Reviews of AMC Royal Hotel & Spa 5 stars
El Ahyaa Area, Hurghada, Egypt
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Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewAqua park, my room location, hotel location, Beds mattress were so comfy, and I did get a free upgrade from garden view to pool. Check in was fast, The room service Amr which handles the rooms section 1700s was polite , friendly and smiles unlike all other staff members.
Very crowded, Poor animation shows , lobby sofas are not comfortable at all , all kinds of coffee drinks are below average they need to upgrade their coffee machines to have more drink options and use less bitter coffee, all other soft drinks are sometimes okay , sometimes they are very bad. Food Variety is okay but not the best, some days food is good and some days food is below average, in short lunch is always average, dinner is good , breakfast is the same daily but it has most of what you need, Snacks are very poor just hotdog sandwiches, and mini pizzas which takes forever to be made and the same daily just cheese. They needed to manage the reservation numbers as the hotel facilities seemed less than the number of people there, especially by the pool, sometimes we didn't find a place to sit or put our things , the same goes for the aqua. Staff need to smile, they don't ever ,they seemed upset most of the time. The ping pong table is broken and the rackets are very bad if you are a fan of the game. No kids play ground, no activity for the kids The animation stage is too small for the crowd.
Dear Valued Guest Thank you for taking the time to share your feedback with our team here at AMC Royal Hotel. we can see through your review that we have fallen short of your expectations in some areas and that we could have provided a better overall experience during your stay here at our resort. We are very sorry about that and very sad to hear your expectations have not been met regarding certain areas of your stay. Our team values and appreciates your feedback as this helps us to improve the service and quality provided to all of our guests. Please be assured that all of your points have been cascaded to the relevant departments and action will be taken to ensure these instances are prevented for the future. we truly hope to have the opportunity to welcome you back again shortly. Best Regards, The hotel's management
Dear Valued Guest Thank you for taking the time to share your feedback with our team here at AMC Royal Hotel. we can see through your review that we have fallen short of your expectations in some areas and that we could have provided a bett… Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewAqua was fun
Reception service is really bad 👎 and they need to learn how to deal with clients
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewEverything and every staff was perfect.
Nothing
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewAqua is good and food is good
Alcohol is not for Arab even though we booked all inclusive from booking and the Turkish coffee is fees 50 EGP not including in all inclusive!
Dear Valued Guest, Thank you very much for your review and for taking the time to post it. We hope you have taken home some wonderful memories of your time with us. Please be assured that all of your points have been communicated to the relevant departments, and action will be taken to prevent these instances in the future. We truly hope to have the opportunity to welcome you back again shortly. Best Regards, The Hotel's Management
Dear Valued Guest, Thank you very much for your review and for taking the time to post it. We hope you have taken home some wonderful memories of your time with us. Please be assured that all of your points have been communicated to the re… Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewThe hotel is excellent and the staff were wonderful, especially الاستاذ/ نجيب حلمي Mr. Naguib Helmy, he was really cooperative, respectful, and well-mannered. The hotel is clean, the swimming pool is wonderful, the beach is beautiful and clean, and the entertainment is excellent. The only comment is about the dinner buffet. It needs attention and variety of items, and some of the food was cold. But in general, the hotel is excellent and I will come back to stay there again
Dear Valued Guest, Thank you very much for your review and for taking the time to post it. We hope you have taken home some wonderful memories of your time with us. Please be assured that all of your points have been communicated to the relevant departments, and action will be taken to prevent these instances in the future. We truly hope to have the opportunity to welcome you back again shortly. Best Regards, The Hotel's Management
Dear Valued Guest, Thank you very much for your review and for taking the time to post it. We hope you have taken home some wonderful memories of your time with us. Please be assured that all of your points have been communicated to the re… Show more
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 2 June 2025 · Stayed in May 2025
Verified reviewSame poor food everyday with limited variety, no WiFi, low quality, not 100% clean, bathrooms always smelly
Dear Valued Guest Thank you for taking the time to share your feedback with our team here at AMC Royal Hotel. We can see from your review that we have fallen short of your expectations in some areas and that we could have provided a better overall experience during your stay at our resort. We are very sorry about that and are sad to hear that your expectations have not been met in certain areas of your stay. Our team values and appreciates your feedback as this helps us to improve the service and quality provided to all of our guests. Please be assured that all of your points have been cascaded to the relevant departments and action will be taken to ensure these instances are prevented for the future. we truly hope to have the opportunity to welcome you back again shortly. Best Regards, The hotel's management
Dear Valued Guest Thank you for taking the time to share your feedback with our team here at AMC Royal Hotel. We can see from your review that we have fallen short of your expectations in some areas and that we could have provided a better … Show more
Reviewed: 23 May 2025 · Stayed in May 2025
Verified reviewRoom is comfortable with best view. Staff is helpful. Food is excellent with a lot of varieties. We needed a doctor, the clinic was helpful and fast to respond however we were at middle of night.
Access to the Door at one of our rooms has issues, each time they want to access the room they had to go the reception to reactivate. Kids area need to be better and activities to children need to be more.
Dear Valued Guest, Thank you very much for your review and for taking the time to post it. We hope you have taken home some wonderful memories of your time with us. Please be assured that all of your points have been cascaded to the relevant departments, and action will be taken to ensure these instances are prevented in the future. We truly hope to have the opportunity to welcome you back again shortly. Best Regards, The Hotel's Management
Dear Valued Guest, Thank you very much for your review and for taking the time to post it. We hope you have taken home some wonderful memories of your time with us. Please be assured that all of your points have been cascaded to the relevan… Show more
Reviewed: 8 May 2025 · Stayed in May 2025
Verified reviewReviewed: 7 March 2025 · Stayed in March 2025
Verified reviewReviewed: 14 February 2025 · Stayed in December 2024
Verified reviewThe staff
Reviewed: 29 November 2024 · Stayed in November 2024
Verified reviewNothing was pleasant
Rooms are out dated Amenities listed are not available The most rude staff I’ve ever experienced- Hany Morsy front desk manager along with the whole front desk team have zero customer service/hospitality skills. Staff wouldn’t allow me to speak with a manager until I acted as if I was recording them saying “there are no managers here today’’ Food at the buffet looks as if was left overs from the day before There are random mattresses all over the hallway stacked to the ceiling
Dear Guest after going through your review allow us to highlight that any amendment of your booking should be through Booking.com, as well as the refund, the hotel's staff can't help with this as it is the policy of Booking.com, unless you will be charged with the taxes 27% of the total refund, we tried to help you as much as possible until you get the total refund, I am quite sure that we did not spare any effort to help you to continue your stay but you didn't give us a chance, our staff members one of the most helpful and friendly staff and you can read it in most of our satisfied guest experience at the different website. Best Regards
Dear Guest after going through your review allow us to highlight that any amendment of your booking should be through Booking.com, as well as the refund, the hotel's staff can't help with this as it is the policy of Booking.com, unl… Show more
Reviewed: 13 November 2024 · Stayed in November 2024
Verified reviewIt was good
It was good
Dear Valued Guest, Thank you very much for your review and for taking the time you dedicated to posting it. We hope you have taken home some wonderful memories of your time with us and we look forward to seeing you on your next trip to Hurghada. Most of all, we are glad to read that you particularly highlighted the friendly and helpful team and we will be happy to pass on your great feedback to all our colleagues, especially the mentioned ones. Best Regards, Hotel's Management
Dear Valued Guest, Thank you very much for your review and for taking the time you dedicated to posting it. We hope you have taken home some wonderful memories of your time with us and we look forward to seeing you on your next trip to Hurg… Show more