Wifi not working in the room, shower head broken

Nice property well located

Stayed in August 2025

There is a problem with the water pipes. There is no hot water immediately and it takes about 10 minutes for it to heat up.

The staff is very kind, the rooms are spacious. The breakfast is great and delicious. Excellent location

Stayed in September 2025

Excellent 5 star hotel a short walk from the old town and not too far from rail station Staff were very pleasant and helpful

Stayed in July 2025

No issues

I know the hotel Well

Stayed in July 2025

There is no spa open to everyone, jacuzzi, sauna… the spa is paid.

Stayed in August 2025

I cleaning team “ housekeeping “ are not up to the standard as I remember. As I had stated in this property 2020. They were amazing but in this visit I didn’t liked the way they clean the room. Some times I see rubbish that not removed. They don’t vacuum the room, they missed cleaning the dust bin, the bath extras “ shower , shampoo, conditioner “ there don’t provide every day as I think they missed or didn’t check if it’s used or not.

The location, the team, the breakfast, the spa.

Stayed in August 2025

Nothing special

Location

Stayed in July 2025

I was disappointed with the cleaning standards. Upon arrival, the shampoo and body wash in the shower were completely empty, and the day they cleaned our room the cleanliness didn’t quite meet the expectations of a 5-star hotel. The bed was still messy and we had to ask for everything that was missing in the room .

overall had a pleasant experience. The location is absolutely perfect right in the heart of the city, close to everything you need, from shops and restaurants to key attractions. The hotel itself is beautifully decorated with a stylish and welcoming atmosphere. The staff were warm, professional, and always ready to help, which made the stay enjoyable. I was disappointed with the cleaning standards. Upon arrival, the shampoo and body wash in the shower were completely empty, and the overall cleanliness didn’t quite meet the expectations of a 5-star hotel. With some improvement in housekeeping, this hotel could truly live up to its 5-star potential.

Stayed in July 2025

Location

Comfortable room and great facilities.

Stayed in July 2025

Nothing

Very impressive hotel

Stayed in July 2025

D a/c did not work very well, It did not circulate the air very well and it wad hot in the room

The room was very nice and big

Stayed in June 2025

The air-conditioning system wasn't effective, even after changing rooms. Housekeeping team weren't detailed enough.. front desk took my card details at the point of check-in and informed me of the deposit he took but to my dismay, 2 days into my stay I ordered a salad to the room, next thing; I was being hounded about not having any card on the system and how I needed to pay immediately for the meal I ordered. I felt that was very unprofessional especially because my card was taken before I was checked in. Had to go through the process at the front desk again.

Breakfast was excellent, I totally loved the mattress/bed in the room as it was super comfortable, rooms were spacious and we were given a complimentary fruit bowl. Facility was pretty clean and well located. Concierge was very helpful

Stayed in June 2025

Bath need to be refreshed

Stayed in June 2025

Service was mixed - excellent at check in, but poor (not just German slow!) on the terrace and in the bar. One young man was great when on duty, the others just chatted and messed around. Coffee at breakfast is terrible. We did like the hotel and would stay again, but these things should be better given the price and stars!

A beautiful heritage hotel with a lovely outdoor courtyard for drinks. Our room was large and extremely comfortable, and the location is near the river, museums, restaurants and shops.

Stayed in June 2025

Coffee at breakfast was difficult to obtain

Staff

Stayed in June 2025

The lack of lifts. The variable quality of people enjoying breakfast, maybe not guests. The lack of bathroom amenities even when asked for, eg no bar soap. Poor English.

The reception staff. The bedroom. The breakfast. The five star vibe. The old building.

Stayed in June 2025

Out room was not well cleaned by housekeeping...our used damp towels were still on the tube, exactly the same where we placed. Also plenty of water were still around the tube... Disappointed . I had to do a bit cleaning by myself before taking bath.. The drinking glassware were also not cleaned up, too, still with our teabags there and tea stains on it.... so I have to do another clean up then... with my fatigue body.after a whole day visiting outside... More, there were quite a lots of used cigarettes sitting on the balcony when we check in, we both not smoking so those were definitely not ours .. Frankly we were quite "surprised" by such kind of conditions and guidelines of cleanliness for it's such a famous hotel for almost a century after all... I wonder if Melissa was not there for our room arrangement, our staying might not be that great then. So thanks again, Melissa! ☺️❤️

Excellent location. Super nice room! Much appreciated for the room arrangement by Melissa! Sincerely thank you!

Stayed in June 2025

There was a high level of noise from outside at night (car horns, loud music) - can the sound proofing be increased? Although the bathroom was lovely it was not well designed - toilet roll holder behind the towel. Hand towel rail very low. Tear in the lace curtain. Pillows extremely soft

Excellent breakfast Very helpful and friendly staff Large room

Stayed in June 2025

I think the breakfast team needs a bit of a cheer up - reserved friendly is what I would describe it - if they talk to you at all. Also we tried to order room service one night and were told waiting time is 1-1 1/2 hours because the restaurant is busy and restaurant guest would have priority. I am sorry, but never have I heard this in any other 5star hotels I have stayed in and I think it is not an adequate response nor waiting time for a luxury hotel. We didn't order anything At check-out I wanted to give Ms Horbatova a feedback on my experience but she didn't even look at me when I told her and answered with a bare I am sorry - I highly doubt my feedback has been processed or that it makes any difference. The lounge area needs an upgrade and refurbishment in my view - it is not inviting, seating is uncomfortable and service only at limited times. The corridors feel a bit like a ghost hall - are there no flower arrangement or paintings available to make it look a bit friendlier?

It is a prestigious building. The rooms and bathrooms are spacious and well furnished as to expect from a luxury hotel. Check-in and check out went smooth. The restaurant Brasserie has a nice decor and good food selection. Location is great - close to the Main Ufer and all other attractions - within short walking distance. The terrace is beautiful and definitely worth spending your lunch or hightea there.

Stayed in May 2025

We had 2 rooms. 1 was very modern and updated and the other was old and felt antiquated and both were similar in price. Make sure you try to get a newer room,

Very friendly staff, excellent included breakfast, fantastic location, wonderful bar, bellman who helped with our bags, clean rooms with lots of amenities!

Stayed in May 2025

As it ofen is the case with older traditional houses: small window, shower where you have to climb in the bathtub. And I'm not a fan of carpet in general. We had supper at the hotel restaurant. The food was good and the waiter was friendly and competent, but he had just too many tables to serve, so it was super long. Totally understaffed. This appears to be a general problem in Frankfurt's restaurants, but you'd expect more from a 5-Star house.

Convenient location at the heart of the city; courteous, competent service. Parking just across the street.

Stayed in May 2025

I have no complaints

The place was very clean, super friendly staff! They made you feel very welcomed!

Stayed in April 2025

A bit pricey

Large, comfortable, clean room. Great location. Close to subway system.

Stayed in May 2025

Despite its a 5 star hotel and reservation is for a luxury room , toiletries and bathrobes only available upon request.

Great location and impressive building

Stayed in May 2025