Some of the staff were rude to my fiancé, because he was a man who didn’t speak Spanish. Unless they saw money in his hand, he was treated poorly by a lot of front desk staff when he was kindly asking for help. They were never rude to me, although we did have a bad experience with the shuttle for the way back to the airport. We also were sent in the wrong direction a lot of times when asking for help. One day we missed housekeeping, requested just a pop and water restock at the front desk- were told 15 minutes and they never came. All minor inconveniences over the course of one great week.

I’m usually not a fan of larger resorts, but I definitely enjoyed how they had it all spread out. The pool we had closest to our room was never overcrowded, the buffet always had tables, not super long waits for drinks, etc. The club was awesome, the casino was so much fun. They definitely have something always going on in terms of night life which we really appreciated! The food in the buffet was awesome, we were so pleasantly surprised. And the service was always great. We ended up cancelling all of our a la carte dinners and rocking with the buffet all week! My fiancé and I had a lovely week and we will probably be back!

Stayed in October 2024

The room was hot the A/C was not working I asked 3 times and they could'nt fix it and they tried to change the room and was the same.

Stayed in September 2024

Rooms need maintenance and updating.

Many amenities within the resort, and entertainment throughout.

Stayed in September 2024

Food, some employees only working for tips.

Pools, beach, room

Stayed in August 2024

Long distance from the beach and lobby

Great beach lovely gardens

Stayed in July 2024

I waited one hour for check in although I made check in online previously.

The people, the location and the attentions.

Stayed in July 2024

The Hotel seemed a little bit "tired" in some areas....some tiles damaged or missing, lots of plastic cups and plates left around by residents. There were lots of children's water slides out of service with tatty tape across entrances etc, pool railings loose and just felt like it needed a little bit of tender loving care. Sometimes the pool seemed a little bit unclean where people drinking in the pool, full cups poolside spilled etc. Minor gripe. Waiters and Waitresses seemed over stretched at meal times and less attentive than I would expect (in my own opinion). The mosquitos were particularly hungry, but that wasnt the hotels fault plus the inconvenience of Hurricane Beryl passing by but the hotel kept everybody informed with clear communications and updates at all times. Very well managed.

Great selection on the buffet at Breakfast, Lunch and Dinner with themed evenings. A La Carte options are great and varied across the hotel campus. Pools are good and freely available with activities on offer through the afternoons. Swim up bars and range of drinks also very good through the day. The gym was well serviced and perfectly usable Staff eager to help and friendly to say hello, greet you and make you feel welcome. Rooms are very comfortable and air conditioning worked very well with Room Service and extra laundry options well done. Check In / Check Out service very good as well as concierge getting all baggage from reception to room. Management of the Hurricane Beryl situation was very well managed throughout.

Stayed in July 2024

Room need a bit more of an update, buffet area need to get rid of a smell coming in the entrance

Friendly staff, food overall was a solid 8, you felt secured with in the resort

Stayed in May 2024

I wish that had flyers or something in the rooms letting you know what the activities of the day were. Most of the time I was unable to pull up the app due to slow internet. Our room was infested with mosquitos and we were bitten well over 100 times. They did spray our room but it did not help.

It was beautiful.

Stayed in May 2024

Room

Beach,dinner OK

Stayed in April 2024

Bathroom by pool was not serviced enough- out of toilet paper multiple times. On Sunday there was a waterfall from the ceiling (at midnight no less)...the a.c. needed milking?!?!? Condensation pan full- several gallons removed by staff.. at midnight. Though people did their best for sure-and bugs ate to be expected-three cockroaches in the dining room.

Location good and generally beautiful with staff endlessly cleaning the grounds.. People responsive and helpful . Very great "cooked in front of me" food options.

Stayed in April 2024

there were fights over pool chairs with rude French visitors. Problems with toilets not flushing. Not enough plug-in outlets for modern technology. Problems with mosquitos especially around the so-called grove and stagnant water in the middle of the property. Over-crowding at the beach site and the pool. Property is too big--would not book there again in the future. No introduction to the site and what it offered. No physical map for older people who do not rely on cell phones.

8 specialty restaurants, middle pool, buffet. Staff at bars where excellent.

Stayed in February 2024

I wish the pools were open longer

I loved everything about it

Stayed in March 2024

We had trouble with insect bites in the room and outside locations

Resort was well laid out with excellent facilities

Stayed in March 2024

Some staff rude , not clean enough , really small beach sunbeds close together , people putting towels over sunbeds if you dont do that early in the morning you wont have a space to stay . Wifi poor

Pools food reception rooms

Stayed in March 2024

Mosquitos were a lot in one of my room Washrooms needs renovation taps seems worn out… Only problem we faced was language barrier sometimes it seemed hard to explain staff members what we are looking for

The location was near the beach vibes were very lively Rooms were very spacious and location of our rooms were amazing All parties happened there were really fun Staff was great Food Truck serves the best food and breakfast was to yummy We loved sitting in lobby Loved the SPA services people of Punta Cana are so kind, humble and happy people

Stayed in March 2024

My room was infested with mosquitos. It was far too old. The gym center was totally obsolete

The food at the main restaurant

Stayed in February 2024

Our room was awful and needs updating. One outlet, poor air conditioning, bad lighting and just plain OLD

Loved the facilities, pool area and beach and the entertainment was great

Stayed in February 2024

The facilites aré very nice, i just have trouble walking AND they gave me a room on the 3rd floor

Stayed in January 2024

The membership preference, because I paid good money and feel discriminated

could not find a spot for me at the beach, even thou there where many empty shairs they belong to members only... to bad

Stayed in December 2023

You have to get to the beach at 6 am to find a free chair and an umbrella. The beach is small for all tourists!

the food was very good and varied. The best food I've seen at All inclusive! Of course, the drinks too!

Stayed in January 2024

Overcrowded, lines for everything.

Very spread out with lots to do.

Stayed in January 2024

Gym. Urgently needs to be updated.

everything except the gym.

Stayed in December 2023

I would like to caveat the comments below with the disclaimer that I fully appreciate these are first world problems in comparison to the living conditions of many of the residents of the DR and perhaps some of the staff that may even work in the hotel too. They were minor and did not in any way detract from our enjoyment of our holiday. The drawers in the bedroom had broken runners so couldn't be used. Safe in one of the rooms wasn't working.

The seating area in the main reception was beautiful. Plenty of loungers and tables on the terrace at the beach. The food in the buffet was excellent. The evening entertainment was of a high quality. Rooms were clean and spacious. Beds comfortable. Effective AC Can't wait to go back. Thank you for all the hard work that goes on behind the scenes to create such a wonderful place to relax and unwind.

Stayed in November 2023

I did not dislike anything!

Breakfast was awesome location is top tier

Stayed in October 2023