Heumarkt 20, Altstadt-Nord, 50667 Cologne, Germany
#114 of 247 hotels in Cologne
Guests' ChoiceBased on 1829 hotel reviews
8.2Cleanliness
8.6
Comfort
8.6
Location
9.5
Facilities
8.2
Staff
8.8
Value for money
7.7
Free WiFi
8.4
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End of dialog contentReviewed: 4 September 2025
Howard
United KingdomBreakfast, terrible bed pillows, lifts (one of three broken for our entire stay),
Location, swimming pool, room service
Stayed in September 2025
Reviewed: 2 September 2025
Gemma
Belgiumit was hot 🥵 during the night even we put the aircon temperature to 5 still hot!
Clean place, nothing to say!
Stayed in September 2025
Reviewed: 2 September 2025
Colin
United KingdomLimited bar service
Perfect hotel for the Altstadt
Stayed in August 2025
Reviewed: 1 September 2025
Michael
Australiaswimming water temperature was a little nippy for me.
Excellent location, walking distances to most tourist places and to the boat ramps, breakfast was excellent and met my expectations. Room service staff were very friendily.
Stayed in August 2025
Reviewed: 29 August 2025
Zuhal
TurkeyThe beds could be more soft and comfortable…
Super location, kind staff and warm hospitality 🤩
Stayed in August 2025
Reviewed: 29 August 2025
Marie
United KingdomLifts were a bit slow to arrive & open & close- bit annoying. None of the hotel shops were open while we were there.
Location was excellent, as well as the breakfast. The pool was open until 10pm - great for a late swim after walking around the city all day.
Stayed in August 2025
Reviewed: 27 August 2025
Cindy
AustraliaAircon didn't work very well.
Cleanliness was good and the beds were very comfortable. We were able to open the windows which helped to get cool the room. An excellent breakfast.
Stayed in August 2025
Reviewed: 27 August 2025
Jones
United StatesThe a/c
The location
Stayed in August 2025
Reviewed: 26 August 2025
Gelvin
NetherlandsGreat rooms, top location. Very comfortable stay. Tip: we initially had the standard rooms with queensize beds. For a small upgrade of €10,- we got a much better room with modern bathroom and king size beds! Really worth asking for!
Stayed in August 2025
Reviewed: 25 August 2025
Tyler
United StatesGood breakfast, central location close to the Dom and bars/resturants. Right next to a public transportaion location.
Stayed in August 2025
Reviewed: 24 August 2025
Jack
EgyptAlmost Nothing, only if the AC is better
All was great, staff were very helpful and friendly, location is perfect and near to the famous attractions with a lot of restaurants.
Stayed in August 2025
Reviewed: 21 August 2025
J
ArubaFamily friendly with connecting doors and no noise
Stayed in July 2025
Reviewed: 21 August 2025
Meryem
TurkeyLocation was great, staff very nice and breakfast was great
Stayed in August 2025
Reviewed: 16 August 2025
Elena
GermanyWindows to the internal court, prefer more daylight and fresh air
Location us very near ti the river and quite central. Hotel has a lot to offer including swimming pool and atm. very comfortable shower, beds
Stayed in August 2025
Reviewed: 16 August 2025
Carolyn
United KingdomComfortable hotel, great location.
Stayed in August 2025
Reviewed: 15 August 2025
Stuart
United KingdomAll was very good.
Very good staff. Great location. Clean rooms and hotel.
Stayed in August 2025
Reviewed: 14 August 2025
Kirsty
United KingdomThe WiFi didn't work very well.
Lovely and comfortable. We liked the fancy shower and access to the pool, sauna and gym. It was a really good location right in the middle of Köln. The coffee maker was really appreciated. I liked the windows over the central court yard as well. The rooms were very quiet apart from a little bit of noise from the corridor.
Stayed in August 2025
Reviewed: 12 August 2025
Nina
United KingdomVery small gym, way smaller than expected
Breakfast is expensive but outstanding quality and great choice. Pool and sauna were enjoyable. Lovely bedroom.
Stayed in August 2025
Reviewed: 11 August 2025
Craig
United KingdomWanted to buy breakfast, but they only gave you a discounted rate if you booked for every day at check-in, which seems a bit redundant.
Room very comfortable and a good size. Staff were very nice at check-in. Location is great with entrances from the river and the old town. Its a fun throwback to hotels from the 80s.
Stayed in June 2025
Reviewed: 6 August 2025
Krystian
PolandRoom and its description
Breakfasts
Stayed in July 2025
Reviewed: 5 August 2025
Edward
AustraliaMattresses were very hard. The room we were given had a ugly outlook
Lovely hotel with nice outlook from the upstairs restaurant
Stayed in July 2025
Reviewed: 4 August 2025
Arendt
Luxembourgtemperature control in the room. Far too warm and AC did not work very efficient
friendly receptionist, size of the room, location
Stayed in August 2025
Reviewed: 31 July 2025
Alexandra
SwedenMaybe a bit worn out as the shower functions didn’t work properly. Switching to roof shower couldn’t be done nor did the color change in the bathroom worked. For som reasons it started change colors once but we weren’t able to repeat it again. Only two out of three elevators worked which was a hassle as the only two were constantly busy with stops on each floor both up and down. We didn’t ask for much during our two nights but I had one request for the staff to restore the bed sofa to original sofa. We didn’t have needs for the third bed and I had even removed the linnen. But that request was never met. I mean, we didn’t even required the rooms to be cleaned during our stay to meet the environment efforts. So that only request could at least been addressed, right? Maybe I should have been more difficult and demanding to have the attention from the hotel staff…
Location is perfect! Walking distance to the very heart of Cologne, right next to the old town but yet calm and quiet by the river. Comfortable beds but I guess they have some synthetic materials in the madras as I was soaked in sweat each night which happens if the bed is not ventilated enough. The property is a bit old fashioned with classic interior. We stayed in connected family rooms so happy to be able to stay together and yet have privacy. Mini market with self service was really good. Imagine it is convenient during Sundays when most stores are closed.
Stayed in July 2025
Reviewed: 31 July 2025
Lorraine
United KingdomLocation was perfect, rooms were clean , breakfast was great with loads of choice
Stayed in July 2025
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