The mattresses on the beds are probably the hardest I've ever slept on. Doesn't give an inch when you sit on it. Great selection of pillows

It's one of the best hotel buffet breakfasts I've ever eaten. There are so many options, including chocolate covered strawberries, an omelet and crepe station, hot Ecuadorian chocolate, fruits, homemade breads, ceviches, cold cuts, cheeses. I like the room darkening shades and the towels were super soft and full.

Stayed in September 2025

Nothing at all because everything was amazing at the hotel.

Breakfast was very diverse with high quality dishes. We also loved the pool and the beds were so cozy and nice to sleep on and everything else was AMAZING!!!!!!!!!

Stayed in June 2025

Breakfast was amazing

Stayed in June 2025

Not near the historical center.

Spacious, high quality, comfortable room, god breakfast, plenty of restaurants nearby. The staff are very friendly, professional and helpful

Stayed in May 2025

Room looked out to other rooms.

Clean. Comfortable bed. Breakfast included.

Stayed in May 2025

Excellent service and breakfast

Stayed in May 2025

Furniture and style is a bit dated.

The friendliest staff ever. They were helpful and very sweet. I liked the various dining options, the discounts for guests, and the location of the hotel.

Stayed in March 2025

the shower did not drain quickly and the bathroom was wet the entire time

fantastic staff super accommodating for late night airport pickup- incredible breakfast, no joke incredible

Stayed in March 2025

Very nice new building great location

Stayed in February 2025

The soundproofing in the room was inadequate. They had parties in the hotel on Friday and Saturday nights, and the noise was extremely loud in my room - that was after pulling down the blackout curtain. The thumping of the base, the band, the crowd singing were all very disturbing and it went on for hours.

The staff was extremely accommodating. I felt not only safe in the hotel and the neighborhood, but well looked after by the staff. I had a spectacular view of Cotopaxi from my room. See photo below.

Stayed in January 2025

The location is in a business district and not very convinient for Old Town sightseeing.

Solid hotel in the US style. Very clean rooms, very attentive staff. We have been upgraded to a junior suite, which is huge. Overall good experience, but the hotel is a little bit worn. The breakfast was good but not extraordinary. There is a small shopping mall in the building with some shops and pharmacy.

Stayed in September 2024

Nice room Excellent service Excellent in room dining

Stayed in August 2024

Breakfast is bountiful and varied. Glorious shrimp ceviche with popcorn and plantains on the side. In addition, omelettes made to order. delicious bread. Strong coffee served by fleet wait staff. Churros with chocolate sauce. Fruit and yogurts. Room upgrade to business suite was appreciated. Storage of suitcases efficient and secure. Very much appreciate the filtered water station in the lobby area, to cut down on plastic waste. Easy to get cabs or walk to full service supermarket: SuperMaxi. Bar drinks and food reasonable (including shrimp ceviche ) as well as charcuterie board. Pool a delightful temperature.

Stayed in August 2024

The staff were amazing. I had quite bqd altitude sickness. 2 receptionists were particularly helpful Maria Jose and Yessenni. The manager as well Manuel was very caring I felt in very safe hands. Room was very comfortable and bed too.

Stayed in June 2024

Absolutely nothing. Everything was just perfect. The staff went above and beyond to make my stay as pleasant as could be. One staff member, Oscar, was particularly helpful when I was feeling unwell as I checked out. I gave me a bottle of water and then some tea. He walked me out to my taxi and made sure I was feeling better.

I did not have breakfast

Stayed in July 2024

La vista desde la habitación es espectacular

Stayed in June 2024

Nothing

Very nice and comfortable hotel! The staff very kindly upgraded our room as we were on our honeymoon and even gave us a delicious cake in our room on arrival :) The selection of restaurants in the hotel was great.

Stayed in June 2024

There was nothing to complain about. This is an outstanding hotel, well run, and ideally located in the nation’s capital.

Everything first class. Definitely one of the best hotels in Quito. The detailed management, the quality of the food and bar service, including a wonderful breakfast buffet which left nothing out, the quality of the room including a very comfortable bed, thermostatically controlled room, with proper thermostat, powerful shower, etc., made for a pleasant and memorable stay

Stayed in June 2024

Exceptional hotel, staff courteous, friendly and so helpful. Has all the services you need including shops, pharmacy, restaurants, gym and spa

Stayed in May 2024

i'd love to see more restaurant options in the area.

geat facility. quick uber service will quickly take you anywhere. hotel kept functioning through power outages.

Stayed in April 2024

Nothing

Hotel was beautiful staff was so friendly rooms were exceptionally clean

Stayed in November 2023

All was good!

I book this hotel for my colleagues. They all loved it, and really enjoyed the breakfast. Super recommended!

Stayed in October 2023

Main restaurant wasn't open for dinner, but able to order from menu and was served meal in the bar which was fine. However, the 20% discount available in the restaurant wasn't honoured in the bar even though we chose from the restaurant menu. The discount available in the bar was 10%. Had the restaurant been open we would have eaten there so felt we should have been entitled to the higher discount..

Great room, friendly staff. Good selection of food at breakfast though coffee machines not working. Restaurant menu varied and food good.

Stayed in October 2023

Nothing. Everything was great.

Breakfast was great. Travelled with family including young kids, everyone able to find something to their liking. Lots of restaurants in the area within walking distance. Went to a fabulous steak house. Very memorable.

Stayed in July 2023