Hot water wasn't available The windows are not encapsulated good and cold air gets in on the sides The furnitures outside on terraces we're dirty (ex: couch next to the river side) Host was not available during the check-in hours even after ringing the bell

Near the river Had apartments with rooms separated by doors Indoor parking with gate access

Stayed in August 2025

Nothing all was really good....

Excellent location right on the river with a little balcony....walking distance from everything....very welcoming staff.....the owner was very helpful 😀

Stayed in June 2025

Some areas of the apartment don't have great wifi. but there are places within the complex where the wifi works great.

The area is amazing, the view of the river is great, the patio is so nice to hang out on and the staff was great. Clean rooms and bathrooms with hot water and comfortable beds. The fully stocked kitchen is also a plus for cooking meals.

Stayed in May 2025

We were charged an extra $8USD per night for my daughter's certified service dog, which never happened to us anywhere before, and was disappointing. Also, we had an apartment facing the busy street in front, which made it quite noisy. WiFi was extremely weak in the living area, and non-existent in the bedroom. The place could use a little TLC, and looks better online than in real life!

The location beside the river and close to downtown is fantastic. The apartments are roomy, and clean. Staff was very friendly and helpful. Parking is secure. Decent restaurants nearby.

Stayed in April 2025

Location

Stayed in October 2024

I loved the room and the views of the river. The garden is lush with plants and trees and you can smell the flowers. I enjoyed reading on the hammock. For me the location was excellent as next door to a vegan restaurant with views of the river and great food! The hotel is family owned and the owners are lovely and very welcoming. It is extremely safe as it is all gated with access only by key fob. It’s also pet friendly for those who want to bring their animal companions. Will definitely be staying at Otorongo Hotel again!

Stayed in May 2024

Nothing, it was a great stay.

Traditionally built apartment complex very close to Cuenca historic centre. Our apartments (we extended our stay so had to move) were simple, but the beds were excellent and there were ample facilities for self catering. We found the rooms well soundproofed. The staff were very friendly and there is secure off street parking. It's about ten minutes walk to the historic centre and many restaurants and bars.

Stayed in December 2023

Nothing

The little garden, the location, the sound proof bedrooms and really amazing staff.

Stayed in September 2023

Beautiful location on the river. Furnished apartments with full kitchens. Friendly, helpful staff.

Stayed in August 2023

Great place, quiet, clean, great location and parking

Stayed in June 2023

Nothing bad but good to be aware of: one of the dogs is quite the guard and so whilst he makes sure you'll feel very safe, his barking did keep me up for some time. Nothing a few earplugs can't fix though!

The owners are very active outdoor folks and so you're in great hands if you're looking to get out and about and explore the amazing nature surrounding Cuenca. The place itself is situated right next to one of Cuenca's 4 rivers, and so as a guest, you're enjoying the calming and relaxing white noise produced by it. The apartment I stayed in gave access to a kitchen and cabinets and so this is a suitable place for longer stays. The 2 adorable dogs were a pleasant presence being away from my own canine.

Stayed in April 2023

the bed wasn't too comfortable.

a comfortable place so close to everything, the owner and the staff was so helpful for tells us about the information we need. Thank you for making our time in Cuenca so wonderful.

Stayed in March 2023

The host and hostess. The owners left their children in charge for >1month. In that time I was told by the daughter that I shouldn’t wake her up for hot water at 1230am. The day before that another tenant left 5 months early because the owners’ dog, off leash, bit a residences dog …the son blamed it on the guest dogs fault. I have filed a fraud report against Otorongo apartments and have moved Nextdoor to Bhatan Venue.

Location by the dried up river

Stayed in September 2024

There were items listed as being in the apartment that were not, such as a microwave, dishwasher & washing machine They didn't take card payments and this was not apparent until the booking was made

The apartment was clean There was nice linen on the bed The kitchen had ample crockery & pans Very nice garden areas with seating Quiet location

Stayed in October 2023

There are no comments available for this review

Stayed in December 2023

There are no comments available for this review

Stayed in September 2023

There are no comments available for this review

Stayed in July 2023