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Reviews of Hotel Colonial San Agustin 3 stars

Calle Flores N°5-28 con Chile, Centro Historico, Centro Histórico, 170130 Quito, Ecuador

#131 of 163 hotels in Quito

Guests' Choice

Review score

Based on 38 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.3

  • Location

    9.3

  • Facilities

    8.9

  • Staff

    9.4

  • Value for money

    9.2

  • Free WiFi

    9.0

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Showing 1 – 25

  • Reviewed: 23 August 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    The name sums it up. A colonial hotel on the edge of colonial and historic Quito.

    Stayed in August 2025

  • Reviewed: 7 August 2025

    10
    Love the place and staff. Clean and comfortable.
    • Leisure trip
    • Group
    • Standard Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    A bit traffic jam to get here.

    It’s a nice and lovely place. The location is very close to square. The staff are very helpful and nice.

    Stayed in August 2025

  • Reviewed: 1 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 4 nights
    • Submitted via mobile

    The bed and pillows were too firm. The rooms could really benefit from a ceiling fan and / or a climate control system.

    The staff was very nice.

    Stayed in July 2025

  • Reviewed: 18 July 2025

    9.0
    I’d recommend it. Very good value
    • Leisure trip
    • Family with young children
    • Family Room with View
    • Stayed 2 nights
    • Submitted via mobile

    Everything the clean and nice and beautiful. The staff was friendly and great.

    Stayed in July 2025

  • Reviewed: 7 July 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 2 nights

    Great location to the central old part of the city. Good breakfast and very helpful staff

    Stayed in July 2025

  • Reviewed: 10 March 2025

    10
    Cozy outstanding hotel!
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 4 nights
    • Submitted via mobile

    Everything was fantastic!

    This cozy, clean, sweet hotel is located in an outstanding location. It is easy walking to everything in the historical district. Breakfast was outstanding. WIFI was strong. The interior was beautiful. An added bonus was being able to have a beer or glass of wine in their atrium like public area. Highly, highly recommend.

    Stayed in March 2025

  • Reviewed: 17 January 2025

    8.0
    Very friendly and helpful personal, very clean, good location , inside very pleasant
    • Leisure trip
    • People with friends
    • Standard Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Not soundproof. Under our window Was concert for whole night snd we could not sleep

    Personal, cleanesslocation

    Stayed in January 2025

  • Reviewed: 15 October 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 4 nights
    • Submitted via mobile

    Beautiful hotel & they were very accommodating to me. It is located in the heart of the historical old town. Within two short blocks to several large plazas. Ricardo (owner) & his niece were so friendly & nice to me. Even though we did not speak the same language, we communicated via Google Translate. I highly recommend this beautiful, historic hotel.

    Stayed in October 2024

  • Reviewed: 3 June 2024

    8.0
    Love this hotel old charm, Short stay one day is plenty, to see the near attractions.
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 2 nights

    Don't expect any grader here the hotel front doors are locked with chains, the only way to enter the hotel is by ringing the bell, and they will open the door for you. The reason is security the areas are unsafe, but a lot of security presence and police throughout the day make it feel more comfortable. unfortunately, especially at night not recommended as the streets are eerily intimating and devoid of people.

    This hotel had all the charm of a colonial hotel, attention to detail, you immediately transform into another era. The staff was very friendly and accommodating. Best location for walking to the Basilica Del Voto and the old historic neighbourhood and Cathedrals.

    Stayed in May 2024

  • Reviewed: 29 July 2023

    8.0
    Perfect for central location and comfortable stay.
    • Leisure trip
    • Family with young children
    • Family Room with View
    • Stayed 2 nights

    Staff was exceptional. The gentleman running the desk was very responsive and helpful. Hotel is cute and clean, with a great location. The business centre and breakfast area were great spots for our family to hang out after long days of touring around.

    Stayed in July 2023

  • Reviewed: 12 July 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    Had to ask for toilet paper. Only one bath towel.

    Stayed in July 2023

  • Reviewed: 20 March 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Family Room with View
    • Stayed 2 nights
    • Submitted via mobile

    Location is very good. Had several beds in room. Kids loved that. Breakfast was included and good. 24/7 staff was helpful when arrived late.

    Stayed in March 2023

  • Reviewed: 30 October 2022

    9.0
    Historic Hotel in great location with modern conveniences
    • Leisure trip
    • Group
    • Standard Double Room with Two Double Beds
    • Stayed 6 nights

    So the only thing we could think of that was unexpected was the lack of water pressure in the shower but I don't know if that was an isolated thing or one that the entire Centro Historico has to deal with. Ernesto was able to get it working a little better but I don't think there was much he could do and it certainly did not damper our trip.

