Reviews of Werdenfelserei This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!

Great food, nice design but there's more to hospitality than what a place looks like - see below

Disability room was anything but accessible, and definitely not barrier-free as advertised. - There was a wall right behind the bathroom door so had to do a multiple point turns in the wheelchair to get in & out. Toilet was wedged between the sink & the shower glass so almost impossible to transfer. Shower recess had raised stone around it so difficult to turn & enter shower - Small step at front door to get into room, plus 2 heavy (closed) fire doors to get from reception to room, up a ramp & stairs right in front of the first door that one could accidently roll down - Swimming pool area is impossible to get to outside in a wheelchair as very large step. I waited more than 10 minutes for someone to help me, with the owner walking past me multiple times with no clue that I needed help. Even then, step was so high almost impossible to get up or down with help. Owners could easily install a weatherproof, non-slip ramp for mobility impaired guests, but they weren't interested - too much hassle - All guests had their car spaces reserved with their name displayed. The disabled car space not only was not saved under my name (even though they knew I needed it before I arrived), but had multiple luggage racks taking up most of the space. Finally found someone to move them and he only moved 2, saying I could park around the 3rd one still in the parking space. With no idea of how much space a wheelchair user needs to get in & out of the car. After I insisted he clear the space, he did so angrily. On the day I left, someone had put the luggage racks back in the disabled car space, blocking access to my car Unfortunately owners had ableist attitudes and lack of insight into how to treat wheelchair users with respect and understanding. Accessibility not only means creating barrier free environments, but how to listen to disabled users and find solutions when infrastructure is not up to standard.

Good location for the town centre, parking under the hotel.

This was not just a hotel, but a dream come true. Every detail was perfect. This experience must be repeated and places like this must be supported. Breakfast with endless options. Fantastic bread and butter.

they didn't help with luggage

The extremely friendly and helpful reception staff Veronica is a huge asset for the hotel.

Although some food was provided in the afternoon it wasn’t really good . On one occasion even ran out of food.The staff in the restaurant need training.

The spa and the food was great! Overall we had a pretty good time and even enjoyed one of the fitness classes.

The beds could really be more comfortable, they're pretty hard.

Location and facilities

Sometimes insects going inside thr room

Breakfast was the best I've ever had and was included in the booking. The restaurant is gourmet. The staff was super accommodating and helped review options for local attractions and with a last minute ironing request. The spa is breath taking. There is a beautiful peaceful garden and grounds to tour.

Note that this is a relaxation resort. We were there for a wedding, post wedding had to keep it down. Not a place to hang out late/loud, which is good resting vacationers.

Fantastic hotel all along, beautiful design, lots of attention to detail, excellent staff, outstanding restaurant, great location near the park and the village.

Direct access to nearby garden, wonderful breakfast area, underground parking

none

An exceptionally friendly and warm team at the Hotel welcomed us and looked after us during our stay. The breakfast was equally exceptionally in terms of spread and quality of the food. We were positively surprised that a light lunch buffet was included in the booking which was great, too. The facilities were great and we loved that every room comes with a tap for fresh mountain water.

The views of the garden The interior modern and clean The coffee corner and the tab water with sink a piece of art in the room Welcome drink at checkout in and also mini gifts at checkout nice touch

Beds too small for an adult disappointed The price