Although the place was very nice the room was very gross. Not clean at all. Killed mosquitoes on the wall, stains on literally everything. Toilet seat was stains brown and yellow. Headboard on the bed looked so dirty and gross. I basically wanted to touch nothing in the room. The doors for the room had about an inch at the bottom that was open where bugs and mosquitoes could get in and also slightly open on the side of the door. The alcohol. It's not even worth drinking. It's so weak and gross. I think it was called classic or classico or something like that. But tequila didn't even taste like tequila. They did have aperol so I drank that the whole time. They also had just a couple cheap brands known any US but not anything I would drink. The food was right under cruise food. We did not like it at all. There were only a handful of things we enjoyed, The hibachi was good and so was the filet at tartufo and the rotisserie chickens they did on the beach. The pools were so disgusting. I mean there's 's hundreds of people in them. And because we were up every morning at about 7:00 and walked by the pools, you could tell nobody cleans them after the day is done. There was all kinds of little hairs and stuff floating. In the water land it always looked cloudy in all the pools. The tables we sat at for dinner and lunch were always dirty or sticky. We saw the cooks touching raw chicken with cooked chicken and vice versa. Some of the staff weren't in the best of moods. But most were nice. Not much for activities and entertainment. They make you wear a bracelet that has really long ends and it's annoying because it gets in the food and gets in all kinds of things. The place is huge so they have shuttles. I noticed a lot of people complaining that they had to walk but us personally We loved getting in our steps and refused to take the shuttles lol Would I book here again, probably not. Id probably splurge a bit more and get a better hotel.

The resort grounds were beautiful and so was the beach even if we did go during seaweed season. For the most part the staff was great. If you find the staff outside wearing green you can ask them for a coconut and they will get you a fresh one and cut it open for you to drink. The steak at tartufo was their only good steak. And one day during lunch at the beach they had rotisserie chicken that we a bit dry but good. They have aperol included. Vendors trying to sell on the beach but they were not pushing and it was nice to be able to buy my kids a souvenir without having to get up. Hibachi restaurant was also good. Although the rooms were not very clean, they were very spacious.

Stayed in September 2025

Staff was difficult to get ahold of. Had to constantly call housekeeping for more towels as enough was not provided

Nice property and views!

Stayed in July 2025

Room cleaning was inconsistent

Beach and facilities

Stayed in June 2025

Being able to possibly book the transfor or train to different locations if you were far away

Only had tje buffet and it was amazing lots of various options to choose from

Stayed in August 2025

It is a very big resort, they run a shuttle every 10-15 minutes but it is always full. It will be best to have a couple of shuttles running at the same time, especially for elders or people with mobility issues. The restaurants are good but the app is not updated and makes it difficult to reserve online we needed to visit the lobby every time to make reservations or see the show schedule.

The hotel is well maintained and facilities are clean and updated.

Stayed in August 2025

Not clean

Hotel was nice...but not very clean...we found a little roach in our room..one at el Trapuche by the bread walking on the counter and we saw one on the floor at el Gaucho! That was horrible!!!

Stayed in August 2025

To much sargasso at the beach

Good service, clean installations, a lot of food and drinks

Stayed in July 2025

The level of the room and room mini bar should have more options such as snacks chips chocolates as other hotels have. I had to ask several times to restock. Wi-Fi was in and out of service.

The staff where amazing, they were the best of the hotel.

Stayed in August 2025

I didn't like the cleaning and the fact that the room was not available at the 3:00 check-in time

I like that it was big. It was value for money, with many options for food and drinks. The entertainment at night, the staff, customer service, and safety

Stayed in August 2025

The reservation for the restaurants , the alcohol drinks was cheap quality.

Catamaran

Stayed in August 2025

The shuttle runs every 10 minutes, but during busy times it often gets full, and you may have to wait longer - not very convenient. The beach bar also tends to have long lines, so it can take quite a while to get a drink.

Stunning beach and convenient all-inclusive dining - no need to leave the resort.

Stayed in July 2025

The pools were not the cleanest.

