“I loved all of it. The satff were very polite, friendly, knowledgeable, and helpful. The concierge attendants David and Erick were very willing to answer any questions and made many suggestions whenever needed. Mauricio, another of the front desk help, perhaps a bellboy, helped with my suitcases since the hotel does not have an elevator. The kitchen staff from the chef Monica to the server Nicole they were all very accommodating. A big THANK YOU to them all. This can be expected with most early 1900s buildings. This is a historically sound edifice with amazing rooms and vistas. I recommend it highly. The family size apartment is magnificent. With a cornerview of Cuenca.”
“Beautiful old building with lots of charm. Food in the cafe below was ok and it could be brought up to the room. Huge room and hot water for the showers.”
“Friendly helpful staff,even helped me with my learning of Spanish.Room was nice and spacious
Excellent location.Breakfast was outstanding.
Muchas gracias to Monica the owner and all the staff for a wonderful time.”
“The hotel is called Hotel Balcon del Arte. The entrance is set back from the street. I arrived late and was let in by the nightwatchman and given my room key directly. My street facing room was lovely. Large, clean and a comfortable bed. The bathroom was functional and clean. The shower was not always hot. Good wi-fi signal. Situated centrally, it was an easy walk to restaurants, shops and museums. The ladies who were on reception were friendly and helpful. Good value for money.”
“Great spa with thermal spring water in a large swimming pool, a hotter small pool., cold pool, mud therapy pool and steam rooms. Lovely roomy Junior Suite. Weather was cool so we were glad there was heating to turn on.”
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