Opiniones del NH Erlangen Esta es la clasificación por estrellas oficial que una tercera parte independiente, la Hotelstars Union, ha otorgado al alojamiento. Para ello, se compara el alojamiento con los estándares del sector y se puntúa en base al precio, las instalaciones y los servicios que ofrece. ¡Usa la clasificación por estrellas para elegir tu estancia!

Dear guest, thank you for your stay and your review regarding our NH Erlangen! We are pleased to hear that you found our reception staff helpful and friendly during your stay. It is our pleasure to provide the best possible experience for our guests, and your recognition of our efforts is greatly appreciated. We will be sure to share your kind words with our team members, especially Yaiza and Younes. We look forward to welcoming you back on your next visit. Thank you for sharing your experience with us. Larissa Bidner Front Office Manager NH Erlangen

Dear guest, thank you for your stay and your review regarding our NH Erlangen! We are pleased to hear that you found our reception staff helpful and friendly during your stay. It is our pleasure to provide the best possible experience fo… Mostrar más

Dear Bernardo, Thank you for taking the time to review our hotel. We are delighted to hear that you had a pleasant stay with us and found our beds to be very comfortable. We look forward to welcoming you back soon. Kind regards Your NH Erlangen Team

Dear Bernardo, Thank you for taking the time to review our hotel. We are delighted to hear that you had a pleasant stay with us and found our beds to be very comfortable. We look forward to welcoming you back soon. Kind regards Your NH Erla… Mostrar más

Dear Tx4ntx1, thank you for your feedback. We are happy to read that you were satisfied with our Location and breakfast, and most: our rooms. We are sorry that the garage was fully booked when you came back to the hotel. But of course we refunded the money immediately to your account. We hope to welcome you again soon. Best regards Sarah and the NH Erlangen Team

Dear Tx4ntx1, thank you for your feedback. We are happy to read that you were satisfied with our Location and breakfast, and most: our rooms. We are sorry that the garage was fully booked when you came back to the hotel. But of course we … Mostrar más

Estimada Senöra, Me dirijo a usted con humildad y sinceridad para ofrecerle mis mäs sinceras disculpas por los inconvenientes y la falta de comunicaciön que esperimentö durante su estancia en nuestro hotel.Lamentamos profundamente que nuestro personal de recepciön no haya demonstrado la eficiencia necesaria en el dominio del idioma ingles para brindarle un servicio fluido y de calidad. Entendemos lo frustrante y angustiante que puede ser encontrarse en una situaciön en la que la comunicaciön se va obstaculizada debido a la barrera del idioma.Nos disculpamos por no haber cumplido con sus expectativas y por no haberle proporcionado la atenciön adecuada que merece como valiosa huesped de nuestro establecimiento. Queremos asegurarle que estamos tomando medidad inmediatas para mejorar la capacitacion de nuestro personal de recepcion en el idioma ingles, a fin de evitar que una situacion similar vuelva a ocurrir en el futuro. Valoramos su retroalimentacion y la tomamos como una oportunidad para crecer y brindar un servicio aun mejor. Nos gustaria expresar nuestro mas sincero agradecimiento por su paciencia y compresion durante su estancia. Su satisfaccion como huesped es de suma importancia para nosotros y esperamos tener la oportunidad de recibirle nuevamente en nuestro hotel, para demonstrarle los cambios positivos que hemos implementado. Si hay algo mas que podamos hacer para enmendar nuestra falta y recuperar su confianza, le agradeceriamos que nos haga saber. Estamos comprometidos en brindarle una experiencia de hospedaje exceptional y haremos todo lo posible para aseguramos de que asi sea. Una vez mas, le ofrecemos nuestras mas sinceras disculpas y esperamos tener la oportunidad de recibirle nuevamente en el futuro. Atentamente, Sergio Chese Front Office Agent NH Hotel Erlangen

Estimada Senöra, Me dirijo a usted con humildad y sinceridad para ofrecerle mis mäs sinceras disculpas por los inconvenientes y la falta de comunicaciön que esperimentö durante su estancia en nuestro hotel.Lamentamos profundamente que nues… Mostrar más

Dear guest, thank you very much for your feedback. As we clarified on your check-out day, we asked you to contact your bank if there still are problems with the refund. We cannot contact your bank to confirm this. But we have shown you the receipts that the refund was made through our bank account. We offered you to clarify this with your bank - as we have not heard from you we consider this as settled. We wish you a pleasant stay in your next destinations. Kind regards The team of the NH Erlangen

Dear guest, thank you very much for your feedback. As we clarified on your check-out day, we asked you to contact your bank if there still are problems with the refund. We cannot contact your bank to confirm this. But we have shown you th… Mostrar más