Reviews of NOVALIS Hotel by AURUM Dresden This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!
Bärnsdorfer Strasse 185, Neustadt, 01127 Dresden, Germany
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewIt's close to the highway and the staff speaks English
Abusive parking price, poor room, stains on the carpet
Reviewed: 3 September 2025 · Stayed in July 2025
Verified reviewReviewed: 29 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewComfortable bed
Extra 10 euro fee to park. No air-con. Orange juice at breakfast wasn’t, it was very very weak squash.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewLocation was pretty good for us, distant from the buzzier Alt Stadt (zentrum), and easy to find in Neustadt. Very friendly staff. The room was clean and good-sized.
We had to add an extra fee of 10€ for parking the car. Also could have done with a blackout curtain because of the morning brightness 😉
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewStaff.
Location, breakfast.
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewGood location close to the highway, parking on the street was free.
A bit loud close to the main road, walls are thin.
Reviewed: 4 August 2025 · Stayed in May 2025
Verified reviewI don't like to give negative comments, but here I have to. When you book a room it doesn't say that the toilet is outside the room. If the price we paid is what you expect, the toilet is in the room and that you don't have to share it with anyone. And I don't know if I speak for every woman, for us it's even worse. That I have to wash and disinfect the toilet before I go, because I don't know who was in it before me. In addition, the shower cabin should also be replaced. Before you book at this hotel, read the comments..
Dear Guest, thank you very much for your feedback. We would like to clarify: All our rooms have their own separate sanitary facilities, which do not need to be shared with other guests. Your Novalis Team
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewclean room
The staff was very unfriendly. Got in touch with two different shifts at the reception (for check-in and check-out) but both were very unfriendly - somehow bothered that someone came in and made them work by saying hello and give you the keys.
Dear guest, thank you very much for your feedback. We are very sorry to hear that you found our reception to be unfriendly. This does not align at all with our expectations of service quality. We take your comments seriously and will promptly review internally how the situation was at check-in and check-out times. Our goal is to treat every guest with friendliness, helpfulness, and courtesy – even during peak times or when there is a high workload. We hope you will give us a second chance to convince you of our improved service. Your Novalis Team
Dear guest, thank you very much for your feedback. We are very sorry to hear that you found our reception to be unfriendly. This does not align at all with our expectations of service quality. We take your comments seriously and will promp… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in April 2025
Verified reviewIt is good just for one or two nights. Parking.
Nothing to complain.
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewThe staff is very polite and helpful with any questions — communication was possible in both English and Russian. It's a pet-friendly hotel (€15 per pet per night), and parking is available for €10 per night
It would be great to have at least a kettle and some water in the room
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewEverything was at very good quality.
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewGood location and the staff was very helpful and friendly.
The room did not meet our cleanliness expectations, and it was not properly soundproofed , we could hear everything from the other room .
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in April 2025
Verified reviewReviewed: 9 July 2025 · Stayed in May 2025
Verified reviewPerfect for a short trip, nearby public transport
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 4 July 2025 · Stayed in June 2025
Verified reviewThe staff were extremely friendly and helpful. Rooms were nice, WiFi was good. 24 hour bar was a massive bonus! And beer prices were decent :)
Area where the hotel was wasn't the best. No air con or fans for a 35°C weekend.