Actually everything was ok

Location was really good, Facilities are good too.

Stayed in August 2025

Lovely spacious room with friendly staff.

Stayed in July 2025

A bit noisy at times. People slamming doors shook our whole room.

Great location for a night before flying out. Decent breakfast.

Stayed in July 2025

Would have liked a hospitality tray with electric kettle, tea bags, sugar and coffee in the bedroom.

Breakfast was excellent. Wide selection to satisfy every choice.

Stayed in June 2025

Dryer wasn’t working and staff did not check up on it to figure out why. Front desk people were not the kindest. Turned off the lights on us in the lobby meeting area where we were chatting with family even though he was just sitting at the desk. Breakfast staff was clearing table before we were even done eating and there was still 45 minutes till breakfast time ended.

Location is great, nice breakfast and parking garage is self contained.

Stayed in June 2025

Relatively expensive for a basic hotel.

Very clean rooms and comfortable beds in Heppenheim. Basic hotel with very friendly staff. Walking distance from Altstadt. Around 10-15 mins walk from the train station.

Stayed in May 2025

We pretty much liked everything, would be nice to have a coffee machine in a room.

Clean and very well located. We decided to skip breakfast at additional cost, as there are many good options within a walking distance. We also did not use parking garage, so not sure about a parking options.

Stayed in May 2025

Since Achat replace the previous Michel franchise aas owner, the breakfast prices rose to impertinent levels. Specifically, while it used to be complimentary with some stays or just a 6EUR top up, it is now 18EUR per person (!) when booked in advacne and 21EUR p.p. on site (!!!) which is a no go!!! We regularly skip breakfast therefore.

We stay there several times a year when we visit our tenants in the city. The place is very central, 2 min from the marvellous and picturesque market square. With the mobile app, one can get pretty decent specials sometimes for under 70EUR a night which is well worth it. The rooms are very clean, some are, hoewever, a bit older while others seem refurbished and the interior and equipment may vary quite substantially. For instance, in the same category, our companion had a single room with proper shower and coffee amchine inside, while we had a comfort double with the bath tub and the usual, too short, water retainer separator and no coffee machine.

Stayed in May 2025

Rooms didn’t get cleaned or towels changed

Staff very helpful and kind

Stayed in April 2025

Their garage entrance is badly signaled/marked and there is a risk of damaging your car. Pay extra attention

Was just an average hotel

Stayed in March 2025

The parking lots in the garage are a bit too narrow

Friendly staff, rich breakfast, comfortable room.

Stayed in April 2025

Uncomfortable pillows

Man on reception helpful, booking taxis and provided me with kettle for room as I don't drink coffee.

Stayed in March 2025

No maid swrvice.

Clean.

Stayed in March 2025

Excellent hotel for stop over from netherlands to italy, comfortabel, good value for money

Stayed in February 2025

Parking should be free for hotel guests

Location. Breakfast choices and quality Safe Parking Size and cleaness of the room

Stayed in January 2025

The rooms facing the outer national road B5 (?) become very noisy from the eraly mornings with windows open as the traffic hits in from the Oldenwald area. It is one of the main regional access roads. Also, since the owners have changed, the breakfast buffet is now a luxury treat with about 20EUR per person, so we usually refrain from having breakfast there...too expensive!

the location is splendid within the old part of the town close to market square. We stay there several times a year, so it is always a good choice for a weekend stay-over. When we arrived, we were actully given a room that was already occupied (!) so when we came into the room, there were belongings from others. Somehow, the booking was mixed up but we received an upgrade larger room in the end :-)

Stayed in December 2024

Flexibility and friendliness of the staff Location of property

Stayed in January 2025

Great location next to the historic old town, good breakfast buffet which was reasonably priced.

Stayed in December 2024

The room furnishings were a little dated but everything was in good repair and meticulously cleaned.

The bed was excellent as was the breakfast. Onsite parking was super convenient and reasonably priced.

Stayed in December 2024

Parking is underground and paid. Not much space, max. 1.85m car height allowed. Parking spaces rather narrow, if you have a larger car you may have a problem. The room is a bit dimly lit, no ceiling lighting, only side lights. The bathroom equipment was a bit worn out and difficult to keep clean, but it wasn't a big deal. Internet stable but quite slow.

The staff does not enter the room unless you ask. Breakfast is very rich. The room equipment was okay.

Stayed in October 2024

The luxury room was reserved, and I communicated with the hotel in advance to request a bathroom room. The answer was that it would depend on the situation when checking in. When checking in, I asked again if there was a bathtub, and the front desk answered yes. However, when I arrived at the room, it was still a shower, probably mistaking the bathtub for a bathroom. Speechless! The breakfast scene was very chaotic, and even searched several rooms for a long time before reluctantly finding an uncleaned table.

The location is very good! The back door of the hotel is the town of Heppenheim, and there is an underground parking lot for self-driving.

Stayed in October 2024

Our room was next to a busy road (not the old town)., so we couldn't open the windows without letting in a lot of noise. The other side of the hotel is quieter -- probably a bit more expensive. As compensation, though, we got a view of hillside vinyards.

Right next to the beautiful old town.

Stayed in October 2024

Friendliness of staff

Stayed in September 2024

The decor, held in darker colours, could do with an update. Entry level rooms only available as Twin Beds. Double beds are only available at higher class rooms.

Great Breakfast buffet, location, parking, very friendly and helpful staff.

Stayed in August 2024