Very crowded, Poor animation shows , lobby sofas are not comfortable at all , all kinds of coffee drinks are below average they need to upgrade their coffee machines to have more drink options and use less bitter coffee, all other soft drinks are sometimes okay , sometimes they are very bad. Food Variety is okay but not the best, some days food is good and some days food is below average, in short lunch is always average, dinner is good , breakfast is the same daily but it has most of what you need, Snacks are very poor just hotdog sandwiches, and mini pizzas which takes forever to be made and the same daily just cheese. They needed to manage the reservation numbers as the hotel facilities seemed less than the number of people there, especially by the pool, sometimes we didn't find a place to sit or put our things , the same goes for the aqua. Staff need to smile, they don't ever ,they seemed upset most of the time. The ping pong table is broken and the rackets are very bad if you are a fan of the game. No kids play ground, no activity for the kids The animation stage is too small for the crowd.

Aqua park, my room location, hotel location, Beds mattress were so comfy, and I did get a free upgrade from garden view to pool. Check in was fast, The room service Amr which handles the rooms section 1700s was polite , friendly and smiles unlike all other staff members.

Stayed in July 2025

Reception service is really bad 👎 and they need to learn how to deal with clients

Aqua was fun

Stayed in June 2025

Alcohol is not for Arab even though we booked all inclusive from booking and the Turkish coffee is fees 50 EGP not including in all inclusive!

Aqua is good and food is good

Stayed in June 2025

Access to the Door at one of our rooms has issues, each time they want to access the room they had to go the reception to reactivate. Kids area need to be better and activities to children need to be more.

Room is comfortable with best view. Staff is helpful. Food is excellent with a lot of varieties. We needed a doctor, the clinic was helpful and fast to respond however we were at middle of night.

Stayed in May 2025

The staff

Stayed in December 2024

Food was before few years better.

Stayed in October 2024

Internet access

Location by the beach

Stayed in October 2024

The beds were very hard.. could do with better comfort to make the guest sleep well.

That it was clean

Stayed in September 2024

Everything

Stayed in September 2024

Bathroom didn’t have hot water , sometimes a bad smell from toilets, tap water was broken But other wise the room was exceptional, very big and comfy

Varities of Swimming Pools , Kids Aqua Park Amazing, The Food was exceptional, varieties of food and restaurants and everything so tasty , many snacks for kids and ice cream.

Stayed in August 2024

Breakfast, WI-FI

I recently spent five incredible nights and it was truly a memorable experience. From the moment I arrived until the day I checked out, everything about my stay was perfect. What made my stay truly exceptional was the service from the staff, specially Najeb from reception, chef Naser from Palm Island restaurant, Najeh from housekeeping and animation staff, very special thanks to Sasha who makes my kids very happy.

Stayed in August 2024

The aqua was not included, and it was not within the hotel. It was across the road. I have to pay extra if I want to use it. In my opinion, the aqua picture should not be there. It seems like misleading info. Food was not the greatest. Actually, it's not good for 5* hotel.

Staff are friendly, clean room. Good location.

Stayed in July 2024

The staff, swimming pool and breakfast buffet was excellent

Stayed in November 2023

nothing to mention

food, pool and the location

Stayed in October 2023

Night entertainment can be better in open air instead of close hall

The hotel is an excellent choice for family vacations, offering a pleasant atmosphere and a friendly staff that provides exceptional service. The restaurant boasts a delectable menu with a wide variety of dishes to cater to every taste. Additionally, the swimming pool features a small aqua park that guarantees endless joy for kids. The hotel's location is conveniently situated near essential services, ensuring easy access to everything you may need during your stay. However, it is worth noting that the entertainment team could use some improvement.

Stayed in August 2023

The soft drinks

The cleanliness

Stayed in July 2023

Food could have been better. Room was very noisy on the 3rd floor during the day. Pool is extremely small for the size of the hotel and number of guests. Dining room staff felt rushed and it’s probably because they were understaffed. I managed an Outback Steakhouse in USA and I can judge restaurants. But the worst part was the fact that we kept calling for 3 days and begging to have the air conditioner fixed at my parents room and they kept promising to send someone to fix it and nobody came until I called and asked to talk to the f**king hotel manager. On that call, I never told them why I wanted to talk to him. They said he’ll call me back. He never did but someone came and fixed my parents’ air conditioner after 10-15 minutes.

The beach was one of the best in all of Egypt. Staff was extremely friendly and helpful. 5 of us had massage and it was one of the best I ever had. I had massages in Egypt, USA, Dominican Republic, Turkey, Ukraine, Mexico and Canada and we truly enjoyed our experience with you.

Stayed in July 2023

The food and snacks need some attention

The staff and the beach

Stayed in July 2023

The only very disappointing note was the Orange Bay. Their attitude and the way they treated me was not at all kind and professional of them. I wanted to book a one trip for Parasailing fly and they insisted on wanting a higher payment than the current dollar currency, for example if exactly today 1 dollar equals 30 Egyptian pound, they insisted to make me pay by black market payment which would be 1 dollar equals 38 Egyptian pound, the saddest thing from them is that they were very rude to me, it was all or nothing. Also because the payment I made for the stay at the hotel I paid with current currency, 1 dollar 30 Egyptian pound. I think that with customers you always have to be kind and what's more, this way of bribery doesn't seem right to me. Otherwise the place is highly recommended

With my wife we had a wonderful week filled with fun, relaxation and chilled out moments. The staff is very helpful and always friendly, the rooms are cleaned daily and the food is good. The SPA center works very well and the best thing we did was the Egyptian Hammam, very relaxing and regenerative! The Animation was so good and kind with us and all. Plus my wife used the hair salon and the owner was good and accommodating to her request for a new look! The entertainment staff for guests is very good and always energetic and kind, trying to involve everyone in the activity and creating lots of fun

Stayed in July 2023

The low quality and low variety of the food, for example: (not properly)mashed potatoes included the water boiled in it, or white cheese had yogurt mixed with it to make it sort of creamy, or vegetables cut poorly into random sizes and shapes, or most salads had hot chili powder added to them (nobody thinks of young children), or the desserts made from the same low quality dough that ends up being hard and not fluffy or spongy. I could keep going on and on sadly. In addition to serving the same exact dishes every day with the exception of at most 10%. The plates, cups & utensils weren't always cleaned properly, and the single use ones were of poor quality. The long walk to the sea from the beach where you can actually get in the water instead of walk on it which meant the way back to take a shower resulted in having salty water on skin under scorching sun for the same distance & duration. It would have been easily fixed by installing showers near that location.

Fast check in & checkout. Friendly staff. Elevators. Location.

Stayed in July 2023

1- housekeeping( they haven’t slippers, bath coats and very poor minibar) 2- rooms described as garden view, it’s not. the view is building and no any garden around. 3- the desert is very poor and not good at all.

1- the bar open all the day. 2- main foods are good except the desert. 3- in general, as money value, it’s good.

Stayed in June 2023

Nothing special

The room was big with Meerblick and clean

Stayed in March 2023

Some small details in the room

The Manager is a good, problem-solving person

Stayed in March 2023

Internet in room was unuseable. Television reception not good.

Staff and food excellent,couldn't do enough for you.

Stayed in February 2023