Herrengraben 4, Hamburg Neustadt, 20459 Hamburg, Germany
#122 of 366 hotels in Hamburg
Guests' ChoiceBased on 225 hotel reviews
8.3Cleanliness
8.9
Comfort
8.5
Location
9.6
Facilities
8.0
Staff
9.1
Value for money
8.5
Free WiFi
8.6
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End of dialog contentReviewed: 5 September 2025
Mihaela
GermanyThe shower cabin is a bit too small, even for a thin person. You cannot leave any luggage with them before the check-in and after the check-out.
Great location and very clean room. It's nice that they offer a morning coffee, included in the price.
Stayed in September 2025
Reviewed: 2 September 2025
Emily
United KingdomNo air con and it was boiling wouldn’t stay here in the best of summer would be awful
Cheap and cheerful, easy check in, really good location, very clean
Stayed in August 2025
Reviewed: 1 September 2025
Delmor
United Stateswe had no check out instructions we did not know what to do with the keys so we left one in the room and one on the desk at the entrance I realize that if I could find my box number I could’ve put it in the box but I’m not very littered with the computers so the box number was not available
I did like the coffee and croissant would’ve been nice if they are available longer. The staff when I did talk to them were very helpful check in could’ve been better it’s an usual way for me to check in and then I have to deal with the phone language
Stayed in August 2025
Reviewed: 3 July 2025
Mateus
GermanyShower was a bit cramped
Smooth automated check-in experience, great location (20m walk to the Rathaus), comfy bed.
Stayed in July 2025
Reviewed: 21 June 2025
Selma
TurkeyThe room was a little bit small.
Location was wonderful.
Stayed in June 2025
Reviewed: 8 June 2025
Mehmet
GermanyNothing
Very nice location and sparkling clean. Exceeded my expectations.
Stayed in June 2025
Reviewed: 8 May 2025
Eirinaios
NetherlandsNo the best lighting in the room. Could be improved.
Very values for money , clean and centrally located. WiFi is also good.
Stayed in May 2025
Reviewed: 20 April 2025
Hei
Hong KongSlight hiccup on self check in. Nonetheless, Hotel was made aware of the situation and the day staffed handled it well.
Great location - right next to an S-bahn station’s exits (2 stops away from Hauptbahnhof) Room was clean, tidy and spacious The day staff was great and helpful. They provide teas coffee and croissants in the morning and it tastes great.
Stayed in April 2025
Reviewed: 15 April 2025
Jill
United KingdomSelf check in is obvious if you read your email properly (which I didn't!). Some noise from the traffic which you may not get in a room situated at the back, but this would not deter me from staying again.
Excellent hotel situated in a fairly central location of Hamburg, with on-site secure parking (at an additional charge). Clean and comfortable, basic breakfast which was sufficient for us. Would stay again.
Stayed in March 2025
Reviewed: 14 April 2025
Gabriela
EcuadorThe reception works only in the morning. Probably longer time period would be better.
The location is excellent! Staff is so friendly and helpful. They were very nice during all of my stay. The small breakfast they offer is perfect because coffee is delicious and croissants are so crunchy.
Stayed in April 2025
Reviewed: 6 April 2025
Shengyul
TurkeyBed wasn’t comfortable and shower bath wad very narrow.
Room was clean. Location is almost perfect to stay. There were coffee, tea and croissant at the reception in the morning hours.
Stayed in April 2025
Reviewed: 25 March 2025
Cameron
United KingdomComfortable room, lots of space
Stayed in March 2025
Reviewed: 13 March 2025
Lisa
ItalySlightly far from the train station. No reception at the arrival (though instruction on how to retrieve the keys were very clear). The building and the rooms are a bit old.
Nice room size, calm location.
Stayed in March 2025
Reviewed: 11 February 2025
Tracey
United KingdomWould have liked a kettle in the room so we could have made a hot drink.
The room was very clean and the beds were very comfortable. Close to an S bahn station so ideally situated for sightseeing. The fridge in the room was very useful.
Stayed in February 2025
Reviewed: 6 January 2025
Stavros
GermanyValue for money
Stayed in January 2025
Reviewed: 6 December 2024
Vahideh
NorwayThere wasn’t any guidance about which floor is the hotel and using security card to activate parking barrier in relevant email. Sounds of ambulance out. There was a smell of urine sometime in the room. There weren’t water cocker and small caffe machine in the room while they were on the room photos during the booking process. A locked wardrobe in the room not usable and occupied the space.
Croissants became prepared every morning. Staff behavior with smile, respect, and helpful.
Stayed in December 2024
Reviewed: 3 December 2024
Weiguang
Canadamore detailed description, even by video how to get the room key
location
Stayed in November 2024
Reviewed: 17 November 2024
Megan
GermanyThe hotel was really well located, at a very reasonable price. The room was also super nice, with an old style decor that gave it a bit more character than a normal hotel. The check in was really easy and when we saw the staff in the morning they were so friendly and helpful.
Stayed in November 2024
Reviewed: 14 October 2024
Bogdan
GermanyIt´s a little too expensive for what it is in my opinion. Then again, Hamburg gets very expensive.
Michaelis Hof is a great place to stay. The rooms are clean and all amenities are kept in good shape. The water has good pressure and it´s warm, beds are comfy. You can rent an ironing board and iron for free, before going to work you can get a free coffee. I book it because it´s close to work. There´s nothing special about it, but I return because it´s fair.
Stayed in August 2024
Reviewed: 3 October 2024
Shadi
GermanyThe ambient noise from the other guests. Doors can permit noise and they make some noise due to air pressure in the corridors.
The cleanness, the bathroom, location and simple quick fast breakfast.
Stayed in October 2024
Reviewed: 24 September 2024
Simen
Norwaythe sofa was a bit too hard, and not that enjoyable to sleep on.
the location was perfect, basically everything you would need is within walking distance. the metro station is also very close which is nice. rooms were clean and pretty spacious.
Stayed in September 2024
Reviewed: 19 September 2024
Eva
NetherlandsThe information of how to enter the hotel was only sent two hours before the check-in (despite the announcement that this would be sent 3 days before). This is very inconvenient especially for my elderly parents who were travelling in the morning and experienced some stress about this issue and made it difficult to get into the place without a receptionist.
Nice spacious place and good value for money.
Stayed in September 2024
Reviewed: 17 September 2024
Javier
SpainThe only minor comment is the noise from the road outside, it can be a bit loud sometimes. Still very recommended, we would repeat
The location is unbeatable, super easy to check in, and everything very very nice!
Stayed in September 2024
Reviewed: 12 September 2024
Aida
United StatesThe room was small and it was a little too hot, but when we tried to open the window - it was very noisy.
Loved the location, elevator, and it was nice and clean. They have coffee and croissants in the morning.
Stayed in September 2024
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