The internet connection is really poor, especially knowing that we need to pay for WiFi seperatly I would expect for it to be working in the rooms, but it wasn’t . Claro service there is unfortunately super poor like in many other places so was relaying strongly on WiFi that is paid

The hotel is overall clean, has a nice small gym, and absolutely amazing view. It’s really amazing to be able to dine wich such a beautiful view

Stayed in May 2025

There is no bar near the pool. A pool bar would be nice

The property was nice and well kept. The pool, jacuzzi and beach are nice. Its relatively easy to get around.

Stayed in July 2025

The lunch was meh

The location

Stayed in June 2025

Need some upkeep and upgrading.

Beach and views

Stayed in June 2025

During my stay, there was almost no type of entertainment. Excursions (paid separately) available for off-site activities.

Had a really good time. I would definitely consider staying here again. Everything went well!

Stayed in April 2025

TV did not work, no hot water in shower, paid for internet that seldom worked and staff were uninterested

The views were fabulous

Stayed in April 2025

The facilities need better up keep. The rooms were not thoroughly cleaned or maintained, there was mold on the balcony curtain, the paint on the ceiling above the shower was peeling, our bathroom faucet was broken upon arrival, and the floors were not thoroughly cleaned.

The actual activities were well distributed in the resort. It was nice that there were two pools and the way they were distributed made it feel more exclusive. The access to the 2 beaches was nice.

Stayed in March 2025

italian restaurant absoltlty not authentic neigher good very cold water in pool

food variety big pool need more activites/games/playground for kids

Stayed in January 2025

Biggest thing was the sliding doors definitely need updating or fixing. Air conditioning didn't work. No Elevators. Also would have like the bars to open up earlier.

bar service and restaurant were great.

Stayed in January 2025

The shower of room 2504 was broken and not enough hot water shower, the bed was like a 6.5, the front door of my room has like 1 inch short l, that air and you can listen to people talking in the hallway and the live activity party from outside. The tv channel quality was poor, front desk staff didn’t listen to you, and when ask to speak to hotel manager they send you to other staff, in my room the telephone didn’t work also, this hotel is more for residents that for tourists.

The property in the old wing was not that good, that the newer area or wing or building. My room was like a motel.

Stayed in December 2024

I didn't like the spa employees constantly trying to sell me services I also didn't like the fact that the internet only worked outside and not in the rooms or patios. Not worth the price I paid for it. The rooms are run down and not worth what they are charging

The food was good and the staff friendly and helpful. I enjoyed the alacarte restaurants

Stayed in December 2024

The standards rooms are terrible

The Beach was AMAZING

Stayed in December 2024

The staff of the bar and buffet the was a little upset and they didn’t answer properly when you asked something and they look like they don’t want to work or if they don’t like you.

I like that they are clean and comfortable and the room was awesome Teresa is a good housekeeper.

Stayed in October 2024

The facilities are old, and not very clean, for example the towers were in bad condition, our bathroom was a little old with bugs, the tv was very very old and the programs are horribles, the WiFi sucks, first has a cost (4$ per 24 hours) this is very indisposed, second if you pay for a WiFi you expect a good WiFi, but no, was a terrible WiFi. It’s cheap, but we was in another cheaper hotels with better facilities Maybe we not back again

Good food, good pools, and good beaches, we enjoyed that

Stayed in October 2024

Buffet needs an update on food. Mostly everyday was the same food.

Everything was close by restaurants bars and hookah.

Stayed in October 2024

Not many varieties of foods bad shows at night and not much animation

It was clean but did not have much animation or variety of food but it was good

Stayed in September 2024

Because one bar 🍺 at the beach ⛱️

Their pool and their services

Stayed in September 2024

No signal in the rooms.....so bad

Evething was good..

Stayed in September 2024

Staff who work at the buffet look overwhelmed and over worked. Need more staff at buffet. But in overall resort is very nice.

Clean and very beautiful decoration

Stayed in August 2024

The plastic cup is not possible. They must take care of the environment.

The food, the pool

Stayed in August 2024

Nothing stands out really

Stayed in July 2024

food variety was limited

dinner buffet was ok, a la carte restaurant were ok

Stayed in August 2024

They have this day pass , and tha beach all the time have people with speakers soo loud

Thanks to YouTube video I was found out that hotel have Select , that save my vacation the best , international restaurant good , they changed some parte of the menu for my husband because he had Lactose intolerance , the others were just good

Stayed in July 2024

The rooms should have been better no matter what the cost. Persantation is important for business. The Dell drinks need to be better

The beach area

Stayed in June 2024