    Ernesto, Vanessa and Roberto went above and beyond to assist us with anything we asked for, despite not being able to speak proper Spanish to them, including help with wifi, the tv, the water pressure in the shower, breakfast, late check out, etc. In addition, we were able to secure a private driver for tours to Otavalo and Mindo with Gustavo, who picked us up from the airport (hotel transportation). He was a great asset and our day trips with him were very comfortable and easy.

    Stayed in October 2022

  • Reviewed: 23 October 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Family Room with View
    • Stayed 1 night
    • Submitted via mobile

    I thought it was a little expensive for the service you got.

    It was very comfortable and the breakfast was good.

    Stayed in October 2022

  • Reviewed: 14 October 2022

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night

    Wish my room had a window that was near eye-level, only a skylight existed. Maybe this was in the reservation when I booked, and I just didnt notice.

    Bed was very comfortable, room was clean, premises was in a fantastic location, and the hotel itself had a lot of charm. Breakfast was also good.

    Stayed in October 2022

  • Reviewed: 23 September 2022

    10
    Stay here, you won’t regret
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    They lock their gate at 7pm. If you come back after, you have to ring in. They promptly open the gate

    The staff are super nice. Breakfast is exceptional. It is the quaintest hotel I have ever stayed in. Highly recommended

    Stayed in September 2022

  • Reviewed: 18 September 2022

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    nothing

    good location, renovated

    Stayed in September 2022

  • Reviewed: 30 April 2025

    7.0
    It was ok.
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    Small shower place.

    The owners Ricardo and Karina did everything to make my stay comfortable.

    Stayed in April 2025

  • Reviewed: 28 August 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Family Room with View
    • Stayed 3 nights
    • Submitted via mobile

    Our room and bath were very small. We found the hotel overpriced, and 8% are charged for credit card payments. The front door is always locked, so staff have to open the door.

    Great location and beautiful colonial house. We had a family room with 3 queen beds and a city view, which was nice but some of the other rooms had no window. Breakfast was OK with fresh fruit and eggs prepared based on choice.

    Stayed in August 2023

  • Reviewed: 23 August 2023

    6.0
    Convenient location, but noisy & weak room amenities
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night

    Both the wifi signal and shower water pressure were weak, and it was fairly noisy with both music and a populated road outside.

    Very convenient location, and the pillows were good.

    Stayed in July 2023

  • Reviewed: 27 May 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    We had to ring the bell every time coming in and wait for someone to open out in the rain. Room was very small. WiFi barely worked on top floor

    Breakfast was basic but ok, staff was friendly, beds were comfortable. Nice playroom

    Stayed in May 2023

  • Reviewed: 2 April 2023

    6.0
    We found the hotel to be adequate. It is in a good location for exploring the old town. I would not
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights

    We would like to have received a small map of the area.

    The staff were helpful. The hotel was quiet.

    Stayed in March 2023

  • Reviewed: 23 February 2023

    4.0
    Great hotel with great rooms and good location but a staff that tricked us into paying more morey.
    • Leisure trip
    • Family with young children
    • Family Room with View
    • Stayed 5 nights

    Me and my family were totally tricked basically, we got a quotation from booking.com website and when we got to the hotel it turns out they charged us 8% more because we wanted to pay with credit card. Being tricked this way at the moment they know there are not anymore rooms available in the city is very unprofessional.

    Very comfortable rooms.

    Stayed in February 2023

  • Reviewed: 26 October 2022

    3.0
    Better avoid this hotel
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 4 nights

    - none of the staff speak English - poor breakfast, just a rationing system. Scrambled or boiled eggs, some fruit on a large plate, two toasts, some butter, two slices of cheese and half a slice of ham (really half a slice), bad coffee (in Ecuador!). - The hotel has two entrance doors, but guests only have a key to one of them. The second door is closed from 10:00 p.m. until the morning, and if the guest wants to come or go during this time, he/she must ring the bell. But there is no guarantee that someone will come to open it. We had ordered a taxi to the airport for 4:00 in the morning, deliberately through the receptionist, to be sure that he would open for us. But the receptionist fell asleep, we rang the bell intensively for several minutes to wake him up. He arrived late and we were very worried if we would catch the plane. - we had planned two more stays at this hotel, but after this experience we canceled both reservations and chose another hotel.

    central location, clean hotel, good Wi-Fi connection...but that is all that can be called good

    Stayed in October 2022

Showing 1 – 25

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