Reviews of ARRIVEL Hotel am Bergson - bisher Hotel Neuner This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!
Bergsonstrasse 13a, Pasing - Obermenzing, 81245 Munich, Germany
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewIt was quite and clean
Hello Ahmet, Thank you very much for your positive feedback! We are delighted to hear that you appreciated the peace and quiet, cleanliness, and especially the service at our reception. We will be happy to pass your words on to our colleague, she will certainly appreciate it. We hope to welcome you back soon! Team Arrivel
Hello Ahmet, Thank you very much for your positive feedback! We are delighted to hear that you appreciated the peace and quiet, cleanliness, and especially the service at our reception. We will be happy to pass your words on to our colleagu… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewsimple but confortable for few night.
The breakfast was bettere years ago
Hello Massimo, thank you for your feedback. We are delighted that you enjoyed your stay with us for a few nights and appreciated the comfort. We are sorry that our breakfast didn't live up to your expectations. Thank you for letting us know and we hope you still had a pleasant stay. Best regards Team Arrivel
Hello Massimo, thank you for your feedback. We are delighted that you enjoyed your stay with us for a few nights and appreciated the comfort. We are sorry that our breakfast didn't live up to your expectations. Thank you for letting us… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewCleanliness of the room and location.
Pillows and mattress.
Dear Juliano, thank you for your excellent review. We are pleased that you were satisfied with the cleanliness of the room and our location. Sorry that the pillows and mattress didn't meet your expectations. We thank you for your feedback and hope you still had a pleasant stay. Sincerely, Team Arrivel
Dear Juliano, thank you for your excellent review. We are pleased that you were satisfied with the cleanliness of the room and our location. Sorry that the pillows and mattress didn't meet your expectations. We thank you for your feedb… Show more
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewPrice-quality for the accommodation is ok.
There was an issue upon arrival but the reception staff was friendly and helped to resolve everything, so that was ok.
Hello Delphine, Thank you for your feedback. We are pleased that you were satisfied with the value for money and that our team was able to assist you quickly and friendly upon arrival. We are glad that everything was resolved in the end. We hope you had a pleasant stay and would be happy to welcome you back. Sincerely Team Arrivel
Hello Delphine, Thank you for your feedback. We are pleased that you were satisfied with the value for money and that our team was able to assist you quickly and friendly upon arrival. We are glad that everything was resolved in the end. We… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe staff were very friendly, the hotel is really charming, and the breakfast was a 5/5.
The rooms are only cleaned after check-out — during our 7-night stay, they only emptied the trash bin and did not clean the room at all. Proper cleaning is done only once you leave, for the next guest.
Hello Simge, thank you for your review. We are delighted that you have praised our charming hotel, the breakfast, and the friendliness of our team so positively! Regarding room cleaning: Cleaning is not automatic during your stay, but only upon request. If cleaning is required, we ask our guests to simply let us know, we will, of course, take care of it. The trash can is emptied regularly, and a thorough cleaning otherwise takes place as standard after check-out. Thank you for your feedback, we will communicate this information more clearly in the future. We look forward to welcoming you back. Team Arrivel
Hello Simge, thank you for your review. We are delighted that you have praised our charming hotel, the breakfast, and the friendliness of our team so positively! Regarding room cleaning: Cleaning is not automatic during your stay, but only … Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewUNUSABLE WIFI, I LITERARY GAVE UP ON USING IT
Hello Jan, thank you for your feedback! You do not need a password for the Wi-Fi, you just need to confirm the terms and conditions. We look forward to welcoming you back soon! Team Arrivel
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewQuiet and friendly. Close to shops, petrol stations ... Police nearby...
Very friendly staff.
Dear Roman, the entire team would like to thank you very much for your great review. There is nothing better for us than satisfied and happy guests who have felt comfortable and have positive memories of us. We look forward to your next visit and would like to extend a warm welcome to you today. Team ARRIVEL
Dear Roman, the entire team would like to thank you very much for your great review. There is nothing better for us than satisfied and happy guests who have felt comfortable and have positive memories of us. We look forward to your next v… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewGot room with huge balcony.
No one available at the phone, but could manage everything!
