The 3+ hour check-in delay.

The food quality.

Stayed in January 2025

The customer service, the staff (some of them) are so rude and food very limited. For all inclusive, activities must be better

The location

Stayed in July 2023

food was ok , sports bar off lobby was like a pool Hall bar… really quite tacky

the room was nice

Stayed in June 2023

snack bar wasn’t open late will be better if it was open till 12 am

good staff clean place

Stayed in February 2023

The mosquitos inside the villa ate me up, and although the staff was super friendly, a huge portion of the staff do not speak English which makes it hard to request items we needed like wash clothes. She kept bringing drying towels. It pushes me to learn Spanish. This is the second country we have visited that speaks Spanish so I'm going to invest in lessons. The buffet was not to my taste but with that being said I'm in another country so I think it's important to try different foods. We requested maintenance a few times. The washer leaked water - they never came so we had to soak it up using drying towels, they never informed us the AC only works when you close the patio doors a particular way. It was so hot. We sweated for 3 days before maintenance told us. The TV in the living room didn't work when we arrived and they switched it out with a TV that has green lines through it which was no better. We have a 22 yr old son and an 8 yr old daughter and wanted separate beds. We told them this and they brought in 2 twin mattress/box spring combos. We just let it be but I think that's where the language barrier comes into play. We had a 2 bedroom villa but the 2nd room we wanted twin beds in there not 2 beds in the middle of the living room floor. The bathroom had a strong water/mold smell, so I cleaned it with used bleach, and the next day I found a solution that absorbs the smell. The light bulbs in all but 2 lamps were burned out. The hall bathroom door sticks. The ceiling fans do not give out air at all.

I liked that our villa was close to the restaurants, the villa was off of the Marina which was extremely beautiful especially at night with the Christmas lights, the amount of space we had in the villa, the location was great, we had 5 different places to choose from to eat, we had convenient shopping on the resort, the pool area was beautiful and clean, and the staff was extremely pleasant. The breeze from the pergola was AMAZING. I could stay out there all day and night. Transportation was extremely easy and assemble. The beach is a 5 min drive but it's gorgeous and offers free lunch. The Christmas program was amazing.

Stayed in December 2022

They have to close this hotel is very bad

Bad food very bad

Stayed in August 2025

The beach was too far and the food sucks

Beach was too far, food was not good at all

Stayed in February 2025

The property was in the issue that main issue was a staff. Let’s staff treats you like you are bothering them we had the worst experience ever. The staff has very poor communications among each other and they do their job like just half ass everything. I would also like to add on that he wants to be the staff on the beach were very rude and they served uncooked Food and they also try to serve somebody else’s leftovers to us and so be honest I don’t know what was done about the whole situation because we did complain in reception and we didn’t hear back or what was done with all of the things that I’m staying right now. The hotel is also not medical issue friendly for example there was a person waiting for over an hour and trying to contact room service they had diabetes that wasn’t able to go to the buffet before it closed and Food was not offered to him after he complained about not being able to make it on time to the buffet and that he was hungry and had to drink his medication so if you’re going to This resort make sure you don’t have any medical illnesses that could put your own life at risk because so be completely honest they don’t care. I also felt like most of the staff were very discriminatory to worse us. I say that’s because I was a Dominican I saw them prioritize tourists rather than treating us like equals I am a US citizen but my parents are both Dominicans so I speak the language very well and because I was communicating with my family in Spanish most of the time they treated us less than the rest of the tourists they were there. They probably has them when it came to service even though we were sitting there before they were.

The only thing I liked about the property was the aesthetics of it.

Stayed in January 2025

When we arrived our room wasn't ready. Upon waiting for over 4 hours we finally able to enter the room which was nearly 8 pm. Our room key stopped working. Our server was rude at the beach restaurant but then apologized.

The location was ok. Only wish is to have a beach within walking distance.There is a shuttle to a beautiful beach with food and drink available. Staff and food were both above average.

Stayed in December 2024

Air conditioning needs to be cooler

The friendly staff, very accommodating.

Stayed in July 2024

Nothing

Everything

Stayed in March 2024

Trouble of payment, no response for questions, not organized well. .

Clean and large room

Stayed in February 2024

Clean and we’ll located

Stayed in January 2024

The price I paid wasn’t worth the stay. It smells in certain areas. I’m assuming because they’re still doing construction in the area. There are very few restaurants. I would say only two different restaurants to eat at (food is mediocre). I also believe someone working at the resort tried to scam me and I been waiting on a call from booking.com never got one and I didn’t feel comfortable enough to speak to anyone at the resort about the issue.

It’s pretty big and spacious. the structure of the buildings and different colors made me feel like i was in italy. majority of the staff have great customer service skills and typically go above and beyond to please you.

Stayed in October 2023

I enjoyed and liked everything.

Dining experience was generally great. Room was OK; but since they're in the middle of a major renovation / upgrade, I believe that, by the end of this year, this facility will become much better.

Stayed in April 2023

THE FOOD WERE THE SAME THE 4 DAYS THAT WE WERE THERE. PLUS WE COULDN'T WATCH THE SUPER BOWL, BECAUS ETHE INTERNET WASN'T WORKING. (ISN'T THAT FUNNY "SPORTS ILLUSTRATED"?

THE SPACIOUS APARMENT.

Stayed in February 2023

I was very happy because I brought my little dog with me however the property should have small area where the dogs could go and play hahaha thanks very much others resort should implement pet friendly style

it is very relaxing the New Years dinner was excellent the property made feel at home

Stayed in January 2023

Still lots of unopened restaurants open and renovations but great still.

Location and service.

Stayed in November 2022

The elevator was not working, no hot water in the shower, poor light at night oustside the building. Food was very basic and limited.

Very good location, the rooms are very spacious.

Stayed in October 2022

The comforts of the room

Stayed in April 2023

There are no comments available for this review

Stayed in March 2025

There are no comments available for this review

Stayed in August 2024

There are no comments available for this review

Stayed in August 2023

There are no comments available for this review

Stayed in January 2023