Just little thing

It was a great experience

Stayed in August 2025

Unfortunately, we had issues with the air conditioning in our room for the first two nights. We reported the problem several times, but it was not resolved until we requested a room change

The facilities are beautiful and the entertainment options for children are very good. The food was great.

Stayed in August 2025

Low staff to patrons ratio in some areas of service.

It's certainly good value for money. Great food choices at the Food Market and speciality restaurants. Staff are courteous and helpful. Facility is in good shape.

Stayed in August 2025

Yes

Is was good

Stayed in August 2025

Food was alwas cold

The grandkids loved the pool

Stayed in July 2025

Buffett needs better food options

Nice staff and clean installments

Stayed in July 2025

It would be nice to have an elevator, cleaner, and free babysitting for small children.

Thank you for a wonderful vacation, for the care with which you take care of every tourist and try to make everyone feel good. For cleaning up the algae, for the people who work at the reception, the waiters, the cooks, everyone who cares about cleanliness, for the children's room, for the space you created with love, for the wonderful rooms, it's a pity that there is no elevator, but we managed with the child, thank you for the vacation

Stayed in June 2025

The beaches were dirty. I could not swim in the water. No service at the restaurants, not even water was offered. The rooms looked more older than the entrance, looks like they upgraded the entrance area and didn’t invest in the rooms.

The place has multiple pools and area was clean. The walk way was pretty with ducks and birds walking all around.

Stayed in July 2025

I did not like the sales on the beach. And I wasn't crazy about the food. But that may have been more a cultural preference.

The room, facilities and workers were wonderful!

Stayed in May 2025

Some of the restaurants had "non-exceptional" service. Servers appeared to be grumpy. We were overcharged for our large group, but thankfully it was quickly remedied.

Excellent selection of places to eat, places to swim, things to do. Everyone had fun!

Stayed in June 2025

The family room staff. . . they did not pay a lot of attention to the customers + de AC in the family room was down during our stay.

The amazing pools and the facilities.

Stayed in June 2025

Cats on the restaurant. So disgasting and dissapointed. The beach was not pretty

Service

Stayed in June 2025

Wish there was English tv channel .To many solicitors !!! We just wanted to relax but every 5 mins there is someone trying to sell us something .

All the staff looked happy , food was great , beach was nice ( they clean the seaweed everyday ) , pool was good and have alot of seating area . We paid extra for vip platinum and it was well worthed .

Stayed in June 2025

The front desk attention

Excelent services

Stayed in June 2025

The buffet offer limited options and not have much variety

The clean facilities and staff

Stayed in May 2025

The food is extremely mediocre. Very disappointed with the Brazilian restaurant especially. Ice Cream shop only opens at 4pm, which was also a bummer. Limited cocktail options in a lot of the bars. The night entertainment varied from low production value (game shows with guests), to full circus productions. I wish the production value was higher at night more consistently.

The wildlife in the resort was fantastic. We stayed with our toddlers and they loved the peacocks, flamingos. ducks, turtles, iguanas, and birds walking around freely. Beautiful beach and pools too.

Stayed in May 2025

The bed sheets should be updated and the towels in the room should be replenished without having to call the front desk.

Room was spacious, the pools were beautiful and the beach was very accessible. Staff is excellent and very attentive. The facilities are amazing and very well maintained. Incredible to see peacocks roaming around. The food was very good, despite other negative reviews. Great activities and facilities for kids. They even brought a cake for my daughter's birthday without additional cost. Highly recommend.

Stayed in April 2025

The timeshare was pushy. We had to tell several of them no. The whole presentation is 90 mins and with kids that is not something that people want to spend their time doing. Stingy with room towels and pool towels.

The property was beautiful. We loved all the pools, the rooms were kept clean daily. There were staff always cleaning the grounds. The food halls and restaurants were always clean. Great for the whole family. Always something to do.

Stayed in April 2025

Sports bar food, kids pool was dated and needs a newer slides & a lazy river.

Restaurants, cafe, staff & location were all wonderful.

Stayed in April 2025

Huge property, very clean, well spaced out.

Stayed in April 2025

The property was beautiful. I love everything about the property besides the food offered at the buffet, and for some reason, every night in my room, I had a big bug. Now I will say that someone came to save me every time. So, the service was provided promptly even with a slight language barrier. I believe that because my room was right across from the pool and on the ground level is why they found my room. The TV stopped working the last two days off my trip, which didn't bother me because we weren't in the room other than to shower and sleep. The toilet did run for a while after each use. But all in all, I would definitely come back just for the property and service, but I will only eat at the hibachi restaurant.lol.

Stayed in March 2025

The food could of been little better

Everything

Stayed in March 2025

The food at the buffet was mediocre… 4/10. Extremely bland with lil to no seasoning.

Resort is very very kid friendly! Clean and right on the beach.

Stayed in March 2025

The room was not that clean it has smell to it, plus it was small for a family of 4. There is no microwave in the room. The fridge didn't keep cold. On our side,of the building, the hallway was very dark.There are no changing stations in the bathrooms in most places. Did not know you have to pay for daycare. You have to pay extra for fast working internet.

Different activities available for kids and adults

Stayed in March 2025