Dear Józsa, thank you very much for choosing our hotel for your stay and taking the time to review us. We love being hosts, and positive reviews are the best reward for our entire team. We look forward to welcoming you back anytime! Team ARRIVEL
Dear Józsa, thank you very much for choosing our hotel for your stay and taking the time to review us. We love being hosts, and positive reviews are the best reward for our entire team. We look forward to welcoming you back anytime! Team… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewGood hotel to stay outside of the center of München. Convenient bus stop at the hotel, easy to use public transport. The hotel is older, but was clean. Breakfast available at extra cost, good choice to have an easy start of the day.
Dear Olivier, thank you for your review and for taking the time to write it. We hope to completely win you over on your next visit and wish you all the best until then! Team ARRIVEL
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewThe hotel’s location is a major advantage, especially for those not traveling by car — the bus station is conveniently situated right next to the property. As for the interior, everything was adequate but fairly standard. Nothing particularly stood out, but for the small price, it offers solid value for a short stay.
There wasn’t anything I strongly disliked, but parking could be an issue. The hotel offers very limited spaces out front, so unless you’re lucky enough to find one available, securing a spot nearby can be quite difficult.
Dear Nouri, thank you for your review and for taking the time to write it. We hope to completely win you over on your next visit and wish you all the best until then! Team ARRIVEL
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewIt was a good location.
There was no parking, no air conditioning and bugs like cockroaches and spiders.
Hello Miroslav, thank you for your feedback, there are car parks in front of the entrance, if these are full, you can park on the street free of charge. We have not advertised air conditioning in the equipment. Please be assured that there are no cockroaches, the hotel is located next to a small wooded area, so it can happen that a beetle gets lost. Team Arrivel
Hello Miroslav, thank you for your feedback, there are car parks in front of the entrance, if these are full, you can park on the street free of charge. We have not advertised air conditioning in the equipment. Please be assured that there… Show more
Reviewed: 3 July 2025 · Stayed in July 2025
Verified reviewThe location is nice, quiet enough in a residential area but close enough to bus stops and the youth library. Many breakfast options and the staffs are friendly.
No fans or AC in the room. But the owner bought some moveable fans for guests (at the last night of my stay).
Dear Lidong, we are pleased to hear that you enjoyed your stay with us and took the time to rate us. We are glad that you liked the breakfast and would be happy if you come back soon. Your Team Arrivel
Reviewed: 29 June 2025 · Stayed in May 2025
Verified reviewLocation
No staff at the hotel, parking can be full and you have to search for it by yourself in the vicinity
Hello Natasa, thank you very much for taking the time to share your impressions with us. Check-in by code and reception hours are part of our concept to offer you the greatest possible flexibility. Nevertheless, we are constantly reviewing how we can tailor our service even better to the wishes of our guests. Thank you for your open feedback. We look forward to welcoming you again. Team Arrivel
Hello Natasa, thank you very much for taking the time to share your impressions with us. Check-in by code and reception hours are part of our concept to offer you the greatest possible flexibility. Nevertheless, we are constantly reviewin… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 10 June 2025 · Stayed in June 2025
Verified reviewGot there early and friendly staff contacted manager and we could get in. Quiet location. Easy transport. Great breakfast.
Slightly tired looking room but everything working well
Hello Claire, Thank you for taking the time to write a review! We're delighted that you like our friendly staff, quiet location, convenient transport links, and breakfast. We're glad we were able to provide you with access before your regular check-in time. Your comment about the room condition is important to us; we take such feedback seriously and are continually working to improve our facilities. We hope to welcome you again on a future stay! Team Novitel
Hello Claire, Thank you for taking the time to write a review! We're delighted that you like our friendly staff, quiet location, convenient transport links, and breakfast. We're glad we were able to provide you with access before yo… Show more
Reviewed: 5 June 2025 · Stayed in June 2025
Verified reviewReviewed: 3 June 2025 · Stayed in June 2025
Verified reviewEverything was excellent. Great location.
Dear guest, thank you for your review and the positive feedback on various aspects of our hotel. We are pleased to hear that you were satisfied with the location, cleanliness, and friendliness of our staff. We hope to welcome you back soon and wish you all the best until then. Team Arrivel
Dear guest, thank you for your review and the positive feedback on various aspects of our hotel. We are pleased to hear that you were satisfied with the location, cleanliness, and friendliness of our staff. We hope to welcome you back soon … Show more
Reviewed: 14 May 2025 · Stayed in May 2025
Verified reviewReviewed: 13 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 2 May 2025 · Stayed in April 2025
Verified review