Reviews of Motel One Berlin-Hackescher Markt This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!

Cheap and cheerful! Small rooms but idea for city break.

All staff were very friendly and helpful. Very efficient Great location. I stay here each time I come to Berlin and I am never disappointed. .

Nice reception, availability of lift, Good drinks in the hotel bar, location close to the railway, close to the island of museums and many cafes

Small rooms Limited parking availability No water in the rooms

Great room, super location, real cleanliness, nice lobby,

The only small problem was the intense smell just outside the hotel doors. I guess it came from a large "vault" that's in front of it. I think there's a public garbage collection spot or something like that.

Great experience

Convenient location, cleanliness of the hotel

At times the toilet was overflushing and the AC could have been quieter

The hotel was very central and within walking distance to all of the sight seeing attractions. The windows were triple glazed and when closed blocked out any noise from outside. The room was spacious enough and clean.

I would prefer tea and coffee facilities but for the price you can't grumble.

The Motel One design hotel concept is fantastic. Despite the small rooms, you still feel like you're getting a good value due to the quality of the experience within the hotel. The friendly staff when arriving in a big city is most appreciated. The gin bar menu concept was awesome.

The location on Dircksenstraße is a little rough and there was a foul smell directly outside the hotel while we were in town, but there's not much the hotel staff can do about that. It is Berlin after all.

Nice room good shower

No coffee/tea facilities in room

The location of the hotel is top notch! We had a front room with a great view of the famous TV tower. Really easy to travel to most places directly from Alexanderplatz. Hackescher Markt up the road had some lovely restaurants and atmosphere, and was a great place to grab a coffee in the morning and watch the world go by. The room was clean and toiletries provided smelled lovely. Very comfy beds. We liked the option of standard or ambient lighting, and the wardrobe set up (although compact), was perfect for a city break.

Staff weren’t overly friendly on check in, but bag drop was handy. The room was tiny compared to what I expected from the photography! It really looks more spacious with photography tricks. Bathroom was particularly small, but have to say the shower was fab. Our air con didn’t work and we came in August, it made noise but no effectiveness. Did not mention to staff as we worked around by opening the huge windows often.

Location. Parking.

No tee coffee facility or mini fridge in the room.

I have stayed in many hotel brands but I think that Motel 1 is the most consistent across their properties. Brilliant staff, comfortable rooms, very clean and mostly good value. This hotel was no different.

Nothing to dislike.

Very clean and comfortable. The staff very friendly and helpful. Close to the Museums and the cathedral.

The street of the hotel is very dirty. Of course it is not the fault of the hotel, but I didn't feel save on the street outside and it smelled a lot of garbage from under the nearby bridge. Maybe an appeal to the local authorities to clean the area would help. Otherwise in the hotel itself all was great.

It’s a good location. The room is very small.

I would like to share my recent experience during check-in at your hotel, which I found disappointing and stressful. When I arrived, the staff member named Aaron was unable to locate my reservation. It took approximately five minutes before he finally found it. During this time, I was already feeling tired from my journey, and when I asked him for alternative solutions in case the booking couldn’t be found, he remained silent and offered no assistance. Once the reservation was located and I proceeded to pay for the room, Aaron tore off the credit card slip in front of me in a manner that felt unnecessarily rude. Throughout the interaction, he did not smile or express any apology for the inconvenience caused. I believe Aaron would benefit from further training in customer service and emotional intelligence. A more empathetic and professional approach would have made a significant difference in my experience. Thank you for taking the time to consider this feedback. I hope it helps improve the service for future guests.