We had a fabulous room with a wonderful view of the mountains and the Castle

Stayed in August 2025

Everything wonderful. The hotel, the saunas, jacuzzi, landscapes, the bikes.. the location.

Stayed in June 2025

Better towels for day to day! Spa towels were great. (Minor issue!)

Fantastic location and facilities, restaurant and bar were great and quality of the food was excellent. Renting bikes to get to the castles was convenient and fun.

Stayed in June 2025

Put double blanket in the room for 2 people

Everything, we will come again definitely, special thank you to Isabel

Stayed in April 2025

The staff here were so very obliging and helpful. Really went above and beyond to make us feel welcome. The mountain views from our room were amazing not to mention the view of Neuschwanstein every morning. The Bavarian countryside is breathtaking and we enjoyed every moment.

Stayed in April 2025

Absolutely stunning

Stayed in December 2024

Nothing.. I like everything in this hotel.

This place is amazing, the location and amenities was perfect. The staff are helpful and friendly. Breakfast was very good with a lot of choices. Nice spa and beautiful view of the two Castle.

Stayed in December 2024

This hotel is perfect! it's my second time here. Decorations, staff, food, comfort, clean, no complain about anything. Next year I'll be back for sure once more!

Stayed in September 2024

nothing.

this place was magical. would love to come back and visit in the winter

Stayed in September 2024

Lovely hotel, location excellent, hotel pool very nice and staff friendly and very helpful

Stayed in August 2024

Mixed service depending on the staff, some staff walked away from us mid sentence with no explanation when we were trying to organise bikes/taxis/payment which left us confused, but other staff we could not fault and were very polite. Room was cosy

The hotel is stunning and the views unbelievable, our room was abit cosy but the facilities in the hotel were incredible, we used the free bikes to see the beautiful surroundings and the food in the restaurant was very good. A gentleman who served us in the restaurant on the first night of our stay gave us great service.

Stayed in August 2024

You must do something about the bee’s. While eating food a guest should NOT have bee’s in their face, food etc. we ate inside and outside and the amount of bee’s located in both eating areas were unacceptable. There are many organic items which can be used to protect the paying guests .

Stayed in August 2024

Tea and coffee facilities in the room would be nice

Lovely location Nice room Excellent restaurant Helpful staff

Stayed in August 2024

NA

The resort is amazing. The location, grounds, amenities, staff, restaurant, and service are five stars. Highly recommend.

Stayed in July 2024

Shower leaked

Leisure activities Breakfast Fine dining

Stayed in July 2024

N/a

The hotel had a gorgeous view of Neuschwanstein from their dining / patio area. Perfect spot for after dinner drinks and relaxing.

Stayed in June 2024

We have booked a suit with a fireplace unfortunately we couldn't use it much as it s on ethanol spirt base and we couldn't brieathe 15 min after having it on....hopefully the hotel will think pf another way of having the fire place in the suits functtioning as it sad to have it but not use it . In addition they could have had 1 king size bed...not 2 single bed mattresses next to each other...

The location of the hotel is amazing and the breakfast staff from Ludwig restaurant are very friendly especially Francis! Breakfast was delicious and they took great care of providing healthy food and asking guest for breakfast menue preferences for the next day. View from our suit was breathtaking!

Stayed in June 2024

nothing negative

Beautiful view of the mountains and the two castles Nice spa area Delicious food Very friendly and helpful staff

Stayed in February 2024

Very comfortable and relaxing

Stayed in January 2024

Everything was wonderful.

Above reproach in all areas - service, food, hospitality, decor, cleanliness, spa, etc. Exceptional hotel.

Stayed in December 2023

Nothing

The pool and the spa facilities The breakfast The perfect location

Stayed in December 2023

We can see the Neuschwanstein from the hotel. The Hotel is so beautiful, and the staff are friendly and professional. There is a great swimming pool in it, you can see the Neuschwanstein as you swimming. The breakfast is delicious, many kinds of fruits and food.

Stayed in October 2023

The restaurant has only 2 vegetarian options.

I liked everything. We were welcomed by a glass of a fine sparkling wine. Our room had a view to Neuschwanstein Castle and beautiful farms with cows grazing. We could hear their bells. The room was very comfortable, elegantly decorated and very cozy. The staff was really nice and everything we asked of them was attended right away. The pool had a view to the castle and was comfortably warm. The breakfast was delicious, with many options for everyone.

Stayed in October 2023

We did not like that the fire pit closed at 2230 yet the bar was open until midnight.

The breakfast was very good with lots of selections. My wife and I enjoyed relaxing and looking at the mountains and castles in the distance. The saunas, steam rooms, relaxation rooms, and pools were so nice that we didn't even want to leave the property.

Stayed in October 2023