large family group of 14 people and we added 4 pax later in the hotel, and unfortunately, our experience did not meet expectations. The rooms were very basic, and we had to insist to get slightly better ones. Although the hotel is next to the beach, we were not allowed access to the swimming pool located there. When two of our children wanted to use the pool, we were told we couldn't, so the entire family had to leave the beach and return to the hotel. Despite paying for 18 people, there were not enough beds to accommodate everyone comfortably. On the beach, our kids were not allowed to have snacks or ice cream, even though other guests were. One room has no ACOverall, we felt that the facilities and services were not in line with what was promised, especially for a group of our size.
Dear Mr Mohamed Thank you for taking the time to share your feedback. We are glad to hear you enjoyed the food and cleanliness of our property. However, we are truly sorry that several aspects of your stay did not meet your expectations, particularly given the size of your family group. We regret any inconvenience caused regarding room allocations, pool access, beach facilities, and amenities. As a valued guest of Pickalbatros Aqua Park, you can enjoy the facilities of three Aqua hotels — Aqua Vista, Aqua Blu, and Aqua Park — as part of your stay. However, we do not have any arrangement or information that allows our guests to use the facilities of Beach Albatros Hotel. We apologize if this was unclear and will work to improve communication to avoid misunderstandings in the future. Please rest assured that your comments have been shared with our management team for review, as we are committed to improving both our facilities and our guest experience. We hope you might consider giving us another opportunity to provide you with a stay that meets—and hopefully exceeds—your expectations. Kind regards, Pickalbatros Aqua Park
Dear Mr Mohamed Thank you for taking the time to share your feedback. We are glad to hear you enjoyed the food and cleanliness of our property. However, we are truly sorry that several aspects of your stay did not meet your expectations, p… Show more
Reviewed: 29 July 2025 · Stayed in June 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewThe staff so friendly starting from reception which they are very supportive and helpful to the restaurants staff and animation team. Overall very nice experience.
Crowded as many guests on the pools and the beach.
Dear Mr Mohamed Thank you for your kind words about our staff, from the reception team to the restaurant staff and animation team. We are delighted to know that their friendliness and support contributed to a very nice experience for you. We understand your comment regarding the crowded pools and beach, especially during busy periods, and will take it into account as we work on improving the comfort of all our guests. We truly appreciate your feedback and look forward to welcoming you back again soon. Kind regards, Pickalbatros Aqua Park
Dear Mr Mohamed Thank you for your kind words about our staff, from the reception team to the restaurant staff and animation team. We are delighted to know that their friendliness and support contributed to a very nice experience for you. … Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewA wonderful experience. Very fast check-in procedures. Beautiful rooms. The restaurant is more than wonderful and the choices are varied. The staff are excellent.
Animation team is fair good
Dear Mr Hessin Thank you for your wonderful feedback. We’re delighted to hear you enjoyed a smooth and fast check-in, beautiful rooms, and a varied and delicious restaurant selection. It’s also great to know our staff left such a positive impression. We appreciate your comment on the animation team and will share it with them so they can continue improving and making our guests’ experiences even more enjoyable. We look forward to welcoming you back for another memorable stay. Kind regards, Pickalbatros Aqua Park
Dear Mr Hessin Thank you for your wonderful feedback. We’re delighted to hear you enjoyed a smooth and fast check-in, beautiful rooms, and a varied and delicious restaurant selection. It’s also great to know our staff left such a positive … Show more