It was close to local shops and restaurants

Stayed in July 2025

Property is very large. You have to use shuttles to get around, which can be cumbersome because of the hot sun. Food choices in restaurants could have been more varied.

Staff was always pleasant, rooms are clean.

Stayed in August 2025

The food wasn’t the best😭

The property is very beautiful and big

Stayed in July 2025

Lack of pool, and lack of entertainment

The food was awesome

Stayed in July 2025

Coffee shop - the waitresses seem to not care to serve people , we waited 20 minutes our first day there and when I went to the front to clarify whether we ordered at the counter , a lady rudely told me that someone will be with me , I then tried explaining I had been waiting a while and the waitress kept walking by and ignoring she said well you can’t order here go sit down . This is not the type of treatment you expect at any resort especially at an all inclusive , we pay for our food and drinks ahead of Time , no need to make it seem like it’s a bother to ask for service , we visited multiple times and noticed we weren’t the only ones having to go to the counter requesting to be helped . This needs to be addressed because treatment like this really gives people a bad experience and may determine whether they choose to return to that resort . I have stayed at multiple resorts and was shocked by this employees tasteless actions , usually customer service is a top priority at all inclusive resorts . Restaurant reservations- the reservation system made sense however we couldn’t eat at any of the specialty restaurants our first day since you requires a 24 hour reservation in advance , so that was a bummer . But the other two days we tried their restaurants made up for it , I enjoyed the food both days Check in- was a bit chaotic but we did arrive at the same time as multiple big groups , so the front desk was very busy and full of people but not sure if that really had anything to do with the staff itself , just after a long day of travel you expect to ease into your room as quickly as possible

Restaurants - we had hibachi and steakhouse , the hibachi was good and the steakhouse was decent . Service was good . The buffets had decent foods and service there was also good Room service - our room was clean every time we came back from breakfast and our mini bar restocked Bar- Richard our bartender for this trip was wonderful and respectful! We looked forward to going to the lobby bar because we knew we would receive wonderful service from him Coffee shop - Juan M was great , I don’t believe he was a waiter , but bussing tables but regardless took our order since the waitresses at the coffee shop were in no rush to serve their clients . Also the drinks we ordered were good Activities - the white party was very fun , I usually don’t stay up late , but I stayed for the whole event . The DJ and entertainers definitely set a good ambiance . We also attended Latin night and had a blast. Rooms - the rooms were comfortable and spacious

Stayed in July 2025

Rooms should be ventilated before guests arrive. They have musty smell.

Very nice resort. The only thing that made our stay not excellent was the seaweed. Everything else was great.

Stayed in July 2025

Insects in the bathroom.

Pool by my room beach was nice

Stayed in July 2025

Everything was good overall, just wish the AC in the rooms had better cooling.

We had a wonderful stay! The food was excellent, especially at all the on-site restaurants. The staff were friendly and welcoming throughout. There were plenty of fun activities—our favorites were the pool foam party and the beach white party. Overall, a great experience!

Stayed in July 2025

Everything

Stayed in July 2025

The resort was beautiful and the platinum service was amazing

Stayed in July 2025

N/A

The natural eco walk and all of the peacocks and ducks walking freely.Great experience for the kids.

Stayed in July 2025

breakfast, lunch and afternoon snacks, need to improve on quality, this is a big resort, imaging a small city going to lunch at the same time in a buffet, it's almost impossible to keep the quality of the buffet food and you have long lines. The snacks (food trucks) are the worse, even the cookers doesn't care on what and how they are cooking. Again, is a big resort with a lot (a lot) of people.

The resort is quite new, so the rooms are very good and everything works. We liked the restaurants ONLY in the dinner, because the dinner works under reservation with an a la carte menu.

Stayed in July 2025

I didn’t like that the rooms didn’t get that cold and the water didn’t get hot also the golf carts wait times some of the days were longer than 10 minutes.

I liked the rooms and the restaurants on the resort and how they offered golf cart transportation and the swim up bar

Stayed in June 2025