La variedad de la comida.

Stayed in August 2025

The beach shore was full of sargasso but I was able to enjoy and swim going going a little farther inside.

The facilities were beautiful, the room very nice, the food variety and quality was improved. They added variety of seafood not seen last year when I visited the resort. The quality of the beverages very good.

Stayed in August 2025

The drinks that were served didn’t have any alcohol or if there was any it was not tasted in any of the drinks even if we asked for something more stronger. I guess all inclusive alcoholic beverages are very low grade.

Room was very clean, quiet and comfortable. I didn’t really use the pool but it seemed to be well maintained and would meet expectations

Stayed in August 2025

Ac in our room was poor

Beach was beautiful

Stayed in June 2025

I like everything he was ok, management fine , service ok.

The service the food specially the lady making the jus she,s very kind and undestanding people

Stayed in June 2025

Average food and drinks, furniture could do with an upgrade. Staff could be more attentive at times. Top tip: bring dollars for tips!

Beautiful beach and resort. Setting was stunning. Some brilliant and welcoming staff.

Stayed in June 2025

Restaurants were not the best

Right on the beach and loved the swim up bar

Stayed in June 2025

Location wasn’t close to other things, not really much to do around the resort, it only had one main pool with one pool bar so was crowded.

Nice but no one told us we had an appointed person to do the reservations because I booked on booking yet we went the first day 3xs to the reservation table and no one said anything.

Stayed in May 2025

Food was average. Mexican restaurant very poor

Swimming pools and beach

Stayed in May 2025

No umbrellas in the swimming pool. My wife fell because one chair leg it brokes. In the theatre area. I asked a top floor, they gave us a first floor. I asked some decorations for the honeymoon. The direction demanded to a very expensive florist. I asked to Juana Panyagua, our cleaner, and she make a good job, without any fuss. In the Alcazar restaurant the staff can be more friendly. In the other places, all good.

It was more quiet than other Resort in the area. It was easier to find beds around the swimming pools.

Stayed in March 2025

love the resort's proximity to the beach, staff was friendly and professional. Entertainment was good.

Stayed in April 2025

It may have been because we arrived at the end of a very busy (spring break) period, but 'service with a smile' was seriously lacking during our stay. Staff often seemed like they couldn't be bothered and were sometimes borderline rude. It was near impossible to get drinks at times, even when seated for dinner at the buffet. We were allocated a 'butler' on check-in who came with us to our room and then was never to be heard from again, even when we tried to reach out to change dinner reservations (as others have flagged, trying to book/change restaurant reservations was impossible). Excursions from the hotel are extortionate - would recommend Get Your Guide instead. Dietary restrictions are not considered in the buffets - there are no signs anywhere for what was vegetarian (let alone vegan/GF) and the same cutlery was used to handle food at the live stations. Lastly, a lot more shade is also needed for the loungers around the main pool.

Huge resort with plenty of pools and easy access to an incredible beach. There was an abundance of loungers by the pool/beach. Evening entertainment was always excellent - a lot of effort went into this. Room was large, well-stocked and relatively clean/comfortable (although bedding/furniture could do with a refresh). Check-out was easy and we were allowed to keep our bands on / use the hotel facilities until we left the hotel.

Stayed in March 2025

Everything is amazing but they should put more vegetarian options apart from salads.

Stayed in March 2025

Staff that been very loud early in the morning while cleaning.

Good hotel with ocean view, beautiful beach. Good food, restaurants maybe not so good but buffe was good. Everyday cleaning service, friendly staff.

Stayed in March 2025

Due to demand and high number of guests, there were few problems with towels, but thats it.

The best stay that I had in last few years. Great value for the money. Everything was perfect for rest and enjoyment.

Stayed in December 2024

I didn't like the bathrooms located at the beach, they were very dirty, they shouldn't be like that.

I really like the staff members because they are always there to support you, specially my guy Carlos R very attentive and very kind.

Stayed in November 2024

The beach is fantastic.

Stayed in November 2024

The restaurants are ok but nothing special!

The room are very clean, big, with a great bathroom. The staff’s care with the garden and the common area in general. The lobby is the most beautiful lobby than I have ever seen.

Stayed in July 2024

We had to change room due to the air conditioner but everything else was perfect.

A lot of food options and activities during the week. All staff were really friendly.

Stayed in October 2024

We had some air conditioner issues, but everything was resolved.

A lot of food options and activities.

Stayed in October 2024

The room was OK but they used to turn off the a/c during the mornings without previous advice in order to save energy. Since weather was hot, the room didn't feel comfortable at all. The food was good but very basic. You won't find any gourmet/ fancy food. Variety of proteins (meat, fish, etc) was very poor.

The beach was nice and warm. My reservation with Booking.com included a reservation in the seafood restaurant, which was very convenient because chances are low to find availability via the resort. The food at Las Caracolas was very nice.

Stayed in September 2024

We need more activities in the pool and in the facility

The food, facility, staff is good, friendly

Stayed in September 2024

Receptionists were not enough to assist The room was cleaned when needed, however I had to ask to change the sheets , to bring more towels, to fill the body wash and didn’t really order the room just the basic stuff. The service in the buffet in the morning was kinda poor.

Everything was good Mostly

Stayed in September 2024

The pool hours could be a bit longer .....

Pleasant staff,cleanliness and beautiful surrounds.

Stayed in August 2024