Reviews of Wyndham Garden Quito 4 stars
Alemania E5-103 y Republica, 170150 Quito, Ecuador
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewEverything. It was clean, comfortable and safe. Location was perfect (right next to the park where you can go for a run in the morning). The breakfast buffet was abundant. And most importantly, the staff were exceptionally accommodating, friendly and helpful. Everything was smooth and pleasant.
Nothing.
Dear Vuong Thank you very much for your kind and detailed feedback. We are delighted to hear that you found our hotel clean, comfortable, and safe, and that our location next to the park was ideal for your morning runs. We also appreciate your compliments on our abundant breakfast buffet and the friendly, accommodating service provided by our staff. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another smooth and pleasant stay. Best regards, Gabriela Luzuriaga General Manager
Dear Vuong Thank you very much for your kind and detailed feedback. We are delighted to hear that you found our hotel clean, comfortable, and safe, and that our location next to the park was ideal for your morning runs. We also appreciate … Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewHard to communicate because language issues
We had to leave earlier than planned and they refused to cancel the nights we didn’t stayed , So I stayed 2 nights for the price of 5, reason it because high season
Dear Viviana, Thank you for taking the time to share your feedback. We are truly sorry to hear about the difficulties you experienced with communication and the inconvenience caused by the early departure policy during the high season. Please know that we will review your comments internally to identify ways to better assist our guests with language support and to clarify our cancellation policies at the time of booking. Your feedback is very important to us, and we regret that this situation impacted your overall experience. We hope to have the opportunity to welcome you back in the future and provide you with a much improved stay. Warm regards, Gabriela Luzuriaga General Manager
Dear Viviana, Thank you for taking the time to share your feedback. We are truly sorry to hear about the difficulties you experienced with communication and the inconvenience caused by the early departure policy during the high season. Pl… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in April 2025
Verified reviewgood breakfast, clean room, helpful staff
breakfast personnel did not recognize us
Dear Jorge Thank you for sharing your feedback. We’re glad to hear you enjoyed our breakfast, clean rooms, and helpful staff. However, we regret that our breakfast personnel did not recognize you, and we apologize for any inconvenience this may have caused. We will address this to ensure a more welcoming experience for all our guests. We hope to welcome you again soon. Sincerely, Gabriela Luzuriaga General Manager
Dear Jorge Thank you for sharing your feedback. We’re glad to hear you enjoyed our breakfast, clean rooms, and helpful staff. However, we regret that our breakfast personnel did not recognize you, and we apologize for any inconvenience thi… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewThe location
The customer service
Dear Denys Thank you for sharing your feedback. We regret that your experience with our location and customer service did not meet your expectations. We take your comments seriously and would appreciate the opportunity to learn more so we can improve. Please feel free to contact us directly to discuss your stay in detail. Sincerely, Gabriela Luzuriaga General Manager
Dear Denys Thank you for sharing your feedback. We regret that your experience with our location and customer service did not meet your expectations. We take your comments seriously and would appreciate the opportunity to learn more so we … Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewVery clean rooms with hot showers and coffee making facilities. A restaurant on site and they provide a fantastic breakfast. A long way from historical centre but easy access on the underground.
Quite noisy and prices to eat in the restaurant were significantly more than restaurants nearby.
Dear Robert Thank you for sharing your feedback. We’re glad to hear you appreciated the cleanliness of our rooms, hot showers, coffee facilities, and our breakfast offerings. While our location is outside the historical center, we’re pleased that the nearby underground provides easy access. We regret if you found the restaurant prices higher than expected and will take your comments into consideration to continually improve our guest experience. We hope to welcome you again in the future. Sincerely, Gabriela Luzuriaga General Manager
Dear Robert Thank you for sharing your feedback. We’re glad to hear you appreciated the cleanliness of our rooms, hot showers, coffee facilities, and our breakfast offerings. While our location is outside the historical center, we’re pleas… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewThe location
The staff, the food, the over pricing for the most minimal thing!
Dear Denys hank you for sharing your feedback with us. We’re glad to hear you appreciated our location, staff, and food. However, we regret if you felt that some charges were higher than expected. We continuously strive to offer the best value and service to our guests. Please feel free to reach out to us directly if you’d like to discuss your experience further. Sincerely, Gabriela Luzuriaga General Manager
Dear Denys hank you for sharing your feedback with us. We’re glad to hear you appreciated our location, staff, and food. However, we regret if you felt that some charges were higher than expected. We continuously strive to offer the best v… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewClean and neat
Personnel that clean the rooms stole some property from some of the rooms and we were very disappointed with the situation. Besides at the time of booking was a little of misunderstanding and hotel management was not able to fix it instead they charged us more money for each room.
Dear Alexandra Thank you for sharing your experience with us. We sincerely regret any inconvenience you may have encountered during your stay. However, to date, we have no reports concerning theft by our housekeeping staff. We kindly invite you to provide us with more details directly or to contact the hotel so we can properly investigate and address this matter. Regarding the booking and additional charges, we would appreciate the opportunity to review your case personally and work towards a satisfactory resolution. We look forward to hearing from you. Sincerely, Gabriela Luzuriaga General Manager
Dear Alexandra Thank you for sharing your experience with us. We sincerely regret any inconvenience you may have encountered during your stay. However, to date, we have no reports concerning theft by our housekeeping staff. We kindly invit… Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewLocation is ok.
It was 17:00 and they didn’t have our rooms ready. Unacceptable for a hotel. After a 45 minute wait they told us our booked rooms are not available and that they will downgrade us.
Dear Andres Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the delay in having your rooms ready and the subsequent downgrade. This does not meet the standards of service we strive to provide our guests. Please be assured that your feedback has been shared with our operations team to prevent similar situations in the future. We truly appreciate your understanding and hope to have the opportunity to welcome you back for a much improved experience. Sincerely, Gabriela Luzuriaga General Manager
Dear Andres Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the delay in having your rooms ready and the subsequent downgrade. This does not meet the standards of service we strive to p… Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewNice and affordable, attention is very good.
Dear Ivan Thank you for your kind feedback. We are pleased to hear that you found our hotel nice and affordable, and that our team provided you with great attention. We look forward to welcoming you again soon. Sincerely, Gabriela Luzuriaga General Manager
Dear Ivan Thank you for your kind feedback. We are pleased to hear that you found our hotel nice and affordable, and that our team provided you with great attention. We look forward to welcoming you again soon. Sincerely, Gabriela Luzuri… Show more
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewReviewed: 14 June 2025 · Stayed in June 2025
Verified reviewReviewed: 13 June 2025 · Stayed in June 2025
Verified reviewVery comfortable and spacious room, breakfast was excellent, very good location in the modern part of Quito
We had some noise from the street in the morning.
Dear Konstantine Thank you for sharing your feedback with us. We are delighted to hear that you found your room comfortable and spacious, enjoyed our excellent breakfast, and appreciated our convenient location in the modern part of Quito. We also appreciate your comments regarding the noise from the street in the morning. Please know that we take this feedback seriously and are exploring ways to enhance the comfort of our guests in this regard. We look forward to welcoming you again on your next visit. Sincerely, Gabriela Luzuriaga General Manager
Dear Konstantine Thank you for sharing your feedback with us. We are delighted to hear that you found your room comfortable and spacious, enjoyed our excellent breakfast, and appreciated our convenient location in the modern part of Quito.… Show more
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 3 June 2025 · Stayed in May 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified review