Haspelgasse 8, Altstadt, 69117 Heidelberg, Germany
#77 of 83 hotels in Heidelberg
Guests' ChoiceBased on 93 hotel reviews
7.2Cleanliness
7.3
Comfort
7.1
Location
9.5
Facilities
7.1
Staff
8.7
Value for money
7.5
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 10 August 2025
Gary
United KingdomNo air con or fan, too hot, very noisy street
Location, clean tidy room
Stayed in August 2025
Reviewed: 23 July 2025
Nikoky
Belgiumthere is no elevator in the building, which makes it difficult for people with reduced mobility. we were in the 3rd floor, and it was not easy going up and down with luggage!
very centrally located hotel in a pedestrian zone. you cannot access the hotel by car and you need to park in the public city parkings. we found out that on weekends, this can be challenging, but we managed...
Stayed in July 2025
Reviewed: 27 May 2025
Irem
GermanyThey could offer more stuff for breakfast
The room was spacious and location is great because the hotel is located just in Altstadt.
Stayed in May 2025
Reviewed: 17 March 2025
Jan
CanadaRight in old downtown, plenty of restaurants, and the Heidelberg Ruines
Great downtown location, right on the start of the old downtown and shopping street. Old rooms, but quiet. NO elevators. Winding stairway to and from the room. Check-in and Breakfast in Hotel Vier Jahreszeiten. Looks like the parent company. They have paid parking available nearby at a charge, but cant be booked in advance. About 1 km walk, but safe behind gates.
Stayed in March 2025
Reviewed: 23 January 2025
Kiki
GreeceThe heavy smell of the restaurant when you enter the building, the breakfast was just adequate, there was no refrigerator or a bottle of water in the room.
very good location next to the old bridge in the heart of the old town
Stayed in December 2024
Reviewed: 25 November 2024
Ward
United StatesOnly the confusion in finding the check-in location.
Great location & very comfortable. Nice breakfast was also provided.
Stayed in October 2024
Reviewed: 4 September 2024
Joep
NetherlandsThe room was not equipped with airconditioning and there was fungus in the bathroom at several places.
The location was really central and the staff was really friendly. The room was a good choice for the price quality ratio it offered.
Stayed in September 2024
Reviewed: 27 August 2024
Martin
United KingdomInternal room overlooking the courtyard restaurant. Was sometimes a little noisy in the later evenings.
Location, friendly staff, functional and clean hotel room.
Stayed in August 2024
Reviewed: 26 July 2024
Rene
United StatesI wish breakfast had been included
Great location and it was comfortable
Stayed in July 2024
Reviewed: 28 June 2024
Donald
United KingdomLike previous reviews I had read beforehand the room below eye level could do with a good dust.
I had no problem with breakfast it was sufficient for my needs. The staff at breakfast and on reception were very friendly.
Stayed in June 2024
Reviewed: 13 June 2024
Nyagalen
FranceWifi was non-existent during most of my stay. There was no "Do not disturb" sign available in my room and as a result I got DISTURBED.
Fabulous location, in the very heart of Heidelberg. Cozy room, cute design. You feel a little bit like you're in the 19th century
Stayed in June 2024
Reviewed: 9 May 2024
Dec
IrelandComfortable. Very central location in the old town. Also a minute walk to the beautiful river
Stayed in May 2024
Reviewed: 1 May 2024
Wouter
BelgiumBreakfast super simple
Super location. Very nice bathroom
Stayed in May 2024
Reviewed: 18 April 2024
Regine
United KingdomMy room was on the third floor and there was no lift.....
The location and the helpful staff.
Stayed in April 2024
Reviewed: 5 April 2024
Susan
United KingdomThere was not a kettle or drink making facilities in our room also there was not a glass/cup for drinking water. There was nothing telling us we could not drink water in the tap in the bathroom, we did and was fine. There is a lot of noise from the street, but it is in a busy touristy area.
The breakfast room was spacious, they provided a good continental breakfast with orange juice, tea or coffee. I liked that breakfast went up until 10am, no need to rush to get to it before it is packed away.
Stayed in April 2024
Reviewed: 2 April 2024
Martijn
NetherlandsExcellent location, in the centre of Heidelberg, almost next to the well-known pedestrian bridge. Room is ok, breakfast is fine but nothing fancy: It is a small breakfast room with tiny tables.
Stayed in April 2024
Reviewed: 10 March 2024
Hilary
IrelandGreat location and comfortable room.
Stayed in March 2024
Reviewed: 23 February 2024
Ahmad
Saudi ArabiaThe straws rug is smelly abit and not clean even some of the sofas but the bathroom and bed are clean but yet the pillows must be changed!
It is in the Central and close to everything, very friendly staff and the place is so humble and clean and my room got cute balcony
Stayed in February 2024
Reviewed: 13 December 2023
Richard
South AfricaJust very far from Main stations and it was a bit difficult to find the correct bus/tram to the Alte bridge. Only stairs to the second floor. Very difficult with 20kg cases and being over 60!
Breakfast was very good. Location was excellent!
Stayed in December 2023
Reviewed: 27 August 2023
Martin
United KingdomAll fine..
Central location.. easy to find..
Stayed in August 2023
Reviewed: 26 August 2023
David
United KingdomNo parking close by. Poor communication as to where you have to book in and it is around the corner from the hotel ……at another hotel. You also have your breakfast there next morning.
In the middle of the old town
Stayed in August 2023
Reviewed: 15 August 2023
Fred
CanadaMy brother and I love everything about your house. The staff were very friendly and helpful. The location made it very easy for us to enjoy the old city and the river tours. Thank you
Stayed in August 2023
Reviewed: 2 June 2023
Xizhen
Canadano elevator
location
Stayed in May 2023
Reviewed: 15 May 2023
Kurt
United StatesCheck-in was a little confusing, but was explained on the web site. As an American I do not like the standard German hotel beds and linens but that is a personal preference, not a specific critique of the hotel. That is the reason I rated the beds poorly.
Breakfast was good. Overall the hotel was fine. While not a 4 star hotel, it was a very good value for the cost. I would not hesitate to it recommend it for a value conscious traveler.
Stayed in May 2023
Dubrovnik, Croatia
Corvara in Badia, Italy
Caransebeş, Romania
Ventspils, Latvia
Prague, Czech Republic
Bao'an, China
Rockhampton, Australia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content