Saarallee 5, 54470 Bernkastel-Kues, Germany
#2 of 29 hotels in Bernkastel-Kues
Guests' ChoiceBased on 57 hotel reviews
9.2Cleanliness
9.7
Comfort
9.6
Location
9.4
Facilities
9.4
Staff
9.6
Value for money
9.0
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 3 July 2025
Michael
United StatesNice staff, helpful, solid breakfast. Air conditioning during the heat wave was amazing — Germany in 95 degree weather is brutal, so sleeping in AC was amazing. Nice to rent electric bikes and parking was tight but easy and accessible. Truly lovely stay, would return!
Stayed in July 2025
Reviewed: 7 June 2025
Schreiber
AustriaAperentely there are much less parking spaces in the underground garage than rooms and garage must be reserved very well in advance. Otherwise the car shell be parked on a rather busy street.
A very nice modern hotel. Reach breakfast. Spacious room. Great location.
Stayed in May 2025
Reviewed: 1 June 2025
Stephan
BelgiumJust in the center of the village. Accessible in everything.
Stayed in June 2025
Reviewed: 13 May 2025
Gordon
CanadaGreat location. Nicest room we’ve had on this trip. Good breakfast. Upfront pricing. Big bathroom. Underground parkade.
Stayed in May 2025
Reviewed: 22 April 2025
Dtm
United KingdomStay was too short
Brand new Spanking clean Great location Great breakfast Great staff Really comfortable room with all the mod cons kettle hair dryer tv etc Great stay and thankyou
Stayed in April 2025
Reviewed: 10 April 2025
Roy
NetherlandsNothing
Stayed in April 2025
Reviewed: 7 December 2024
Chantal
United KingdomNothing.
The hotel was so welcoming when we arrived and the staff were very helpful. The breakfast was for a King! Excellent variety and choice. The location of the hotel was so convenient for visiting the Christmas Market as it was a short walk across the bridge.
Stayed in December 2024
Reviewed: 19 September 2024
Dennis
United KingdomCar parking was in a public car park and was full on occasions so we had to park on the road.
Large and comfortable room. Good breakfast.
Stayed in September 2024
Reviewed: 23 July 2024
Christina
GermanyNothing.
The hotel design, very comfortable feeling of home. The breakfast was outstanding!!!
Stayed in July 2024
Reviewed: 8 July 2024
Trekker
United StatesPillows were so so…
Nice wood floors, beautiful stairwells, great attention to detail. Very good breakfast
Stayed in July 2024
Reviewed: 29 June 2024
David
United KingdomNothing comes to mind.
Breakfast was quite extensive and varied. The staff were attentive and ensured that all items on the buffet were constantly refreshed. Room was large and well appointed. Location was very good, well placed for the town and river. I would strongly recommend using the underground card park, albeit at extra cost. The list goes direct from the car park to your floor. Staff could not have been more helpful.
Stayed in June 2024
Reviewed: 25 June 2024
Błażej
PolandVery good location, great breakfast and excellent service.
Stayed in June 2024
Reviewed: 7 May 2024
Swedane
SwedenModern, perfect rooms, elevator from underground garage, nice breakfast, bridge to Old Town Bernkastel… who could ask for more? Oh, well, it might be a river view…
Stayed in May 2024
Reviewed: 5 May 2024
John
Irelandit would have been nice with a proper bar didn't dislike anything all good
Good location Breakfast very good choice and all fresh. would return happily
Stayed in April 2024
Reviewed: 10 April 2024
Christopher
LuxembourgExit from car park garage was a little bit tight. 😬 This is not a complaint. I was grateful to have a park. 😀
I was extremely grateful to retrieve my wallet that I had accidentally left in reception! It was nice to be able to trust the staff. Thank you so much for keeping it safe for me. The recommendation to the Zylinder Restaurant was perfect.
Stayed in April 2024
Reviewed: 7 April 2024
Matt
United KingdomNo iron in the room and the hairdryer was poor.
The hotel has a great location in the centre of Bernkastel-Kues with a 5 minute walk to the centre of the town. The rooms are very modern and comfortable. The breakfast had a great selection in the buffet and always had plenty of space. The team at the hotel were always helpful and assisted with dinner reservations and taxis (when we couldn't do the language). Really Nice!
Stayed in April 2024
Reviewed: 8 December 2023
Marc
BelgiumBijbetalen van garage was niet vermeld
Stayed in December 2023
Reviewed: 15 November 2023
Paul
United StatesThe staff was exceptionally friendly and professional; and the hotel has very modern amenities. Unbelievably clean, with very comfortable rooms and facilities. The breakfast was very good, with a good variety of both European foods and standard American fare such as scrambled eggs, bacon and sausage. Secure parking under the hotel helped put my mind at ease. You would have to search for a reason to not be satisfied.
Stayed in November 2023
Reviewed: 20 October 2023
Christopher
United KingdomThe room was too hot at night, which hampered our sleep, and we could find no way to regulate the temperature other than open the french window, which wasn't possible because it was howling a gale outside. Otherwise everything perfect.
Modern, clean hotel with spacious, comfy and well-equipped rooms with super-modern en-suite shower room. Handy car park. Great location. Best hotel breakfast we've ever had! All-in-all, a real gem of a hotel!
Stayed in October 2023
Reviewed: 23 July 2023
Timo
FinlandEverything was just perfectly fine.
Stayed in July 2023
Reviewed: 4 July 2023
Arnold
United StatesBreakfast was fabulous. Great location.
Stayed in June 2023
Reviewed: 2 July 2023
Jorn
NetherlandsNothing :-)
Great hotel. Nice, cool (airconditioning), big and modern room. Close to city center. Parking possibility at the hotel (8 euro/day) was very convenient. Good breakfast as well.
Stayed in June 2023
Reviewed: 29 May 2023
Wolfgang
United Statesnothing
Clean hotel offering great breakfast buffet just across the river from the historic downtown
Stayed in May 2023
Reviewed: 15 May 2023
Mary
GermanyThe translucent bathroom door was the only issue. If you use the bathroom at night requiring the bathroom light to be turned on it can readily disturb light sleepers because it illuminates the room. A night light in the bathroom would help prevent the possible disturbance.
Excellent location, 2-3 minutes walk to the city center. Clean, quiet, comfortable with lovely balcony with a view of the castle. Warm, welcoming staff, excellent breakfast with great selection, free parking & pet friendly. Definitely recommend!
Stayed in May 2023
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content